Forum Discussion
Ctrl Shift Down key not working. Only Down.
Up/left/right work OK, Down - no reaction.
F8, Transition keys - all checked, all disabled.
All keys work fine separately. To select a column I now have to go down with Ctrl+Down and then up with Ctrl+Shift+Up.
Please advise.
Excel for Miscrosoft 365 MSO (16.0.13628.20234) 64 Bit.
P.S.
Inability to select and copy the version of an app is very not fun when your versions consist of 10+ digits.
hey there, I'm the author of this thread. So from what I discovered, apparently it's related to the keyboard itself. Apparently, some built-in block in its drivers or smth.
I confirmed that it's a keyboard issue, since I first used it on my home PC and what made me create this question.
I then found a new job where I didn't like the keyboard and I bought a new one for my home PC and brought my old one to the office.
When I plugged my old one to the work PC the issue appeared on it and when I bought a new one for my home, the issue disappeared on it.
So there you go. The anti-ctrl+shift+down keyboard I have is Thermaltake Challenger Prime RGB Gaming Keyboard from Thermaltake Challenger Prime RGB Gaming Keyboard and Mouse Combo
I had this problem for a full week, where control+shift+down arrow wouldn't work anywhere (Excel, Word, etc), but if you change the arrow to left, right or up, it would work as intended.
I read in a forum that the Youtube Music App had stolen that shortcut for a user, and disabling it fixed the problem, so I tried closing one by one the programs that launch on the background on startup, and surprise surprise, the Razer Cortex app had a shortcut using control+shift+down for starting a timer. I disabled that shortcut directly on the app, and that fixed everything in Excel and Word.
My recommendation is that you start closing one by one the programs running in the background, and checking when your shortcut starts working again.
Hope it helps!
I think this is the best method to deal with this issue.
My symptoms were:
- excel CTRL+DOWN not working (LEFT, RIGHT, UP all worked fine)- google sheets CTRL+DOWN not working (LEFT, RIGHT, UP all worked fine)
Fix:
- Closed Razer Cortext background app
gosh, I reinstalled all my laptop drivers last night, it turns out that Razer Cortex is the main suspect, lol, thank you very much.
- Thank you so much. Just started to have this issue today after a Razer driver update. Work would be disastrous without this function!
- Yes the last update for the Razer Cortex app was the problem. I have closed and the problem was solved. Thank you appreciate it. You are a life saver.
I had the same issue, after some troubleshooting and quitting apps I found that my YTM Desktop app had the bindings for ctrl+shift+down and ctrl+shift+up bound as volume down and volume up. Even though ctrl+shift+up still worked in excel ctrl+shift+down didn't.
I also have the issue on a Lenovo, can't remember it being an issue on my MSI but can't test that theory anymore.
- I am having exactly the same problem. CTRL+SHIFT+DOWN is not working either in MS Word nor in Excel. And I am using a desktop so not having in Youtube Music Apps (YTM Desktop App). I wonder what is locking this binding.
- Thanks. This was helpful.
Does the down button not work separately either?
If not, change the keyboard.
If the separate key works, go to Tools - Options ... - Change the checkbox Alternative movement keys activated.
There must be no mark.if it still doesn't work, please check whether the problem is only with this file.
Then one would have to dig deeper, whether maybe another program, which is open at the same time, leads to this problem.If it does not work, please inform us so that we can follow up further steps together.
If it works, I would be happy to hear from you if I could help.
Nikolino
I know I don't know anything (Socrates)
* Kindly Mark and Vote this reply if it helps please, as it will be beneficial to more Community members reading here.
All keys work fine as mentioned in my 1st post.
"Tools - Options ... - Change the checkbox Alternative movement keys activated."
Could you please clarify the full path to this option?
If you mean Options -> Advanced -> Lotus Comaptility at the bottom, that one is unchecked as I mentioned in my first post. Tried to bounce it as well, no effect.
CTRL + SHIFT + DOWN ARROW not selecting column of data
This is happening because of empty cells in the column where you are pressing Ctrl+Shift+Down arrow. If there are no blank rows and no blank columns in your dataset, then you may select the entire range by pressing Ctrl+A while on any cell in the range.
If you have entire blanks rows and/or columns and if your selection range is large, then you may minimize your effort on range selection by referring to my solution at this link - http://www.ashishmathur.com/select-a-large-data-set-which-has-blank-rows-and-columns-without-using-the-shift-and-arrow-keys/
Hope this helps.
Thank you for your patience and time.
Nikolino
I know I don't know anything (Socrates)
I have tried all the ways but no luck.
1) Key board is perfectly working - in Excel / for other applications
2) Alternative movement keys - Unchecked (by default)
As a last attempt, try to renew all drivers from the manufacturer's side of the laptop,
Lenovo System Update: Update Drivers, BIOS and Applications
then a Windows update
...and if necessary, an Office repair.
Hope I could help you with these information / links.
NikolinoDE
I know I don't know anything (Socrates)
Hey nekku,
I know this post is a bit older, but this has been the only one describing my exact problem. Every other combination of buttons works perfectly fine, but ctrl+shift+down (arguably the most important of the bunch) doesn't.
Please tell me you have been able to find a solution that didn't involve getting a new computer or reinstalling excel.
Kind regards.
