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Clay_Martin's avatar
Clay_Martin
Icon for Microsoft rankMicrosoft
Apr 21, 2020

Discussion - Mouse cursor sometimes disappears

Hey Insiders,   We’re trying to get more information about the mouse cursor disappearing issue, specifically a reproducible case that we can review. To that end we’re starting this discussion to ...
TheShaunSaw's avatar
TheShaunSaw
Silver Contributor
Apr 28, 2020

Clay_Martin 

The system information is given below:

Manufacturer- HP

Product name- HP Laptop 15-bs0xx

Product number- 3YF43PA#ACJ

This issue does not occur every time when I turn my computer to sleep mode and turn it on keeping Microsoft Edge Canary open and occurs sometimes when I checked again after cjc2112 's reply.

  • Clay_Martin's avatar
    Clay_Martin
    Icon for Microsoft rankMicrosoft
    Jun 08, 2020

    TheShaunSaw Does this happen in Chrome? We dealt with some touchpad driver issues in the past with HP devices sending us Touch input via the touchpad instead of Mousewheel which would cause the cursor to disappear. When it disappears does to return when you move the mouse (non-scrolling)?

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