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transition customer M365 E5 subscription from PAGY (annual term) to CSP NCE
Hi, we are looking to onboard a customer in CSP (we are direct CSP). Currently they are transacting via PAYG and recently bought M365 E5 licenses on annual term (monthly pay). If we were to migrate their subscription to CSP NCE, I think customer may need to cancel the PAYG terms. Question is whether customer will incur any penalty for cancelling the PAYG early with MS, as they would like to migrate to CSP.
Hi RJSep
Unfortunately, I don't have information on PAYG, so you may want to submit a support ticket for this billing inquiry.
As far as moving the customer to the CSP Program, you may want to carefully review the following information - Move license-based customers to CSP program - Partner Center | Microsoft Learn
Additional Resources:
Migrate subscriptions to new commerce - Partner Center | Microsoft Learn
If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, if after reviewing the information you have additional questions, please let me know.
Regards,Microsoft CSP Licensing Concierge
4 Replies
In general, with modern PAYG subscriptions you'll not be able to cancel them. Just like with NCE in CSP, you can only turn off auto-renewal and then purchase new subscription thru CSP.
For some old PAYQ subscriptions you are able to cancel them. Just like with Legacy CSP, you'll get a prorated credit on those subscriptions.
If the customer recently bought the E5 licenses, it would most likely be a modern PAYG subscriptions and you'll have to turn off auto renewal and wait till end of term to purchase them thru your CSP.
If the PAYG subscription does have to option to cancel, then it's an old PAYG subscription and thus you can cancel whenever and the customer would receive prorated credit.
Cheers,
Martijn
Hi RJSep
Unfortunately, I don't have information on PAYG, so you may want to submit a support ticket for this billing inquiry.
As far as moving the customer to the CSP Program, you may want to carefully review the following information - Move license-based customers to CSP program - Partner Center | Microsoft Learn
Additional Resources:
Migrate subscriptions to new commerce - Partner Center | Microsoft Learn
If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, if after reviewing the information you have additional questions, please let me know.
Regards,Microsoft CSP Licensing Concierge
LicensingConcierge1 thanks for sharing the links. thats helpful. I thought it is a common scenario for customers in PAYG to move to CSP during their terms. I will go ahead and reach out CSP support to get some clarity on how best to move the customer subscriptions.
Information on how to move customers to CSP can be found on the link that I provided.
Here's the link again for your convenience
- Move license-based customers to CSP program - Partner Center | Microsoft Learn
