Forum Discussion
Roger170
Jun 23, 2023Copper Contributor
Definition of Net Customer Adds in Partner Center
Hi!
We struggle with the definition of Net Customer Adds for our Solution Partner Designation.
In our SMB segment, many of our customers start with small subscriptions - only 2 or 3 users. We understand that these customers do not count as net new customers since they fall below the $250 threshold. However, during implementation users do increase significantly. Currently we're looking at implementations with up to 300 users.
Our direct CSP told us that customers must meet the 250$ hurdle already with their initial subscription in order to be counted as Net Customer Adds. I.e. if a customer subscription is initiated with 150$ and increases 12 months later to 5000$, it would never get added to the Net Customer count.
This doesn't really make any sense to me. According to the PCI documentation there is no restriction to an initial order. Hence a customer should show up as a Net customer add, once it passes the hurdle of 250$ irrespective of its initial subscription value.
Can someone please confirm, clarify or explain?
Many thanks
Roger
- MartijnBreetIron ContributorHi Roger,
I'm afraid I have to disagree with statement made by your CSP. According to the requirements for Modern work SMB as mentioned in Partnercenter to be eligible a customer tenant needs to have 11 users with relevant workloads. There is no mention of any revenue, its a usercount.
quote:
Each customer tenant having atleast 1 workload with paid seats between 11 to 300 is counted to be an eligible Tenant for SMB track.
This differs from the 'new customer' definition as found in the MCI incentives guide (page 70):
A customer tenant ID with no Modern Work billed revenue in legacy CSP or new commerce CSP, would be eligible for customer add accelerator consideration from tenant create date.
• Only Modern Work billed revenue is considered and will not be impacted by prior billed revenue on other product groups.
• Only CSP licenses are considered and will not be impacted by prior non-CSP licenses (i.e., EA or Open).
•No minimum threshold is applied to the CSP billed revenue to start earning the customer add.
so summarizing:
> to attain solution area you would need customers reach at least 11 seats in 12 months after tenant creation.
> to earn 'customer add' incentive in MCI there is no minimum.
Regards,
Martijn - LicensingConcierge1
Microsoft
Hi Roger170
In this situation, I cannot dispute what you were told, so I have to suggest that you discuss this and ask for documentation with the direct CSP that provided you with the information
.
If this (or someone else's) reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.
Regards,Microsoft CSP Licensing Concierge
- LicensingConcierge1
Microsoft
Hi Roger170
Are you asking about net customer adds? If so, this is defined as the number of eligible customers added to your customer base during the trailing 12-month period.
If this (or someone else's) reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.
Regards,Microsoft CSP Licensing Concierge
- Claudia_PillCopper ContributorHello everybody,
the question here is, does a subscription have to have a value greater than $250 at the time of the initial order to be counted as a Net Customer Add or not? I would understand it in such a way that a customer is only counted from a subscription value greater than $250, regardless of whether the subscription initially had a lower value. What is the correct way?
Thank you for your support, Claudia- TobbeJawCopper Contributor