Forum Discussion
Solved
Setting adoption objectives
Hi there, I am just wondering whether any of you has experience with setting adoption targets related to the usage of the tools of the O365 suite and MS Teams. When developing change strategies f...
Hallo NathalieG , hope this msg finds you well 🙂
I was handling the adoption of Office365 services in the recent past. The major services included SharePoint, OneDrive and MS Teams. For the project, we used to have PowerBI services to monitor and measure the consumption of the services. PowerBI is a brilliant way to develop dashboard to measure the adoption.
Ref Article for Usage Analysis :-
https://docs.microsoft.com/en-us/office365/admin/usage-analytics/usage-analytics?view=o365-worldwide
In the first part of your post, you mentioned about the changing strategies. that means the adoption is dependent on the business (teams) priorities and that impacts the change !! is it the right understanding ?
If this is the case, probably setting up meetings with business owners to answer adoption related questions like some form of survey might get you answers. Just a suggestion 🙂 Here is a link to MS article https://docs.microsoft.com/en-us/learn/modules/m365-service-adoption-start/organizational-readiness
This document has refs to : Use the Stakeholder Questionnaire , the Stakeholder Engagement rating tool
Hope this helps 🙂 All the best.
One idea I have heard is measuring the number of emails used before and after the introduction of Teams. This can be expanded to e.g. the number of cc's done, the number of unread emails, etc. The idea being to reduce the use of emails to only those directly relevant to the person who receives them (i.e. not on cc, and they actually open the email).
Beyond that, the number of teams that include people in different departments can point to more collaboration across the organisation.
Beyond that, the number of teams that include people in different departments can point to more collaboration across the organisation.
Thank you julianlt for your reply.
I agree with you on measuring these elements on an ongoing process to see the evolution and the adoption.
However I was wondering whether you ever set adoption objectives as part of the plan.
Eg:
- A 10% monthly increase in the number of files shared through OneDrive.
- 70% of the meetings are done through MS Teams 3 months upon implementation
- Etc...
This is what I am currently struggling with.
Hallo NathalieG , hope this msg finds you well 🙂
I was handling the adoption of Office365 services in the recent past. The major services included SharePoint, OneDrive and MS Teams. For the project, we used to have PowerBI services to monitor and measure the consumption of the services. PowerBI is a brilliant way to develop dashboard to measure the adoption.
Ref Article for Usage Analysis :-
https://docs.microsoft.com/en-us/office365/admin/usage-analytics/usage-analytics?view=o365-worldwide
In the first part of your post, you mentioned about the changing strategies. that means the adoption is dependent on the business (teams) priorities and that impacts the change !! is it the right understanding ?
If this is the case, probably setting up meetings with business owners to answer adoption related questions like some form of survey might get you answers. Just a suggestion 🙂 Here is a link to MS article https://docs.microsoft.com/en-us/learn/modules/m365-service-adoption-start/organizational-readiness
This document has refs to : Use the Stakeholder Questionnaire , the Stakeholder Engagement rating tool
Hope this helps 🙂 All the best.
Hi YadleyB ,
Thanks a lot for your detailed reply and useful links.
Yep, your understanding or my question is right. Meeting with business owners to answer adoption related questions seems to be the good way to go as quantitative objectives can be set in partnership with the client.
What about cases where it is difficult to answer such questions? I was wondering whether there are any other best practice for such situations.Best regards
Hallo NathalieG ,
Thanks for the response.
Regarding the questions, to me they are more like strategic outcomes and forecasting. right ?
The quantitative numbers can be derived based on the usage metrics and PowerBI that's the best practise that I am aware of. I welcome to new ideas :).
There are lot of questions that would remain unanswered for some time. Just wait and watch kinda thing.
In my project experience, we had 6 months of pilot to introduce Office365 to "ready to pilot business teams" to run for it. That gave us time to learn and improvise :::
1. what are business teams priorities which can be sorted using the new technology ?
2. Is there any reluctance to embrace new change, how we can improvise to change so reluctance to be converted into acceptance. Happy Smileys 🙂
3. Technical capabilities. -- trainings required, expertise required, time, cost budget. etc ... this is 1 crucial factor... too
4. Tech Support and knowledge to work with business users to sort queries.
etc etc ... for sure you have a lots too ..
Questions would remain similar for each service rolled out to employees. Just to add we did successfully rolled out office365 to 60K headcount company 🙂
Just an example, let say logistics company implemented office365, but what all communities or departments in the organisation would really consume services and benefit out of it, like shipping department might not even need SharePoint or OneDrive or MS Teams for that matter.
All these would help drive adoption and measure the run rate piece by piece.
Hope I could shed some light.
