Hey Insiders, We’re trying to get more information about the mouse cursor disappearing issue, specifically a reproducible case that we can review. To that end we’re starting this discussion to ask for your help in helping us tackle this issue. Firstly please note that we have some cases in Chromium where we expect the mouse cursor to disappear: When watching video if the mouse cursor is hovering over the video and not moving it will disappear. When using touch input to interact with the browser. If you are having the mouse cursor disappear, it’s not during one of these scenarios, and it’s reproducible, reply to this thread. We’ll get a discussion going to try to help us understand the issue better so that we can fix it.

Clay_Martin I'm so glad you started this discussion as I was about to chalk this disappearing mouse cursor up to either a Windows 10 issue or I just needed to perform a clean install of Windows. I'll do what I can to contribute to this discussion by documenting when I see my mouse pointer disappear. I can tell you that when it does happen more times than not it's when I need to move the cursor from the button left of my screen to the upper right part of my screen.

Clay_Martin The cursor surely disappears. It usually happens if we minimize edge, open another program, and then again open edge. Or it even happens after waking the laptop from sleep. And when this happens, the scrolling speed also increases which is sometimes really annoying.

We believe we've fixed the issue in the latest Canary release and it will also be addressed the next time Beta/Stable channels are updated. The issue was tracked upstream by https://bugs.chromium.org/p/chromium/issues/detail?id=795566#c20 and would reproduce if you closed the browser with touch while a background extension kept the browser process alive. If you're willing to install Canary you should be able to verify the fix. Thank you everyone for your help in narrowing this issue down.

Clay_Martin I am still facing the issue. I am on edge canary version 85.0.538.0. As I wrote earlier, it happens if we put our system to sleep with edge minimized or sometimes it happens all of a sudden.

Dev should get the update either tomorrow or next Tuesday depending on what build it snaps to.

Discussion - Mouse cursor sometimes disappears

44 Replies

dbwashere
Brass Contributor
Apr 30, 2020
Clay_Martin
I've been having this issue across multiple computers for a while now. Since it happens frequently, I'll do my best to create a reproduceable scenario for you. I think it generally happens when I switch tabs from watching a video and I know it happens after I watch a video in full screen and switch from full screen back to a windowed view. The cursor disappears and only reappears after I move my mouse around for a few seconds. It is worth noting that even though no pointer is visible, as I move the mouse around, various mouse hover elements on the page will activate as the invisible cursor moves over them. I hope this helps and I will pay closer attention to see if I can come up with more detailed information. Thanks!
RichLusk
Iron Contributor
Apr 30, 2020
Clay_Martin I'm so glad you started this discussion as I was about to chalk this disappearing mouse cursor up to either a Windows 10 issue or I just needed to perform a clean install of Windows. I'll do what I can to contribute to this discussion by documenting when I see my mouse pointer disappear. I can tell you that when it does happen more times than not it's when I need to move the cursor from the button left of my screen to the upper right part of my screen.
TheShaunSaw
Silver Contributor
Apr 26, 2020
Clay_Martin
I could reproduce this issue on my HP notebook.
If I put my computer into sleep when Microsoft Edge is on, start my computer and then start scrolling on webpage in Microsoft Edge, the cursor disappears. This happens when I try to scroll on my trackpad.
This causes:
Cursor to disappear and scroll at a faster speed on webpages.
In Immersive Reader, the cursor disappears and does not scroll.
If the browser is restarted, the issue gets fixed for that Windows session as I checked that the same problems start appearing when the computer is restarted and the issue is reproduced.
Spoiler
Windows 10 Home Insider Preview Single Language build 19613
Edge version 84.0.495.0
Synaptics SMBus touchpad
- Clay_Martin
  Former Employee
  Apr 27, 2020
  TheShaunSaw What's the make and model of your device?
  - TheShaunSaw
    Silver Contributor
    Apr 28, 2020
    Clay_Martin
    The system information is given below:
    Manufacturer- HP
    Product name- HP Laptop 15-bs0xx
    Product number- 3YF43PA#ACJ
    This issue does not occur every time when I turn my computer to sleep mode and turn it on keeping Microsoft Edge Canary open and occurs sometimes when I checked again after cjc2112 's reply.
- cjc2112
  Bronze Contributor
  Apr 26, 2020
  TheShaunSaw Something similar happened to me, but I'm not sure if its reproducible. I booted up my hp ProBook (Windows 10 education) and opened edge and the cursor disappeared. I had a 2 tabs already open in edge, a pdf doc and about:blank. I restarted the browser, but it didn't reappear because the cursor had disappeared windows wide. Restarting the computer fixed it, but the funny thing was it only disappeared after I had opened edge canary.

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Discussion - Mouse cursor sometimes disappears

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