Forum Discussion
Clay_Martin
Microsoft
Apr 21, 2020Discussion - Mouse cursor sometimes disappears
Hey Insiders,
We’re trying to get more information about the mouse cursor disappearing issue, specifically a reproducible case that we can review. To that end we’re starting this discussion to ...
TheShaunSaw
Apr 26, 2020Silver Contributor
I could reproduce this issue on my HP notebook.
If I put my computer into sleep when Microsoft Edge is on, start my computer and then start scrolling on webpage in Microsoft Edge, the cursor disappears. This happens when I try to scroll on my trackpad.
This causes:
- Cursor to disappear and scroll at a faster speed on webpages.
- In Immersive Reader, the cursor disappears and does not scroll.
If the browser is restarted, the issue gets fixed for that Windows session as I checked that the same problems start appearing when the computer is restarted and the issue is reproduced.
Spoiler
Windows 10 Home Insider Preview Single Language build 19613
Edge version 84.0.495.0
Synaptics SMBus touchpad
Edge version 84.0.495.0
Synaptics SMBus touchpad
- Clay_MartinApr 27, 2020
Microsoft
TheShaunSaw What's the make and model of your device?
- TheShaunSawApr 28, 2020Silver Contributor
The system information is given below:
Manufacturer- HP
Product name- HP Laptop 15-bs0xx
Product number- 3YF43PA#ACJ
This issue does not occur every time when I turn my computer to sleep mode and turn it on keeping Microsoft Edge Canary open and occurs sometimes when I checked again after cjc2112 's reply.
- Clay_MartinJun 08, 2020
Microsoft
TheShaunSaw Does this happen in Chrome? We dealt with some touchpad driver issues in the past with HP devices sending us Touch input via the touchpad instead of Mousewheel which would cause the cursor to disappear. When it disappears does to return when you move the mouse (non-scrolling)?
- cjc2112Apr 27, 2020Bronze Contributor
- cjc2112Apr 26, 2020Bronze Contributor
TheShaunSaw Something similar happened to me, but I'm not sure if its reproducible. I booted up my hp ProBook (Windows 10 education) and opened edge and the cursor disappeared. I had a 2 tabs already open in edge, a pdf doc and about:blank. I restarted the browser, but it didn't reappear because the cursor had disappeared windows wide. Restarting the computer fixed it, but the funny thing was it only disappeared after I had opened edge canary.