Forum Discussion
Setting adoption objectives
Hallo NathalieG , hope this msg finds you well 🙂
I was handling the adoption of Office365 services in the recent past. The major services included SharePoint, OneDrive and MS Teams. For the project, we used to have PowerBI services to monitor and measure the consumption of the services. PowerBI is a brilliant way to develop dashboard to measure the adoption.
Ref Article for Usage Analysis :-
https://docs.microsoft.com/en-us/office365/admin/usage-analytics/usage-analytics?view=o365-worldwide
PowerBI Reporting : https://docs.microsoft.com/en-us/office365/admin/usage-analytics/customize-reports?redirectSourcePath=%252fen-gb%252farticle%252fCustomize-the-Office-365-Adoption-Content-Pack-9b76065f-29b9-4b89-8059-c5f9db9ddbf6&view=o365-worldwide
In the first part of your post, you mentioned about the changing strategies. that means the adoption is dependent on the business (teams) priorities and that impacts the change !! is it the right understanding ?
If this is the case, probably setting up meetings with business owners to answer adoption related questions like some form of survey might get you answers. Just a suggestion 🙂 Here is a link to MS article https://docs.microsoft.com/en-us/learn/modules/m365-service-adoption-start/organizational-readiness
This document has refs to : Use the https://teamworktools.azurewebsites.net/certassets/stakeholderquestionairre.xlsx , the https://teamworktools.azurewebsites.net/certassets/stakeholderengagementratingtool.xlsx
Hope this helps 🙂 All the best.
NathalieG In addition to what the others wrote, I also suggest a survey at regular intervals that might include questions such as "how easy is to use Teams" "can you find content easily" "if not, why - give them options + a free text field", "how often do you use X functionality", etc.
The answers will give you an idea what you might have to do in order to increase adoption, such revisiting your governance plan, communication for example about what to use when, training if users struggle to use certain functionality or are not aware of it. These are just a few examples and I hope it helps.
Hello Antje Lamartine
Thanks for your message.
I agree that surveys are a good way to track adoption in a more qualitative way.
Do you also work against pre-set business outcomes as put forward in the previous post? If so, how do you about setting them?Best regards
Nathalie
NathalieG The trouble with setting pre-set business outcomes is that there are no standards. We work them out in sessions with for example with the core team supporting O365, or a cross-section of employees in a Workshop, or through focus group interviews, or through feedback in a POC. We have many conversations, because we all talk about "helping people work smarter", but what does it really mean, right? So as said by others as well, it makes sense to look at user scenarios, by department or company wide if possible (that is usually harder), and measure on that smaller level. If done by department, it will also be easier to respond to KPI results with different Change & Adoption measures, which in turn can then be reused in other areas of a company. As with other O365 things I keep "crawl, walk, run" in mind. Starting small, keeping in touch with the users, and then adjust the along the way.
@Antje Lamartine thanks for sharing your experience and methodology, because this is exactly what I am struggling with. I now need to explain to my boss (I am working as a consultant) that it is not possible to commit to targets ahead of time (as part of a proposal for example) without first consulting the client's teams and sets of employees as these targets are situational-specific.
