Forum Discussion

sycns's avatar
sycns
Copper Contributor
Feb 25, 2026

February Incentive Payment Not Received – Unable to Create Support Ticket

Hello Team,


We have not received the incentive payment for February and would like assistance reviewing this issue.

Our organization meets the requirements under the App Innovation solution area and is eligible to receive Azure-related incentives.

However, the February payment has not been deposited.

Additionally, we are unable to create a support ticket in Partner Center

because the AI Assistant interface prevents access to the support request page.

Could you please check if there are any issues with our eligibility, payment profile, or required documentation, or help escalate this matter to the appropriate support team?

Thank you.

CSP
Indirect reseller

2 Replies

  • MartijnBreet's avatar
    MartijnBreet
    Iron Contributor
    Feb 27, 2026

    'Hello Team',

    Could you perhaps clarify a few bits?

    quote:

    "We have not received the incentive payment for February"

    First of all: it is still the month of February, so its a bit optimistic to expect payment already for the month of February... Microsoft has to pay within 45 days after the end of the earning period (see the MCI guide) so that would be at least 1st of march + 45 days = somewhere in April for any current month earnings. 

    Next: "the incentive payment": based on what? the (CSP/MCI) earnings for July - december 2026 are not fully processed yet so what payment are you missing?

    Go to https://partner.microsoft.com/dashboard/v2/earnings/earnings and select the payments tab, then see any paid/pending payments you can expect (under view payments select 'By pending' for any payments still underway)

    Good luck!

    Regards,

    Martijn

     

    ps: filter the earnings to custom date eg February, then under earnings see the levers tab. That shows what has already been processed. Spoiler alert: No MCI earnings yet (just some Hosting & EA stuff for us but no MCI yet) 

     

  • MartijnElfers's avatar
    MartijnElfers
    Bronze Contributor
    Feb 26, 2026

    This is a partner-to-partner community forum. We can't check or validate anything, just thinking along. 

     

    Payment not being received could be due to not being enrolled in MCI, or not having an active payment and billing profile on your partner account. Or of course not being eligible, though you mention you are. 

    Additionally, you should be able to submit tickets. Yes the AI assistant first requires you to ask a question to them, but after that you can still submit a ticket. Or just ask the AI assistant why incentive payment is not yet send.