Forum Discussion
NathalieG
Feb 14, 2020Copper Contributor
Setting adoption objectives
Hi there,
I am just wondering whether any of you has experience with setting adoption targets related to the usage of the tools of the O365 suite and MS Teams.
When developing change strategies for clients, I find it difficult to set quantitative objectives to measure the success of the strategy.
Looking for any insights. Thanks
Nathalie
Hallo NathalieG , hope this msg finds you well 🙂
I was handling the adoption of Office365 services in the recent past. The major services included SharePoint, OneDrive and MS Teams. For the project, we used to have PowerBI services to monitor and measure the consumption of the services. PowerBI is a brilliant way to develop dashboard to measure the adoption.
Ref Article for Usage Analysis :-
https://docs.microsoft.com/en-us/office365/admin/usage-analytics/usage-analytics?view=o365-worldwide
In the first part of your post, you mentioned about the changing strategies. that means the adoption is dependent on the business (teams) priorities and that impacts the change !! is it the right understanding ?
If this is the case, probably setting up meetings with business owners to answer adoption related questions like some form of survey might get you answers. Just a suggestion 🙂 Here is a link to MS article https://docs.microsoft.com/en-us/learn/modules/m365-service-adoption-start/organizational-readiness
This document has refs to : Use the Stakeholder Questionnaire , the Stakeholder Engagement rating tool
Hope this helps 🙂 All the best.
- Scarlett725Iron ContributorWe met with our Customer Success Manager last week and he was going to send over some KPIs that we would use to measure adoption. However, I found that the information that was available online through the adoption guide workbook answered many of our questions. If our CSM sends the KPIs our way, I'll share them with you.
NathalieG In addition to what the others wrote, I also suggest a survey at regular intervals that might include questions such as "how easy is to use Teams" "can you find content easily" "if not, why - give them options + a free text field", "how often do you use X functionality", etc.
The answers will give you an idea what you might have to do in order to increase adoption, such revisiting your governance plan, communication for example about what to use when, training if users struggle to use certain functionality or are not aware of it. These are just a few examples and I hope it helps.
- NathalieGCopper Contributor
Hello Antje Lamartine
Thanks for your message.
I agree that surveys are a good way to track adoption in a more qualitative way.
Do you also work against pre-set business outcomes as put forward in the previous post? If so, how do you about setting them?Best regards
Nathalie
NathalieG The trouble with setting pre-set business outcomes is that there are no standards. We work them out in sessions with for example with the core team supporting O365, or a cross-section of employees in a Workshop, or through focus group interviews, or through feedback in a POC. We have many conversations, because we all talk about "helping people work smarter", but what does it really mean, right? So as said by others as well, it makes sense to look at user scenarios, by department or company wide if possible (that is usually harder), and measure on that smaller level. If done by department, it will also be easier to respond to KPI results with different Change & Adoption measures, which in turn can then be reused in other areas of a company. As with other O365 things I keep "crawl, walk, run" in mind. Starting small, keeping in touch with the users, and then adjust the along the way.
- Helen BlundenIron Contributor
NathalieGwe always work on the premise of adoption as being directly resulting to some kind of business outcome. For example, a reduction in the amount of emails by XY%; cost or time savings by XY%. When working with the teams who we are supporting for O365, we use typical work scenarios and then relate the outcomes for success to those scenarios and problems to be solved - so we measure that as opposed to vanity metrics such as numbers of likes; numbers of shares etc.
- NathalieGCopper Contributor
Hello Helen Blunden
Thanks for your reply.
Indeed the business outcome is what I find difficult to quantify . Clients may wish to reduce the amount of emails but are often unclear as to what a realistic rate of reduction is. How can we support them in setting these quantifiable objectives? Same thing when it comes to travel reduction for example?
We also use case scenarios to encourage adoption and track usage metrics to see the rate of adoption, but setting the initial business outcome in a realistic timeframe is what I find tricky.
Best regards
- julianltCopper ContributorOne idea I have heard is measuring the number of emails used before and after the introduction of Teams. This can be expanded to e.g. the number of cc's done, the number of unread emails, etc. The idea being to reduce the use of emails to only those directly relevant to the person who receives them (i.e. not on cc, and they actually open the email).
Beyond that, the number of teams that include people in different departments can point to more collaboration across the organisation.- NathalieGCopper Contributor
Thank you julianlt for your reply.
I agree with you on measuring these elements on an ongoing process to see the evolution and the adoption.
However I was wondering whether you ever set adoption objectives as part of the plan.
Eg:- A 10% monthly increase in the number of files shared through OneDrive.
- 70% of the meetings are done through MS Teams 3 months upon implementation
- Etc...
This is what I am currently struggling with.
- YadleyBBrass Contributor
Hallo NathalieG , hope this msg finds you well 🙂
I was handling the adoption of Office365 services in the recent past. The major services included SharePoint, OneDrive and MS Teams. For the project, we used to have PowerBI services to monitor and measure the consumption of the services. PowerBI is a brilliant way to develop dashboard to measure the adoption.
Ref Article for Usage Analysis :-
https://docs.microsoft.com/en-us/office365/admin/usage-analytics/usage-analytics?view=o365-worldwide
In the first part of your post, you mentioned about the changing strategies. that means the adoption is dependent on the business (teams) priorities and that impacts the change !! is it the right understanding ?
If this is the case, probably setting up meetings with business owners to answer adoption related questions like some form of survey might get you answers. Just a suggestion 🙂 Here is a link to MS article https://docs.microsoft.com/en-us/learn/modules/m365-service-adoption-start/organizational-readiness
This document has refs to : Use the Stakeholder Questionnaire , the Stakeholder Engagement rating tool
Hope this helps 🙂 All the best.