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AmateurD's avatar
AmateurD
Copper Contributor
Sep 02, 2020

Bug in Edge browser on multiple monitors and menu button

I have a multi-monitor setup. If I click the menu button (...) the menu is incorrectly stretched, filled with white space and displayed on the wrong monitor. Some of the menu items then can't be clicked (and moving the mouse over to a different monitor to click a menu item isn't very intuitive anyway). This happens whether or not there is space for the menu to be shown on the primary display. Doesn't happen on Chrome.

    • matthowell's avatar
      matthowell
      Copper Contributor

      TheShaunSaw I have the same problem in my work office, but it just cropped up recently for me. I have a triple display. When Edge is expanded on screen 1, the pop-up menu shows up on screen 3. If I reduce Edge down as a window on screen 1, I can open the menu within the browser itself.

       

      I don't have this problem with Edge at home using a 2-monitor setup. Seems like Edge believes it shouldn't be contained to one browser in the 3-browser set, but I can't find the difference in settings between the two systems.

       

      Following this closely.

  • P_Annemalm's avatar
    P_Annemalm
    Copper Contributor

    AmateurD 

    I experience the same problem. Edge menus show up on the other monitors and are often outside of the window so they can't be used. This is my Edge version.

    Running on a Dell Latitude 7480 with two extended extra monitors connected, one with COM-port and the other with Display port. O/S is according to this:

     

    Also, it affects the menus of other Microsoft applications. In this case the CRM system we are using which is a Dynamics 365 system. So the bug practically stops me from switching over from Chrome now.

     

  • ITBrett's avatar
    ITBrett
    Copper Contributor

    AmateurD 

    Any updates on this?  I just started having this issue.  I switched over to Edge for my default browser and discovered this problem.  Edge is up to date, so obviously, MS has not fixed this.  

     

    • AmateurD's avatar
      AmateurD
      Copper Contributor

      ITBrett 

      No change as far as I can tell. I have learned to get used to it I suppose. Shame they haven't picked it up yet.

      • unome120's avatar
        unome120
        Copper Contributor

        AmateurD, I have found a couple work arounds:

         

        1.  Ensure all 3 monitors have the same scale and layout "Change the size of text, apps, and other items".  Sometimes laptop monitors will have that set to 150% recommended.

        2.  Ensure the monitors are in the correct sequence (i.e. 3-2-1 or 1-2-3)

        Both these options worked for me.

  • TheShaunSaw's avatar
    TheShaunSaw
    Silver Contributor

    AmateurD 

    Hi there, you are welcome to the Microsoft Edge Insider Community Hub!

    Which channel of Microsoft Edge are you using where you are seeing this bug?

    Thanks for reporting the issue here. I would recommend you to send feedback about this bug through the in-app feedback tool in Microsoft Edge (Alt+Shift+I) with the diagnostics attached in order to help the Microsoft Edge dev team to resolve your issue as soon as possible.

    • Ryan99FL's avatar
      Ryan99FL
      Copper Contributor

      TheShaunSaw this bug persists in version 89.0.774.50 (Official build) beta (64-bit).

    • AmateurD's avatar
      AmateurD
      Copper Contributor

      TheShaunSaw Version 86.0.622.3 (Official build) dev (64-bit)

       

      Thank you.

       

      I have submitted it through feedback as well. Unfortunately, the screenshot sent through the tool is unhelpful since the problem is shown on a different monitor!

       

      I notice today that hover text (e.g. on MS Search page) is offset below and to the right as well (as shown in the attached).

       

      You'll see on the other attachment that there are 3 monitors - the SurfaceBookPro at the bottom, and then 2 monitors above it.

       

      Perhaps my multiple-monitor setup is unusual?

      • WayneGjaltema's avatar
        WayneGjaltema
        Copper Contributor

        AmateurD I have what appears to be a similar issue.

        Menus open on different monitor in multi-monitor setup. Happens when Edge is open on second monitor - menu opens on monitor 3 (built-in screen). Issue does not occur on Monitor 1 or the built-in screen.
        Setup - 2 x 24" Monitors + Laptop built in screen.
        Dell Latitude 7490 connected to a C-Dock.
        Monitor 1 connected to C-Dock DisplayPort - 1980 x 1080. Scale - 100%
        Monitor 2 connected to C-Dock HDMI 1980 x 1080. Scale - 100%
        Built-in display - 1980 x 1080. Scale 150%

         

        I was able to obtain a screenshot demonstrating the issue using the PrtScn key.

        I have also submitted this to the feedback.

    • MjD2021's avatar
      MjD2021
      Copper Contributor
      Yes. I have a 3-monitor setup on a work computer and this is a coding problem, apparently.
      A menu (favorites, for example) should opn on the browser window on the screen on which has the actively used window, not a monitor or 2 over. It's not correct; Google Chrome has the same problem. We cannot open different browser types to combat this and the system is admin controlled (VPN / internal), limited to one browser type. Thanks.
      • JustWendy's avatar
        JustWendy
        Copper Contributor

        MjD2021 

        I have a new Microsoft Surface Pro which recommends a 200% view with two Acer monitors at 100%. The problem corrects if I change the third (built-in) monitor to 100%. Unfortunately, the content is too small to use as a 3rd monitor when I do that. I have to change the resolution on the Surface to 1280x960 to make it usable. Not the best workaround, but a workaround. 

         

        This bug started in December of 21 for the first time. 

  • duarteflores's avatar
    duarteflores
    Copper Contributor
    The issue still persists for me on Version 100.0.1185.50 (Official build) (64-bit), please do look into it.
  • coolaym's avatar
    coolaym
    Copper Contributor

    Here is what fixed this for me:
    1. Go to your Display Settings.
    2. Make sure your monitor 1 (in my case the laptop internal monitor) is the main display. To do this select the monitor 1 and scroll down to the Multiple Displays section and check the box which says "Make this my main display"

  • host1812's avatar
    host1812
    Copper Contributor
    Can confirm issue still exists on Version 104.0.1293.47 (Official build) (64-bit). Setting scale on right display to the same value as center display solved the issue, but this should not be required. I checked Firefox not having the issue.
    • WayneGjaltema's avatar
      WayneGjaltema
      Copper Contributor

      host1812 The issue no longer occurs. I have no idea when the issue was resolved. My laptop had Windows reinstalled from scratch a couple months back.

  • GTSmith12's avatar
    GTSmith12
    Copper Contributor

    AmateurD 

     

    If you or anyone else in this discussion are still having this issue, I have found a solution. Though, I do not know how permanent it is. 

     

    I use a Dell XPS 1500 with two 23" Dell monitors connected via Dell Universal Dock. A few months ago, I incidentally solved the problem while disconnecting and reconnecting my displays and was never quite sure what solved it until now. I had to do a complete reset of my computer recently and after reinstalling all my software and applications this problem came back. Here are the steps I recall:

     

    1. Change the projection to show only on the PC screen (internal display)
    2. Physically, disconnect the PC from the docking station
    3. Restart PC
    4. After rebooting, connect the PC back to the docking station
    5. Change projection back to "extend"

     

    I'd like to note that all my preferred display settings (scaling, resolution, main display) were all set prior to following these steps, so I did not have to change anything after the problem was resolved. These steps could also vary depending on how the displays are all connected (docking station, desktop, etc.)

     

    Hope this helps someone.

    • Zadantur's avatar
      Zadantur
      Copper Contributor

      I can confirm that this is still an issue.

      I am running a Dell Inspirion 16 on W10 21H2, Microsoft Edge Version 106.0.1370.37 (Official build) (64-bit)

       

      The recommended settings for my 3 monitor system (1 is internal, 2 & 3 are Iiyama 27" screens, monitor 2 in the middle being the Primary), is that scaling be set to 100% on the external monitors and be set to 200% on the internal.  Dropping the internal down to 100% makes the icons very small, and raising the externals up to 200% makes the icons too big. 

       

      In this testing the browser is open on the middle (primary) monitor (screen 2), and the browser window maximised.

       

      If on the recommended settings, opening folders on the favourites bar works until I get about half way across the screen, but those to the right of the bar open on the right screen (Monitor 1)

      If I reduce the Scaling on the internal monitor to 175% or 150%, then the favourites folders open normally, but the "Settings and More" menu still opens on the right screen (Monitor 1)

      If I match the scaling between Monitor 2 and Monitor 1, then the browser behaves normally and the menu also appears within the browser screen. 

      The above behaviour also happens with tooltips.

       

      Basically I can have either the scaling that is comfortable to use, or Edge displaying menu's and favourites folders correctly, I cannot have both. 

       

      Interestingly, if I reduce the window size for Edge, then the behaviour is dependant upon how far to the right the window is placed. If the right hand edge of the browser is more than about 2/3 of the way toward the right hand screen edge, then the menu appears on the right screen (Monitor 1), but the favourites folders work fine. If I drag the browser right so that one of the favourites folders is more than 2/3 of the way across the screen, then that favourites older also appears on the right screen, but other folders on the bar work fine.

       

      It does seem to be that if the popup would be displayed in the right third of the primary display, then it displays it on the right screen instead.  The closer the two scaling ratios are to each other on the screens, the further you can drag the window to the right before the pop-ups display on the right screen.

       

      Also tested using other apps like Outlook, and their tooltips do not demonstrate this problem, so it clearly is an Edge/Chromium thing, and not an OS issue.

       

      Steve

       

       

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