Forum Discussion
F&O licencing
LicensingConcierge1 Thank you, simply adding context as per my understanding of OPs question.
From experience it looks like the minimum is applied per Partner to customer tenant, rather than total within the customer tenant or per subscription of D365. One customer has 20 x triennial, 1 x monthly and 10 x annual of the same license type with a minimum seat requirement which seems to satisfy the system.
I wonder whether the ability to transfer a seat-type subscription between Partners will happen in future, like transferring CSP Azure Plans, as this would be extremely welcome! 🙂
LicensingConcierge1 Yes, the license count can be increased on the existing 3 year NCE subscription, however that does not appear to be the question.
Partner A has provisioned the minimum seats required of the license type on one subscription (Triennial/Monthly), Partner A also has the ability to purchase 1 x seat of a different commitment of the license type (Monthly/Monthly) but Partner B cannot purchase 5 x seats of the license type as they have not met the minimum, regardless of whether or not the customer has met this. I suspect this is by design, as there is no connection between the two subscriptions/partners, is this correct?
priscilla_c - You're understanding from my original post is exactly the scenario. Thank you.
Partner B (myself - the currrent BP) wishes to purchase the licences on the customers behalf as we now support them.
cc - LicensingConcierge1
oh wow! without you including those details, I would not have been able to assume what you mean. Going forward, it would help all details were included
My understanding of the documentation in the NCE Handbook & the basic info in Product Terms is that each subscription will need to meet the minimum seat requirement.
Based on the reply from priscilla_c , are you asking if two different partners can add licenses to the same subscription?
If so, Microsoft does allow multi-partner support, such as when a customer wants to hire one partner for their expertise in Office 365, then hire a different partner who specializes in Microsoft Azure.
However, multi-partner functionality does not:
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Change any of the customer's existing subscriptions
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Transition the customer's existing subscriptions or account ownership
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Change the terms or customer's obligations for any of their existing subscriptions
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Change the partner of record for a subscription
Therefore, each subscription will need to meet the minimum seat requirement unless you're give some kind of exception, which I cannot approve or even confirm if this is allowed.
Hope this clears things up for you both
If I find more info that will help you, I'll update this post.
Otherwise, if this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.
Regards,Microsoft CSP Licensing Concierge
Regards,
Microsoft CSP Licensing Concierge
LicensingConcierge1 Thank you, simply adding context as per my understanding of OPs question.
From experience it looks like the minimum is applied per Partner to customer tenant, rather than total within the customer tenant or per subscription of D365. One customer has 20 x triennial, 1 x monthly and 10 x annual of the same license type with a minimum seat requirement which seems to satisfy the system.
I wonder whether the ability to transfer a seat-type subscription between Partners will happen in future, like transferring CSP Azure Plans, as this would be extremely welcome! 🙂
priscilla_c Keeping the original post in the fore, RHUK1 is not able to add the (5) licenses. as Partner B. Therefore, this inability either confirms the documentation in NCE, or means that a support ticket should be opened.
RHUK1 Have you considered asking the customer to remove partner A then add partner B (and change reseller relationships), then add the (5) licenses to the existing subscription? Add, change, or delete a subscription advisor partner - Microsoft 365 admin | Microsoft Learn
It sounds like you'd benefit from a 1:1 consultation (Summary section) - Microsoft AI Cloud Partner Program benefits - Technical Pre-sales and Deployment (TPD) - Partner Center | Microsoft Learn
I wonder whether the ability to transfer a seat-type subscription between Partners will happen in future, like transferring CSP Azure Plans, as this would be extremely welcome! 🙂
At this moment, there is no option to change CSP Partners mid-term.
As we know, customers can't switch existing license-based subscriptions to a different partner in the CSP program; they must wait until the end of their subscription or cancel before moving. Situations with mergers/acquisitions should be submitted as a support request.
Partner Center announcements is the best way to stay updated if this changes.
If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.
Regards,Microsoft CSP Licensing Concierge
- Please can you private message me and I'll be happy to run through the detail with you. I don't wish to name on an open forum.
- JillArmour
Community Manager
RHUK1 Just to remind you this is not a support portal, this is a place where we can share resources and partners can try to help each other with past experiences. 🙂
We are not qualified to help with your specific senerios, but hopefully you can solve them yourself by the data we can share. Thanks for being part of the community and I hope you find the information that LicensingConcierge1 has previously shared helpful!
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