Forum Discussion
[SOLVED] Can't login on Edge anymore! (Login and Sync issue)
UPDATE 10 APRIL:
Finally got a hold on https://support.microsoft.com/, initiated a live chat with support, and they had to install Install Quick Assist (Install Quick Assist - Microsoft Support) and they had to enter my PC and check what was wrong. They had no idea what was happening at the time (this all happened a few weeks ago - sorry for the late reply ut I had a lot of work delayed due to this error) and reinstalled Windows = issue solved.
The following day however, windows asked me to update again and the issue returned ahahahaha but I removed it, and then the following system updates didn't carry that sign in issue anymore.
Thank you all for your help and support during these VERY STRESSFUL DAYS! Hope the issue got solved for everyone!
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UPDATE 25TH - 4:52 GMT:
- Run every possible workaround thanks to comments on my Microsoft Community thread and here (Tech) (Thank you everyone!)
- Can't get pass the edge login pop-up => can't sync and have access to workspaces;
- Already reported twice on Alt + Shift + I (with screen recording video and photos);
- No 3rd party antivirus issue;
- Some people on the Community post were able to surpass this by uninstalling KB5035853 - but I don't have it;
- Using Windows 10 Home version 22H2, with Edge version: 123.0.2420.53 (64 bits) [also tried on Edge Beta version: 123.0.2420.53, but uninstalled it for now]
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UPDATE: 22nd OF MARCH:
There was already some suggestions left here (Can't login on Edge anymore! (Sync issue) - Microsoft Community) but it didn't work. Anyone? Please?
_______ original message posted on 20th March _______
Already hit restore on windows' applications and restarted my pc, but every time I open Microsoft Edge now, on the top right corner it says my account is not logged in. And when I try to do it, the pop-up window says it's loading and then just turns to all white.
Anyone can help me please? Don't want to lose my favourites, passwords and workspaces ;_;
1) already deleted all cookies
2) already confirmed if it was an issue with the Wi-Fi
3) already hit «repair» twice on the program
4) already tried to add a new account (didn't work cause the issue with the popup to login is the same)
5) already disabled all extensions and tried to login again after that
6) my account is not blocked - in fact I can login on Microsoft with it on my phone and website (otherwise I wouldn't be able to post this question). The issue is only with logging in on the Edge browser.
7) already deleted and reinstalled Edge.
And yes, I restarted my pc every time I tried something.
What else can I do? I need to access my Edge Workspaces!
27 Replies
- SummerXXCopper Contributor
Hi I am having similar problem here. I can sign in Community, Skype and Microsoft Bing, but cannot sign in Microsoft Edge and Teams. Every time I tried to sign in these two apps, I get the error code 0x80190001.
I have two Microsoft accounts, one work account and one personal. I only need to sync my personal account, but is it possible having a work account can mess up the settings? My workplace has a lot of controls over computer environment.
- jj3010370Occasional Reader
DoIReallyHaveToo Check to see if you have a blank profile that you didn't create if so, delete it and you should be signed in to your personal account. Solved my problem after months of searching.
- DoIReallyHaveTooBrass ContributorOn the community post has already numourous people complaining the same.
Anyone here has any work-around or feedback, please?- Deleted
I already know what kind of Windows you have, but the decisive question is whether it is version 22H2 or 23H2 Windows11 - this information can help solve your problem.
March 12, 2024—KB5035853 (OS Builds 22621.3296 and 22631.3296) - Microsoft Support
- Deleted
What Windows build do you have?
Can you download updates from the Microsoft Store?
Have you added this account to Windows?
What kind of antivirus do you have?
- DoIReallyHaveTooBrass ContributorHello A1, thank you so much for replying.
- I am using Windows 10 Home version 22H2, with Edge version: 123.0.2420.53 (64 bits) [also trying on Edge Beta version: 123.0.2420.53];
- No, because it's also asking me to complete login, on the pop-up that turns blank;
- Yes I have, and maybe because the login on Windows is done with pin, I have no issues login-in on my computer;
- McAfee.
Today I've already deleted both Edge versions from my Computer, and tried to reinstall them again but didn't work... I have been doing this since the 20th. Getting really desperate and multiple people on my community post have already reported the same issue: https://answers.microsoft.com/en-us/microsoftedge/forum/all/cant-login-on-edge-anymore-sync-issue/6433b1dc-0f99-401f-86e6-90b36c7f2d34
In case you need any more info, please let me know!
Thanks!