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muhammet atasever's avatar
muhammet atasever
Copper Contributor
Jul 31, 2018

Cannot run the macro 'SOLVER.XLAM!GetSolverLabel'.

Hi,

 

I need to use the solver add-in for my studies. However, Every time I try to use it I get an error: "Cannot run the macro 'SOLVER.XLAM!GetSolverLabel'. The macro may not be avaliable in this workbook or all macros may be disabled."

 

Even if I uninstalled Office products on my PC, the error was not solved.

 

I will be glad if you solve this problem.

 

Thanks,

  • I've recently encountered a similar issue with Solver. Uninstalling and installing office 365 did not work. The issue I think was caused by 32bit vs 64bit incompatibility yet when I checked office, windows, and my laptop they were all 64bit. Then once, when I was uninstalling MS office I noticed that there was another office app that came with my laptop called "WPS Office" which is freeware shipped with Asus. Since I was not using it, I decided to uninstall it. And voila that made solver work again.

  • DavidDodd888's avatar
    DavidDodd888
    Brass Contributor

    I've recently encountered a similar issue with Solver. Uninstalling and installing office 365 did not work. The issue I think was caused by 32bit vs 64bit incompatibility yet when I checked office, windows, and my laptop they were all 64bit. Then once, when I was uninstalling MS office I noticed that there was another office app that came with my laptop called "WPS Office" which is freeware shipped with Asus. Since I was not using it, I decided to uninstall it. And voila that made solver work again.

    • fabio_colombo's avatar
      fabio_colombo
      Copper Contributor

      DavidDodd888 Thank you so much, after unistalling "WPS office" (that I never installed, because it came with my windows), Solver is working again!!!
      I had installed 3 different versions of office and then I decided to reset my windows. Nothing worked.
      Unistalling WPS office is the solution !!!!

      • dfernan33's avatar
        dfernan33
        Copper Contributor

        I am thankful for this tip. After I deleted the "WPS Office" that comes installed on ASUS laptops, I was able to use solver finally. Thanks again

    • jference25's avatar
      jference25
      Copper Contributor
      You my friend have saved my life! Thank you for this!
  • Artur Molodov's avatar
    Artur Molodov
    Copper Contributor
    Has anyone helped to solve this issue?
    My exams are approaching and I still haven't solved this issue, have tried to re-install 4 times already, nothing is changing.
  • Man Fai Chan's avatar
    Man Fai Chan
    Iron Contributor

    I am not used to use "Solver.xlam" but it is related to add-ins. You may go to Option --> Add-Ins to see if it is enabled or not. 

  • Rokaya65's avatar
    Rokaya65
    Copper Contributor

    wps is not installed in my pc but still showing this error. can anyone help me how to solve this??

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