Forum Discussion
"Help" tabs not working
I am experiencing a similar problem to that reported by user grosed on May 12, 2023. I've read all of that discussion but don't see a solution to my problem there.
My "Help" is not working, except with different error message than that reported by grosed. I keep getting "Sorry, something went wrong. Please check your network connection and try again." This is the case for all subtabs except "Feedback" - that one appears to be working; but Help>Help, Help>Contact Support, Help>Show Training, and Help>What's New all yield all yield the "something went wrong" error. My connection is fine.
This error has occurred multiple times over multiple days. I am a consumer user with an active Office 365 subscription, with myself as administrator. Would appreciate any guidance on how to fix this.
3 Replies
This type of error often points to a problem with the M365 account. Go to File | Account in Excel (or Word or PowerPoint) and sign out/sign in. If you're not able to log back into the account, try restarting the computer and revisit the File | Account menu again.
I've had this issue on my home computer where the above solution did not work. I was able to resolve it by defaulting the Excel registry key (proceed at your own risk).
- Resolved.
In response to Sergei Baklan, it was Excel only.
Per Patrick2788, I logged out & back in to my 365 account, and that seems to have done the trick.
Thank you both for having taken the time to reply.
Is that for Excel only or you have the same in other apps, e.g. Word?
