Forum Discussion
Solved
MS Edge Enterprise Account Syncing
It seems it is now enabled for me in Dev channel, but it is showing that "sync has been disabled by the administrator." This is a domain-joined PC. Is this setting looking at the "Sync your settings" area in windows 10 that gets disabled by default if it is a domain-joined PC or is this a group policy somewhere else that I cannot find?
Thanks!
| Transport State | Disabled |
| Disable Reasons | Enterprise policy, Waiting for sync url, Waiting for access token |
Actionable Error
| Error Type | DISABLED_BY_ADMIN |
| Action | STOP_SYNC_FOR_DISABLED_ACCOUNT |
Jordan Paris So it appears that the issue is that it requires AD Premium, in particular - Enterprise State Roaming. I had two tenants, one with, one without. One worked, one didn't. I lit up AD Premium on the onr that didn't and after a little while, I was able to get it going.
- I enabled enterprise state roaming and sync still isn’t working. Error on windows is “syncing is not available right now. Check your settings and try again” then under the profile, sync is greyed out and it says “to resume sync, sign out and then sign in again” which does nothing.
On my Mac it says “Sync is not yet available for work or school accounts”
I have the latest beta version and have AzureAD P1
akhatorMicrosoft
Michael Rennie We haven't yet rolled out AAD sync for macOS. That is coming soon so error you see on macOS is expected. We expect sync to work fine on Windows if you have ESR enabled. Can you submit in-app feedback and PM me your email address?
We are working to update the sync articles we published a while ago (https://techcommunity.microsoft.com/t5/Articles/Updated-Syncing-in-Microsoft-Edge-Preview-Channels/m-p/510159) with the latest status to offer all our customers visibility into the current state in addition to improving error messaging in app.
Thank you for your patience and help in making Edge a better browser.
Jordan Paris In our environment it's working in the Edge Beta release, but not in the Edge Dev or Canary release. I have made no changes to our accounts. We have MS365, so AAD Premium is included. Why would it work in Beta but not Dev? Is there a toggle somewhere?
- Enabled Enterprise State Roaming, which I thought was already enabled, and now Dev seems to be working.
Jordan Paris So it appears that the issue is that it requires AD Premium, in particular - Enterprise State Roaming. I had two tenants, one with, one without. One worked, one didn't. I lit up AD Premium on the onr that didn't and after a little while, I was able to get it going.
- Yep! I saw some posts mentioning that and I turned it on for myself to test and it started syncing as expected!
- akhator
Jordan Paris Sync is currently available only for AAD premium accounts. We are exploring ways to improve experience for other AAD SKUs. Thanks for your feedback.
Jordan Paris I am interested in this as well. Since the switch to the Chromium Engine, we have been greatly interested in switching to Edge specifically for the account sync.
