Forum Discussion
cdanner24
Microsoft
MicrosoftPartner Alert: Announcing Microsoft Dynamics 365 Contact Center
Summary
On June 4 at the Customer Contact Week event, Microsoft announced the Microsoft Dynamics 365 Contact Center, which will become generally available (GA) on July 1, 2024. Dynamics 365 Contact...
This is all very good but ...
Where is the pricing and licensing information for partners and why has this not been shared in conjunction with the announcement?
How can we talk to customers about this great opportunity without the conversation on TCO, which is a question every customer will ask?
Suggest poor readiness by Microsoft.
Where is the pricing and licensing information for partners and why has this not been shared in conjunction with the announcement?
How can we talk to customers about this great opportunity without the conversation on TCO, which is a question every customer will ask?
Suggest poor readiness by Microsoft.
Products that are not GA/generally available are not included in the D365 Licensing Guide.
I'm sure pricing & licensing will be provided in the near future, so stay tuned and make sure that you're reviewing partner announcements as well.
Microsoft stated that this product will be available in July 2024. Since it's June 2024, the company is providing readiness by announcing the upcoming product.
Thanks Nick!