Forum Discussion
Solved
F&O licencing
I have a situation where a customer we have taken over the support of their D365 F&O. The customer wants to place new additional licences - 5 x base Finance licences (they already have 30, so have the minimum QTY). As the customer has previously purchased 3 year commit licences for the existing 30, it appears we (the new D365 Support partner) are unable to place the 5x additional Finance liceneces order as it doesn't meet the minimum of 20 on the portal.
How can this be resolved ?
LicensingConcierge1 Thank you, simply adding context as per my understanding of OPs question.
From experience it looks like the minimum is applied per Partner to customer tenant, rather than total within the customer tenant or per subscription of D365. One customer has 20 x triennial, 1 x monthly and 10 x annual of the same license type with a minimum seat requirement which seems to satisfy the system.
I wonder whether the ability to transfer a seat-type subscription between Partners will happen in future, like transferring CSP Azure Plans, as this would be extremely welcome! 🙂
9 Replies
Hi RHUK1
In NCE, you are able to add licenses at any time, & the NCE Handbook confirms this:
You should be able to add the (5) licenses to the existing subscription without creating a new subscription, which will require a minimum of (20) licenses.
See the NCE Handbook for details and an example.
If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.
Regards,Microsoft CSP Licensing Concierge
LicensingConcierge1 Yes, the license count can be increased on the existing 3 year NCE subscription, however that does not appear to be the question.
Partner A has provisioned the minimum seats required of the license type on one subscription (Triennial/Monthly), Partner A also has the ability to purchase 1 x seat of a different commitment of the license type (Monthly/Monthly) but Partner B cannot purchase 5 x seats of the license type as they have not met the minimum, regardless of whether or not the customer has met this. I suspect this is by design, as there is no connection between the two subscriptions/partners, is this correct?
priscilla_c - You're understanding from my original post is exactly the scenario. Thank you.
Partner B (myself - the currrent BP) wishes to purchase the licences on the customers behalf as we now support them.
cc - LicensingConcierge1
