Forum Discussion
Setting adoption objectives
Hallo NathalieG , hope this msg finds you well 🙂
I was handling the adoption of Office365 services in the recent past. The major services included SharePoint, OneDrive and MS Teams. For the project, we used to have PowerBI services to monitor and measure the consumption of the services. PowerBI is a brilliant way to develop dashboard to measure the adoption.
Ref Article for Usage Analysis :-
https://docs.microsoft.com/en-us/office365/admin/usage-analytics/usage-analytics?view=o365-worldwide
PowerBI Reporting : https://docs.microsoft.com/en-us/office365/admin/usage-analytics/customize-reports?redirectSourcePath=%252fen-gb%252farticle%252fCustomize-the-Office-365-Adoption-Content-Pack-9b76065f-29b9-4b89-8059-c5f9db9ddbf6&view=o365-worldwide
In the first part of your post, you mentioned about the changing strategies. that means the adoption is dependent on the business (teams) priorities and that impacts the change !! is it the right understanding ?
If this is the case, probably setting up meetings with business owners to answer adoption related questions like some form of survey might get you answers. Just a suggestion 🙂 Here is a link to MS article https://docs.microsoft.com/en-us/learn/modules/m365-service-adoption-start/organizational-readiness
This document has refs to : Use the https://teamworktools.azurewebsites.net/certassets/stakeholderquestionairre.xlsx , the https://teamworktools.azurewebsites.net/certassets/stakeholderengagementratingtool.xlsx
Hope this helps 🙂 All the best.
NathalieGwe always work on the premise of adoption as being directly resulting to some kind of business outcome. For example, a reduction in the amount of emails by XY%; cost or time savings by XY%. When working with the teams who we are supporting for O365, we use typical work scenarios and then relate the outcomes for success to those scenarios and problems to be solved - so we measure that as opposed to vanity metrics such as numbers of likes; numbers of shares etc.
Hello Helen Blunden
Thanks for your reply.
Indeed the business outcome is what I find difficult to quantify . Clients may wish to reduce the amount of emails but are often unclear as to what a realistic rate of reduction is. How can we support them in setting these quantifiable objectives? Same thing when it comes to travel reduction for example?
We also use case scenarios to encourage adoption and track usage metrics to see the rate of adoption, but setting the initial business outcome in a realistic timeframe is what I find tricky.
Best regards