Forum Discussion
Ctrl Shift Down key not working. Only Down.
- Jun 11, 2022
hey there, I'm the author of this thread. So from what I discovered, apparently it's related to the keyboard itself. Apparently, some built-in block in its drivers or smth.
I confirmed that it's a keyboard issue, since I first used it on my home PC and what made me create this question.
I then found a new job where I didn't like the keyboard and I bought a new one for my home PC and brought my old one to the office.
When I plugged my old one to the work PC the issue appeared on it and when I bought a new one for my home, the issue disappeared on it.
So there you go. The anti-ctrl+shift+down keyboard I have is Thermaltake Challenger Prime RGB Gaming Keyboard from Thermaltake Challenger Prime RGB Gaming Keyboard and Mouse Combo
I had this problem for a full week, where control+shift+down arrow wouldn't work anywhere (Excel, Word, etc), but if you change the arrow to left, right or up, it would work as intended.
I read in a forum that the Youtube Music App had stolen that shortcut for a user, and disabling it fixed the problem, so I tried closing one by one the programs that launch on the background on startup, and surprise surprise, the Razer Cortex app had a shortcut using control+shift+down for starting a timer. I disabled that shortcut directly on the app, and that fixed everything in Excel and Word.
My recommendation is that you start closing one by one the programs running in the background, and checking when your shortcut starts working again.
Hope it helps!
- shineholeJun 20, 2022Copper Contributor
I think this is the best method to deal with this issue.
My symptoms were:
- excel CTRL+DOWN not working (LEFT, RIGHT, UP all worked fine)- google sheets CTRL+DOWN not working (LEFT, RIGHT, UP all worked fine)
Fix:
- Closed Razer Cortext background app
- haloabayJun 30, 2022Copper Contributor
gosh, I reinstalled all my laptop drivers last night, it turns out that Razer Cortex is the main suspect, lol, thank you very much.
- Hailey13Jun 21, 2022Copper ContributorThank you so much. Just started to have this issue today after a Razer driver update. Work would be disastrous without this function!
- tsd2k22Jun 21, 2022Copper ContributorYes the last update for the Razer Cortex app was the problem. I have closed and the problem was solved. Thank you appreciate it. You are a life saver.
- Layne1978Jun 14, 2022Copper Contributor
ChrisGamboa - Thank you! This was exactly my issue. I didn't realize Razer Cortex had take the keys and I was able to fix it based on your comment.
- shnockduJun 20, 2022Copper ContributorYes it did help. The issue for me was coming from Razer Cortex. The last update introduced new hotkeys that were overriding Excel. Good catch, you are a life savior.
- JBH25Jun 22, 2022Copper ContributorChrisGamboa Thanks for that man! great you mentioned the Razer Cortex app, it ruined my entire 2 weeks as I worked a lot in spreadsheet. saw the shortcut too and removed it in Razer Cortex App.
- PremPaJun 23, 2022Copper ContributorThanks a lot for your solution!!
Whitout that shortcut I would have destroyed my keyboard!!! - PaulusMorgusJun 24, 2022Copper ContributorThanks ! solved my problem 🙂
- Neil7595Jun 30, 2022Copper ContributorHello, thank you very much for your answer. It was my Razer Cortex that caused all this problems
- 4monksJul 07, 2022Copper Contributor
I found the Razer Synapse drivers took control of control shift down (Razer Synapse, Game Booster, in-Game, "Start a new timer"). When I exited all the Razer apps, it started working again. Starts Rayer Synapse and reset the shortcut in "Start a new timer".