Tag a Commercial tenant to Nonprofit.
I don't believe it's possible but wanted to ask if anyone has ever had Microsoft tag an existing Commercial tenant as Nonprofit. We have a small client who after years of trying finally got a nonprofit tenant. However, they have been live in a commercial tenant for 5 years.
We did open a ticket with Microsoft and were told it's not possible.
Thanks
Mark
It is possible, and we have customers who have been through the same scenario.
In one instance, Microsoft removed the eligibility and the customer had to go through the process of re-activating it against what was now a commercial only tenant.
As this must be actioned/requested by the customer (via TechSoup), may I ask if they requested this for their existing tenant?
In Partner Center, once you are a CSP for the customer tenant, you will see the non-profit eligibility on their account view.
If you do not see the eligibility, I would check the tenant ID you have versus the ID the customer has.
Get proof from the customer and send that to Microsoft on the ticket you already have open.
