Forum Discussion

Deepak017's avatar
Deepak017
Copper Contributor
Sep 22, 2026

Issue on Copilot studio Credit Consumption

Hello Community,

 We are currently using a Copilot Studio license (€10/month plan) and have encountered an issue when using our agent. Although our organization still has a significant number of Copilot credits available, the agent displays the following error message: "You are out of credits."

 To verify the credit status, we checked the Power Platform Admin Center, where Copilot credit consumption is monitored. The current usage details are:

Total credits purchased: 1,281,000

Credits consumed: 427,737

Remaining credits: Approximately 853,263 

Based on these figures, we still have around 800,000+ credits remaining, yet the agent is unavailable due to the "out of credits" error.

We would appreciate any guidance on the following:

Why is the agent reporting that we are out of credits when a large credit balance remains?

Are there any known limitations, allocation settings, or licensing requirements that could cause this behavior?

Are there any troubleshooting steps we can perform to verify whether the credits are correctly assigned and available for use?

Has anyone else experienced a similar issue, and if so, how was it resolved?

Any guidance or recommendations would be greatly appreciated.

Thank you.

copilot studio
microsoft copilot

1 Reply

  • JPrezOfficial's avatar
    JPrezOfficial
    MCT
    Sep 25, 2026

    Hi Deepak017​ 

    A quick thing to check: having credits available at the tenant level does not always mean the environment where the agent runs can use them. Sometimes the environment allocation or an agent limit causes the"You are out of credits" message.

     

    Could you please go through these quick checks?

     

    1. Confirm the agent's environment
      • Open Copilot Studio.
      • Open the affected agent.
      • Check the environment shown in the top-right corner.
      • Make a note of the environment name.
    2. Check credit allocation
      • Go to Power Platform Admin Center.
      • Navigate to Licensing > Copilot Studio.
      • Open Manage Copilot Credits.
      • Find the environment where the agent is running.
      • Verify:
        • Credits allocated to the environment
        • Credits consumed by the environment
        • Remaining capacity available for that environment
    3. Check the overage setting
      • While looking at the environment allocation, verify whether:
      • Draw from the available capacity in my tenant is enabled.
      • If this setting is off, the environment may stop working even when the tenant still has unused credits available.
    4. Check agent limits

      • In the same Copilot Studio licensing area, check the affected agent.

        Verify whether a monthly usage limit has been configured.

        If there is a limit, confirm it has not been reached.

    5. Quick test
      • As a test:
        • Assign some additional credits to the environment.
        • Save the changes.
        • Wait a few minutes.
        • Start a new conversation with the agent and see if the issue persists.

    Let me know how the testing went. Have a great day!