Hi team,
If a customer has en E3 subscription purchased before October 1st, and then decides to make a partial upgrade to regular E5 after October 1st, is this possible? Or, will the customer need to make a partial upgrade to E5 EEA instead, and then buy Teams on the side?
Br,
Nis
MicrosoftHi NisChr975
Thank you for posting to the community!
If a customer has en E3 subscription purchased before October 1st, and then decides to make a partial upgrade to regular E5 after October 1st, is this possible?
Since you did not clarify what product you're referring to, I'm not sure if you're asking about Office 365 E3/E5 or Microsoft 365 E3/E5, but generally, if you need to upgrade, you can transition your account to a different plan. For example, you can upgrade from an Office 365 E3 plan to an Office 365 E5 plan.
Upgrade or change to a different Microsoft 365 for business plan | Microsoft Learn
Compare Microsoft 365 Enterprise Plans | Microsoft 365 (scroll to download the full enterprise plans comparison table)
If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.
Regards,
Microsoft CSP Licensing Concierge
Microsoft
Ah, I see. Thank you for pointing out that necessary information. Please see my revised response below:
If a customer has en E3 subscription purchased before October 1st, and then decides to make a partial upgrade to regular E5 after October 1st, is this possible? I'm not sure what you mean by "partial upgrade", but I can confirm that O365 E5 & M365 E5 with Teams is not available to EEA and Switzerland customers effective October 1, 2023.
If your customer continues to use E3:
Per the October announcement in Partner Center and the Licensing Blog, Existing Microsoft 365 E3/E5 and Office 365 E1/E3/E5 suites should no longer be sold to net new customers in the EEA or Switzerland. Existing customers in the EEA and Switzerland who wish to continue using the suites to which they have already subscribed can continue to use, renew, and add seats to their current plans as usual. However, your customer wants to upgrade, so they will no longer be on their current plan. Also, as stated under the "What's Changing" section, Microsoft will end the sale of net-new subscriptions to all existing Enterprise SKUs with Team (Office 365 E1/E3/E5 and Microsoft 365 E3/E5) in the EEA and Switzerland, so your customer is unable to upgrade to O365 E5 or M365 E5 with Teams.
Or, will the customer need to make a partial upgrade to E5 EEA instead, and then buy Teams on the side? Somewhat correct, but again, I'm not familiar with a "partial upgrade".
If your EEA and Switzerland customer upgrades to E5:
They can upgrade to O365 E5 or M365 E5 without Teams and purchase the new EEA-specific standalone Teams SKU for Enterprise: Microsoft Teams EEA - Compare Microsoft 365 Enterprise Plans | Microsoft 365
If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.
Regards,
Microsoft CSP Licensing Concierge
MicrosoftI've revised your tags to align w/ the product & topic and moved this post to Business Applications
since this isn't an NCE question.
Regards,
Microsoft CSP Licensing Concierge
MicrosoftThat is correct, however, we don't have a MW community, so I'm using BizApps as a "catch all" for everything not related to NCE, Partner Benefits, or the CSP Program.
Don't let that deter you from posting to the community; if I need to move the post, I'm happy to do so.
