Forum Discussion
Retiring CSP SKUs
Hello, I was checking SKUs that are retiring from Oct’23 and noticed the old Dynamics SKUs in the list.
Will it be an automatic transition to NCE during renewal even if the customer doesn’t decide to move to NCE? In cases where the customer has a Dynamics 365 Plan, is there a default path? How would it work?
Also, I do not see these SKUs in the SKU retiring list.
- Dynamics 365 Customer Engagement Plan Tier 1 (1-99 users)
- Dynamics 365 Customer Engagement Plan Enterprise Edition Tier 1 (1-99 users)
Does it mean there is no action required for these SKUs?
Regarding deprecated SKUs (not) migrating towards NCE, the CSP Offer Retirement guide from your source states what will happen: These subscriptions will expire, and if you as a partner don't purchase replacement SKUs in NCE, the service will be discontinued. There will be no auto migrate to NCE for deprecated SKUs.
At least, that's what the documentation says to me.
If subscriptions still show auto-renewal on, I expect that Microsoft just still needs to change that in Partner Center. As the enforcement to NCE only starts in January, so at the moment deprecated SKUs still auto-renew. Only after 1st of January will we see the expire date.
Regarding the D365 Plan SKUs to D365 Base+Attach SKUs, there's no default upgrade path. The D365 partner of the customer should know which modules the customer uses and should purchase the required Base and Attach modules where applicable.
D365 Plan was a bundle package of both CE and UO modules, so it might be that the customer needs Sales, Customer Service, Field Service, PSA (replaced by PO), Finance, SCM and/or Retail (replaced by Commerce).
10 Replies
Regarding the "Moving to new commerce from a retired offer" info-the sentence 'ensure users are appropriately assigned' does these mean users must be reassigned in Admin Center from the Legacy SKU to the NCE SKU?
We are managing a CSP‑managed tenant that uses Dynamics 365 embedded licenses (for example, Dynamics 365 Sales Enterprise embedded, Dynamics 365 Customer Service embedded, or other service‑provisioned Dynamics entitlements).
In this tenant:- Legacy CSP subscriptions exist for the Dynamics 365 embedded licenses
- Equivalent NCE subscriptions are ordered (or will be ordered) with equal or greater capacity
- Migration tooling is not available for these embedded Dynamics SKUs
- In Microsoft 365 Admin Center, these licenses:
- Are not user‑assignable
- Do not show a Legacy vs NCE distinction
Based on Microsoft Partner Center and NCE documentation, it appears that Dynamics 365 embedded licenses are service‑provisioned, and that entitlement is governed by the subscription lifecycle, not by user‑level license assignment.
We are trying to confirm the following for Dynamics 365 embedded licenses:- No reassignment in Microsoft 365 Admin Center is required when transitioning from Legacy CSP to NCE, as long as sufficient NCE capacity exists.
- Entitlement will automatically continue or transition at legacy expiration or renewal based on the subscription lifecycle.
- Partner Center (and CSP billing systems) are the authoritative source for Legacy vs NCE status, rather than the customer Admin Center UI.
Is there is an official Microsoft document that explicitly confirms this behavior for embedded licenses? Microsoft Support has unfortunately not been helpful in this process.
Hi MLollen
There is a lot of information & resources circulating, therefore, in order to best assist, would you mind providing the link or document that you're referencing regarding SKUs that are retiring from Oct’23 please?
Ex. are you referring to an announcement in Partner Center or on the current Licensing Deck?
What is the source of the retiring CSP SKUs?
Regards,
Microsoft CSP Licensing Concierge
- Team, am referring to the September CSP update (Your Dynamics 365's Cloud Migration Promo (CMP) subscription expiration). There is an excel file with all the retiring SKUs from 1st Oct'23.
https://learn.microsoft.com/en-gb/partner-center/announcements/2023-september#your-dynamics-365s-cloud-migration-promo-cmp-subscription-expirationWill it be an automatic transition to NCE during renewal even if the customer doesn’t decide to move to NCE?
As outlined in the July 2023 Partner Center announcements, starting in January 2024, Microsoft will begin automatic migration of all renewing commercial and public sector customers to new commerce.
In cases where the customer has a Dynamics 365 Plan, is there a default path? How would it work?
If I understand correctly, this was previously on the following post - CSP | Legacy Migration SKU to NCE - Microsoft Community Hub
Also, I do not see these SKUs in the SKU retiring list.
- Dynamics 365 Customer Engagement Plan Tier 1 (1-99 users)
- Dynamics 365 Customer Engagement Plan Enterprise Edition Tier 1 (1-99 users)
Does it mean there is no action required for these SKUs?
Please review the following -Deprecation: Dynamics 365 for Customer Engagement - Dynamics 365 Customer Insights | Microsoft Learn
If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.
Regards,Microsoft CSP Licensing Concierge
