Forum Discussion

RJSep's avatar
RJSep
Copper Contributor
May 31, 2024
Solved

transition customer M365 E5 subscription from PAGY (annual term) to CSP NCE

Hi, we are looking to onboard a customer in CSP (we are direct CSP). Currently they are transacting via PAYG and recently bought M365 E5 licenses on annual term (monthly pay).  If we were to migrate ...
CSP
direct
LicensingConcierge1's avatar
LicensingConcierge1
Former Employee
May 31, 2024

Hi RJSep 

 

Unfortunately, I don't have information on PAYG, so you may want to submit a support ticket for this billing inquiry.

 

As far as moving the customer to the CSP Program, you may want to carefully review the following information - Move license-based customers to CSP program - Partner Center | Microsoft Learn

 

 

Additional Resources:

Migrate subscriptions to new commerce - Partner Center | Microsoft Learn

 

 

If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, if after reviewing the information you have additional questions, please let me know.


Regards,

Microsoft CSP Licensing Concierge

  • RJSep's avatar
    RJSep
    Copper Contributor
    Jun 02, 2024

    LicensingConcierge1  thanks for sharing the links. thats helpful.  I thought it is a common scenario for customers in PAYG to move to CSP during their terms.  I will go ahead and reach out CSP support to get some clarity on how best to move the customer subscriptions.