Forum Discussion
Issue on Copilot studio Credit Consumption
Hello Community,
We are currently using a Copilot Studio license (€10/month plan) and have encountered an issue when using our agent. Although our organization still has a significant number of Copilot credits available, the agent displays the following error message: "You are out of credits."
To verify the credit status, we checked the Power Platform Admin Center, where Copilot credit consumption is monitored. The current usage details are:
Total credits purchased: 1,281,000
Credits consumed: 427,737
Remaining credits: Approximately 853,263
Based on these figures, we still have around 800,000+ credits remaining, yet the agent is unavailable due to the "out of credits" error.
We would appreciate any guidance on the following:
Why is the agent reporting that we are out of credits when a large credit balance remains?
Are there any known limitations, allocation settings, or licensing requirements that could cause this behavior?
Are there any troubleshooting steps we can perform to verify whether the credits are correctly assigned and available for use?
Has anyone else experienced a similar issue, and if so, how was it resolved?
Any guidance or recommendations would be greatly appreciated.
Thank you.
4 Replies
I don’t see any issue with the Copilot Studio credit allocation from my side.
However, could you please check the Microsoft 365 Copilot/Cowork credit consumption and the prepaid Copilot Credits first?
As I understand it, the prepaid Copilot Credits are part of the tenant-level pool, and Microsoft 365 Copilot/Cowork consumption can also draw from the same prepaid capacity. Microsoft’s current documentation confirms that prepaid capacity consumption can include usage from both Microsoft 365 and Power Platform services.
Hi @JProvOfficial, thanks for the troubleshooting steps.
I went through the checks and here is what I found.
The affected MOSFET_COMPARISON agent is running in the environment qp***or-playground-1, which is a Developer environment. In Power Platform admin center → Licensing → Copilot Studio → Manage capacity, the environment initially showed 0 allocated credits and 0 consumed credits, with approximately 45,993.8 credits available in the tenant.
I tried allocating 5,000 Copilot Credits to this environment and also tested the “Draw from the available capacity in my tenant” setting. However, clicking Save results in the error “An error occurred.
Please try again later.” The same error occurs when trying again after changing the setting. I also checked the Message consumption details and filtered for MOSFET_COMPARISON for the current month.
The billed Copilot Credit usage shown is 199.27 for M365 Copilot, 12,804.71 for Teams, 3,587.09 for pva-studio, and 599.29 for pva-studio. The environment-level capacity page shows the “Draw from the available capacity in my tenant” option, but saving the capacity allocation continues to result in the same error. I have also not yet been able to verify whether a separate monthly usage limit is configured for the MOSFET_COMPARISON agent.
I have attached screenshots showing the environment, credit consumption details, and the Manage Capacity error. Could you please advise whether this could be related to my permissions as a sub-developer/maker, or whether there is another tenant or environment setting that needs to be configured to allocate credits to this Developer environment? Thanks!
Hi Deepak017
Based on the details provided, I don't think this is a Copilot Credits availability issue.
The tenant still shows approximately 45,993 available Copilot Credits, and Microsoft states that purchased Copilot Credits are pooled at the tenant level and can be allocated to environments through the Power Platform admin center.
What stands out to me is that the error occurs when saving either:
- A direct allocation of 5,000 credits.
- The"Draw from the available capacity in my tenant" setting.
Since both operations fail at the configuration stage, the problem appears to be related to the capacity allocation process itself rather than actual credit consumption.
My first recommendation would be to verify permissions. Managing Copilot Credit allocations is considered an administrative operation, and Microsoft documentation indicates that appropriate licensing/capacity management permissions are required to modify allocations.
A few things I would check:
- Can a Power Platform Administrator or Global Administrator perform the same allocation successfully?
- Does the environment belong to an Environment Group with published capacity policies?
- Are there any organizational policies governing the"Draw from the available capacity in my tenant" setting?
The reason I ask about Environment Groups is that Microsoft recently documented that if a published Environment Group policy controls the tenant-capacity behavior, environment-level changes can be blocked and allocation updates may be rejected until the policy is modified at the group level.
I would also capture the browser network trace (F12 Developer Tools) or any correlation ID generated when the save operation fails. A generic message such as:
"An error occurred. Please try again later."
often hides a more specific backend validation or authorization error that can help narrow down the root cause.
At this point, my assessment would be:
- Most likely: insufficient administrative permissions.
- Second most likely: an Environment Group policy restricting capacity allocation changes.
- Less likely: a tenant-side licensing service issue or temporary PPAC backend error.
If a tenant administrator can confirm the assigned roles and whether the environment is governed by an Environment Group, that would help determine the next troubleshooting step.
Hope this helps. Let us know what roles the user has and whether the environment is part of an Environment Group.
Have a great day!
Hi Deepak017
A quick thing to check: having credits available at the tenant level does not always mean the environment where the agent runs can use them. Sometimes the environment allocation or an agent limit causes the"You are out of credits" message.
Could you please go through these quick checks?
- Confirm the agent's environment
- Open Copilot Studio.
- Open the affected agent.
- Check the environment shown in the top-right corner.
- Make a note of the environment name.
- Check credit allocation
- Go to Power Platform Admin Center.
- Navigate to Licensing > Copilot Studio.
- Open Manage Copilot Credits.
- Find the environment where the agent is running.
- Verify:
- Credits allocated to the environment
- Credits consumed by the environment
- Remaining capacity available for that environment
- Check the overage setting
- While looking at the environment allocation, verify whether:
- Draw from the available capacity in my tenant is enabled.
- If this setting is off, the environment may stop working even when the tenant still has unused credits available.
- Check agent limits
In the same Copilot Studio licensing area, check the affected agent.
Verify whether a monthly usage limit has been configured.
If there is a limit, confirm it has not been reached.
- Quick test
- As a test:
- Assign some additional credits to the environment.
- Save the changes.
- Wait a few minutes.
- Start a new conversation with the agent and see if the issue persists.
- As a test:
Let me know how the testing went. Have a great day!
- Confirm the agent's environment
