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carlydanner24
Iron Contributor
Dec 01, 2023

Microsoft Copilot for Service now in Public Preview

Release Summary

As announced last month at Ignite, Microsoft Copilot for Service is available December 1 in public preview. Copilot for Service helps organizations boost agent productivity and deliver compelling service experiences by modernizing existing contact centers with generative AI. Customers can visit the new Microsoft Copilot for Service webpage to sign up for free.

 

Details

Copilot for Service synthesizes vast amounts of data already available from an organization’s trusted knowledge sources to provide relevant, timely guidance to agents in their flow of work. Without costly development time or rip and replace efforts, organizations can simply point to their data—such as public websites, SharePoint, knowledgebase articles, and offline files—and in a few minutes unlock generative AI-powered conversations across all of their data with out-of-the-box integrations for Salesforce, ServiceNow, and Zendesk. Agents can simply ask Copilot questions in natural language to receive relevant answers that leverage existing contact center knowledge to enhance agent productivity and customer satisfaction.

 

Customers interested in joining the public preview can visit the Copilot for Service webpage to sign up for free. Access to a US-based environment is required to participate (learn more). Additionally, while Copilot for Microsoft 365 is included in Copilot for Service, Copilot for Microsoft 365 capabilities may not be available during preview.

 

Copilot for Service general availability is targeted for the first quarter of 2024. Pricing will be $50 per user/month.

 

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