Since the end of last week we have had three occasions where one of the session hosts randomly becomes unavailable. This happened in two separate AVD environments.Users get kicked out of their session and cannot reconnect.The user sessions are still marked as Active/Disconnected according to the Azure portal.We cannot RDP to the session host through the internal network.After we shutdown and reboot the session host, everything will work fine again. We noticed the following notable things:There are no event logs generated at all, starting 30-60 min prior to the 'crash'.Since the 28th of October Event Viewer is getting spammed by the following warning:Microsoft.RDInfra.RDAgent.Service.AgentUpdateStateImplUnexpected last recorded stateThe "Remote Desktop Services Infrastructure Agent" has been updated on the 25th of October, to version 1.0.5555.1008The "Remote Desktop Services SxS Network Stack" has been updated on the 31st of October, to version 1.0.2208.17300This is also the first day that we experienced the problem. I have yet to find anything on this problem. Is anyone else experiencing this with their AVD environments?

Yes we had this today for the first. only affecting 1 host out of 10, completely random. all using same agent version 1.0.5555.1008. We drain bad host and user can log into another one. Meta Data in East US, VMs in AUS East

We noticed the same issue on multiple tenants. Similar timeframe and same versions of RDAgent and SxS Network Stack.Did you open a ticket at MS? We noticed this in West Europe and UK West.

We have the same problem here in Belgium....

@Steven Bou-JaoudéThis is it man

tomdw Yes we have the same issue with the version 1.0.5555.1008 AVD Unavailable to connect and takes long time in the Upgrating Process latam Regions AVD

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Forum Discussion

tomdw

Brass Contributor

Nov 02, 2022

Anyone experiencing session hosts becoming unavailable at random

Since the end of last week we have had three occasions where one of the session hosts randomly becomes unavailable. This happened in two separate AVD environments.

Users get kicked out of their session and cannot reconnect.
- The user sessions are still marked as Active/Disconnected according to the Azure portal.
We cannot RDP to the session host through the internal network.

After we shutdown and reboot the session host, everything will work fine again.

We noticed the following notable things:

There are no event logs generated at all, starting 30-60 min prior to the 'crash'.
Since the 28th of October Event Viewer is getting spammed by the following warning:
1. Microsoft.RDInfra.RDAgent.Service.AgentUpdateStateImpl
  1. Unexpected last recorded state
The "Remote Desktop Services Infrastructure Agent" has been updated on the 25th of October, to version 1.0.5555.1008
The "Remote Desktop Services SxS Network Stack" has been updated on the 31st of October, to version 1.0.2208.17300
1. This is also the first day that we experienced the problem.

I have yet to find anything on this problem. Is anyone else experiencing this with their AVD environments?

92 Replies

HarmOosthoek
Copper Contributor
Jul 20, 2023
Is there already some more information about this case? I have the same issue with my AVD-environment.
- KristofH
  Brass Contributor
  Jul 21, 2023
  This issue has long been resolved so whatever issue you have I'd suggest creating a new topic. As it's probably a totally different issue.
  - HarmOosthoek
    Copper Contributor
    Jul 21, 2023
    KristofH Great! But i cannot find the solution in this topic...
AndreasJ5325
Copper Contributor
Feb 10, 2023
I think it's caused by certain redirected client hardware. I turned off USB Redirection and it's looks much better so far....
- steveturnbull1975
  Brass Contributor
  Feb 18, 2023
  AndreasJ5325 we also have this issue running Citrix in multi user Win 10 in azure. Out of 50+ session hosts running per day we get 2 or 3 isssues per week. Session host becomes unavailable in Citrix, rdp won’t work. We can still access the machine via unc path to c$ and get to services remotely. The machine isn’t completely dead but all sessions freeze on it. Event logs usually show a terminal services failure svchost. I have been working with MS on a ticket for a few weeks with logs/memory dumps. the host needs to be rebooted to bring it back to a working state. It could be down to certain we redirect as we also usually see audiobuilder service issues around the same time but that could just be because termservice is dead. The issue is completely random though intermittent we went a whole month between dec and jan with no issues and then started up again mid January. We’ve had these issues since November.
  - PioWi
    Copper Contributor
    Feb 22, 2023
    steveturnbull1975
    
    Any solution ? Agent is 1.0.6028.2200 and same problem, halo ?
dmvinay85
Copper Contributor
Jan 23, 2023
tomdw We have the same problem on AVD agent: v1.0.5739.9800 that started today.
We are running everything in the North Europe region. We have submitted a ticket with MS.
- PaulStirling
  Iron Contributor
  Jan 23, 2023
  Hi Dmvinay85, We had similar issue yesterday, but I'm not sure same problem on this post as we had that previously and seems different.
  
  Please see this post: https://techcommunity.microsoft.com/t5/azure-virtual-desktop/some-session-hosts-became-unavailable-this-morning/m-p/3722261
  
  I also logged a ticket. Today so far so good, but really need to get a handle on the issue.
mariolener
Copper Contributor
Dec 15, 2022
Hi, same problem today again. 2 out of 5 Session Hosts went unvailable. I have already created a MS Ticket a month ago, on the first time of the issue. Microsoft said this is not a global problem. This should be the solution they said:

- Remove the session host from the host pool
- Generate a new registration key for the VM
- Reinstall the agent and boot loader
- Restart Session Hosts

I have done all this steps one month ago. But now same problem...

Anyone got a other idea?

Greets Mario
- Shawn635
  Copper Contributor
  Dec 15, 2022
  mariolener , I am also seeing this event in my logs. I had to restart our VDI instance for a user who was seeing issues, but at the expense of the others who weren't (it's a shared instance). We're using Sophos endpoint instead of Defender, though I'm sure some of the process is still present, even if AV duty has been handed off.
  - PaulStirling
    Iron Contributor
    Dec 15, 2022
    We have not seen this issue arise again yet (AVD in Aus East, Meta data in East US)
    
    note: our SH agent versions is now listed as: 1.0.5739.9800, as normal there in nothing in the whats new KB about it so no idea if this has any fixes/includes new issue What's new in the Azure Virtual Desktop Agent? - Azure | Microsoft Learn
    
    Agent appears to have been updated sometime this week.
PaulStirling
Iron Contributor
Nov 16, 2022
hi guys, glad to see the end of these issues. Just a note that we have had this agent version since Monday morning: 1.0.5555.1010. In the connection logs for a user it has a little more detail, calling it "SessionHostAgentVersion 1.0.5555.1010_hotfixProdR1" which I find interesting.

Not sure if anyone else has this version. Either way it seems stable.
Nothing in the KB about it, but that seems normal to be out of date.
https://learn.microsoft.com/en-us/azure/virtual-desktop/whats-new-agent
- KristofH
  Brass Contributor
  Nov 17, 2022
  Hi Paul, how strange... This is the one we are seeing through the AVD deep insights workbook, we don't see that suffix in the AVD session hosts overview: 1.0.5555.1008_hotfixProdR1
  - PaulStirling
    Iron Contributor
    Nov 17, 2022
    KristofH Yes I witnessed it being installed on Monday morning.
    We are in Aus East and have no scheduled updated configured.
fev17
Copper Contributor
Nov 16, 2022
However, the eventlog continues to be flooded with warnings about:
Microsoft.RDInfra.RDAgent.Service.AgentUpdateStateImpl
Unexpected last recorded state

Is this the same for you guys?
- KristofH
  Brass Contributor
  Nov 16, 2022
  I don't see that warning anymore on our session hosts. (Others yes, but not that one)
  - KristofH
    Brass Contributor
    Nov 16, 2022
    Correction! We still see that error when the RDAgent version is 1.0.5555.1008, we don't see it on the downgraded versions. I will report this to Microsoft in our ticket also.
tomdw
Brass Contributor
Nov 11, 2022
I have gotten a hopeful response from Microsoft.

They believe it's been caused by Windows Defender. There has now been an update released that is available to download through Windows Update.

(version 4.18.2210.6)
- KristofH
  Brass Contributor
  Nov 14, 2022
  Indeed, had the same feedback. All our AVD hosts are updated, let's see how the day goes.
  - ITCE_Steven
    Brass Contributor
    Nov 14, 2022
    i checked some hosts. here as well updated to 4.18.2210.6. Fingers crossed.
MintCloudInfra
Copper Contributor
Nov 09, 2022
tomdw
We are running 1.0.5555.1008 on all our AVDs, most are located in UK South and so far no issues.
- ITCE_Bert
  Brass Contributor
  Nov 09, 2022
  We also received first reply from Microsoft through our Distri.
  Multiple cases running. We are providing tenant details etc.
  @Everyone, please refer to this thread when communicating with distri or microsoft.
  We also took different approach from now on, we update to "Known / Microsoft documented" versions.
  RDAgent: 1.0.5555.1008
  Bootloader: 1.0.3.0
  Geneva Agent: 45.3.1
  SxSStack: 1.0.2208.17300
  After that we remove and rejoin host to pool.
  Now running some like this for about 3 hours straight, with decent workload (users connected).
  We have our fingers crossed, but this is not how we like to work.
  - ITCE_Bert
    Brass Contributor
    Nov 09, 2022
    I would also like to launch a request here, because we are thinking further then our tenants or what we can reach or see in Azure.
    Can you guyes check what broker-urls your sessionhosts use?
    We use West-Europe region and our broker url is always:
    https://rdbroker-g-eu-r1.wvd.microsoft.com
    (Viewable on session host in registry Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\RDInfraAgent)
    Tnx
KristofH
Brass Contributor
Nov 08, 2022
That manual downgrade is fine for a couple of hosts but not at scale, terrible! Latest news on our ticket: .. because we have cases right now with these symptoms.

So hopefully a fix sometime soon.
PaulStirling
Iron Contributor
Nov 07, 2022
tomdw Any updates to this from anyone? to be honest I have not seen a repeat since friday (it is now Tues afternoon here in NZ).

Agents still on 1.0.5555.1008 but our 10 session hosts have been rock solid over 4 days ** TOUCH WOOD **
- ITCE_Bert
  Brass Contributor
  Nov 08, 2022
  We still had repeats over the weekend and yesterday (7/11)
  We have been reverting RD Agents to version 1.0.4739.1000 because they remain stable and we disabled the scheduled agent updates in the host pool settings.
  This docs page was updated today:
  https://learn.microsoft.com/en-us/azure/virtual-desktop/whats-new-agent
  They now talk about v 1.0.5555.1008, but no word about v 1.0.5555.1200
  ...
  We go for our fix for now.
  - PaulStirling
    Iron Contributor
    Nov 08, 2022
    Thanks mate, good info. perhaps we have just been lucky but a ticking timebomb.
    
    can you please advise the high level method of how you force the older agent?

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Since the end of last week we have had three occasions where one of the session hosts randomly becomes unavailable. This happened in two separate AVD environments.

Users get kicked out of their session and cannot reconnect.
- The user sessions are still marked as Active/Disconnected according to the Azure portal.
We cannot RDP to the session host through the internal network.

After we shutdown and reboot the session host, everything will work fine again.

We noticed the following notable things:

There are no event logs generated at all, starting 30-60 min prior to the 'crash'.
Since the 28th of October Event Viewer is getting spammed by the following warning:
1. Microsoft.RDInfra.RDAgent.Service.AgentUpdateStateImpl
  1. Unexpected last recorded state
The \"Remote Desktop Services Infrastructure Agent\" has been updated on the 25th of October, to version 1.0.5555.1008
The \"Remote Desktop Services SxS Network Stack\" has been updated on the 31st of October, to version 1.0.2208.17300
1. This is also the first day that we experienced the problem.

I have yet to find anything on this problem. Is anyone else experiencing this with their AVD environments?

","body@stringLength":"1368","rawBody":"

Since the end of last week we have had three occasions where one of the session hosts randomly becomes unavailable. This happened in two separate AVD environments.

Users get kicked out of their session and cannot reconnect.
- The user sessions are still marked as Active/Disconnected according to the Azure portal.
We cannot RDP to the session host through the internal network.

After we shutdown and reboot the session host, everything will work fine again.

We noticed the following notable things:

There are no event logs generated at all, starting 30-60 min prior to the 'crash'.
Since the 28th of October Event Viewer is getting spammed by the following warning:
1. Microsoft.RDInfra.RDAgent.Service.AgentUpdateStateImpl
  1. Unexpected last recorded state
The \"Remote Desktop Services Infrastructure Agent\" has been updated on the 25th of October, to version 1.0.5555.1008
The \"Remote Desktop Services SxS Network Stack\" has been updated on the 31st of October, to version 1.0.2208.17300
1. This is also the first day that we experienced the problem.

I have yet to find anything on this problem. Is anyone else experiencing this with their AVD environments?

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Anyone experiencing session hosts becoming unavailable at random","moderationData":{"__ref":"ModerationData:moderation_data:3879787"},"body":"Is there already some more information about this case? I have the same issue with my AVD-environment.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"102","kudosSumWeight":0,"postTime":"2023-07-20T07:26:55.593-07:00","lastPublishTime":"2023-07-20T07:26:55.593-07:00","metrics":{"__typename":"MessageMetrics","views":4069},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Azure/category:products-services/category:communities/community:gxcuf89792board:AzureVirtualDesktopForum/message:3668186/message:3879787","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDEzMjowfGludCwzODgwNTEyLDM4ODA1MTI","node":{"__ref":"ForumReplyMessage:message:3880512"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:3880512":{"__typename":"ModerationData","id":"moderation_data:3880512","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3880512":{"__typename":"ForumReplyMessage","uid":3880512,"id":"message:3880512","revisionNum":1,"author":{"__ref":"User:user:526732"},"readOnly":false,"repliesCount":14,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AzureVirtualDesktopForum"},"parent":{"__ref":"ForumReplyMessage:message:3879787"},"conversation":{"__ref":"Conversation:conversation:3668186"},"subject":"Re: Anyone experiencing session hosts becoming unavailable at random","moderationData":{"__ref":"ModerationData:moderation_data:3880512"},"body":"This issue has long been resolved so whatever issue you have I'd suggest creating a new topic. As it's probably a totally different issue.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"138","kudosSumWeight":0,"postTime":"2023-07-20T21:26:15.947-07:00","lastPublishTime":"2023-07-20T21:26:15.947-07:00","metrics":{"__typename":"MessageMetrics","views":4042},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Azure/category:products-services/category:communities/community:gxcuf89792board:AzureVirtualDesktopForum/message:3668186/message:3880512","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxfDEzMjowfGludCwzODgwNTY5LDM4ODA1Njk","node":{"__ref":"ForumReplyMessage:message:3880569"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:3880569":{"__typename":"ModerationData","id":"moderation_data:3880569","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3880569":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1946384"},"id":"message:3880569","revisionNum":1,"uid":3880569,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AzureVirtualDesktopForum"},"parent":{"__ref":"ForumReplyMessage:message:3880512"},"conversation":{"__ref":"Conversation:conversation:3668186"},"subject":"Re: Anyone experiencing session hosts becoming unavailable at random","moderationData":{"__ref":"ModerationData:moderation_data:3880569"},"body":"

KristofH Great! But i cannot find the solution in this topic...

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"70","kudosSumWeight":1,"repliesCount":13,"postTime":"2023-07-20T23:30:32.717-07:00","lastPublishTime":"2023-07-20T23:30:32.717-07:00","metrics":{"__typename":"MessageMetrics","views":4018},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Azure/category:products-services/category:communities/community:gxcuf89792board:AzureVirtualDesktopForum/message:3668186/message:3880569","attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:1692197":{"__typename":"User","id":"user:1692197","uid":1692197,"login":"AndreasJ5325","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-01-17T00:25:23.543-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-4.svg?time=0"},"rank":{"__ref":"Rank:rank:37"},"entityType":"USER","eventPath":"community:gxcuf89792/user:1692197"},"ModerationData:moderation_data:3739053":{"__typename":"ModerationData","id":"moderation_data:3739053","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:1351115":{"__typename":"User","id":"user:1351115","uid":1351115,"login":"steveturnbull1975","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-04-02T04:17:04.188-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-3.svg?time=0"},"rank":{"__ref":"Rank:rank:36"},"entityType":"USER","eventPath":"community:gxcuf89792/user:1351115"},"ForumReplyMessage:message:3739053":{"__typename":"ForumReplyMessage","uid":3739053,"id":"message:3739053","revisionNum":1,"author":{"__ref":"User:user:1692197"},"readOnly":false,"repliesCount":15,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AzureVirtualDesktopForum"},"parent":{"__ref":"ForumTopicMessage:message:3668186"},"conversation":{"__ref":"Conversation:conversation:3668186"},"subject":"Re: Anyone experiencing session hosts becoming unavailable at random","moderationData":{"__ref":"ModerationData:moderation_data:3739053"},"body":"I think it's caused by certain redirected client hardware. I turned off USB Redirection and it's looks much better so far....","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"125","kudosSumWeight":0,"postTime":"2023-02-10T00:39:23.839-08:00","lastPublishTime":"2023-02-10T00:39:23.839-08:00","metrics":{"__typename":"MessageMetrics","views":5901},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Azure/category:products-services/category:communities/community:gxcuf89792board:AzureVirtualDesktopForum/message:3668186/message:3739053","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDEzMjowfGludCwzNzQ2MzMwLDM3NDYzMzA","node":{"__ref":"ForumReplyMessage:message:3746330"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:3746330":{"__typename":"ModerationData","id":"moderation_data:3746330","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:1744527":{"__typename":"User","id":"user:1744527","uid":1744527,"login":"PioWi","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-02-22T00:59:21.002-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-9.svg?time=0"},"rank":{"__ref":"Rank:rank:37"},"entityType":"USER","eventPath":"community:gxcuf89792/user:1744527"},"ForumReplyMessage:message:3746330":{"__typename":"ForumReplyMessage","uid":3746330,"id":"message:3746330","revisionNum":1,"author":{"__ref":"User:user:1351115"},"readOnly":false,"repliesCount":14,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AzureVirtualDesktopForum"},"parent":{"__ref":"ForumReplyMessage:message:3739053"},"conversation":{"__ref":"Conversation:conversation:3668186"},"subject":"Re: Anyone experiencing session hosts becoming unavailable at random","moderationData":{"__ref":"ModerationData:moderation_data:3746330"},"body":"

AndreasJ5325 we also have this issue running Citrix in multi user Win 10 in azure. Out of 50+ session hosts running per day we get 2 or 3 isssues per week. Session host becomes unavailable in Citrix, rdp won’t work. We can still access the machine via unc path to c$ and get to services remotely. The machine isn’t completely dead but all sessions freeze on it. Event logs usually show a terminal services failure svchost. I have been working with MS on a ticket for a few weeks with logs/memory dumps. the host needs to be rebooted to bring it back to a working state. It could be down to certain we redirect as we also usually see audiobuilder service issues around the same time but that could just be because termservice is dead. The issue is completely random though intermittent we went a whole month between dec and jan with no issues and then started up again mid January. We’ve had these issues since November.

steveturnbull1975

Any solution ? Agent is 1.0.6028.2200 and same problem, halo ?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"102","kudosSumWeight":0,"repliesCount":13,"postTime":"2023-02-22T01:00:58.820-08:00","lastPublishTime":"2023-02-22T01:00:58.820-08:00","metrics":{"__typename":"MessageMetrics","views":5712},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Azure/category:products-services/category:communities/community:gxcuf89792board:AzureVirtualDesktopForum/message:3668186/message:3749418","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1700822":{"__typename":"User","id":"user:1700822","uid":1700822,"login":"dmvinay85","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-01-23T06:35:05.917-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-8.svg?time=0"},"rank":{"__ref":"Rank:rank:37"},"entityType":"USER","eventPath":"community:gxcuf89792/user:1700822"},"ModerationData:moderation_data:3722735":{"__typename":"ModerationData","id":"moderation_data:3722735","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Rank:rank:35":{"__typename":"Rank","id":"rank:35","position":16,"name":"Iron Contributor","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:1427282":{"__typename":"User","id":"user:1427282","uid":1427282,"login":"PaulStirling","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-06-16T23:01:08.109-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-6.svg?time=0"},"rank":{"__ref":"Rank:rank:35"},"entityType":"USER","eventPath":"community:gxcuf89792/user:1427282"},"ForumReplyMessage:message:3722735":{"__typename":"ForumReplyMessage","uid":3722735,"id":"message:3722735","revisionNum":1,"author":{"__ref":"User:user:1700822"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AzureVirtualDesktopForum"},"parent":{"__ref":"ForumTopicMessage:message:3668186"},"conversation":{"__ref":"Conversation:conversation:3668186"},"subject":"Re: Anyone experiencing session hosts becoming unavailable at random","moderationData":{"__ref":"ModerationData:moderation_data:3722735"},"body":"

tomdw We have the same problem on AVD agent: v1.0.5739.9800 that started today.

We are running everything in the North Europe region. We have submitted a ticket with MS.

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Please see this post: https://techcommunity.microsoft.com/t5/azure-virtual-desktop/some-session-hosts-became-unavailable-this-morning/m-p/3722261

I also logged a ticket. Today so far so good, but really need to get a handle on the issue.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-01-23T11:49:16.883-08:00","lastPublishTime":"2023-01-23T11:49:16.883-08:00","metrics":{"__typename":"MessageMetrics","views":6039},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Azure/category:products-services/category:communities/community:gxcuf89792board:AzureVirtualDesktopForum/message:3668186/message:3723154","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1598450":{"__typename":"User","id":"user:1598450","uid":1598450,"login":"mariolener","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-11-04T08:06:48.180-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/dS0xNTk4NDUwLTQyNjI5MWlFMzI4Mjg0QUVBOThCMDAz"},"rank":{"__ref":"Rank:rank:37"},"entityType":"USER","eventPath":"community:gxcuf89792/user:1598450"},"ModerationData:moderation_data:3697876":{"__typename":"ModerationData","id":"moderation_data:3697876","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:1654682":{"__typename":"User","id":"user:1654682","uid":1654682,"login":"Shawn635","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-12-15T10:17:44.895-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-10.svg?time=0"},"rank":{"__ref":"Rank:rank:37"},"entityType":"USER","eventPath":"community:gxcuf89792/user:1654682"},"ForumReplyMessage:message:3697876":{"__typename":"ForumReplyMessage","uid":3697876,"id":"message:3697876","revisionNum":1,"author":{"__ref":"User:user:1598450"},"readOnly":false,"repliesCount":2,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AzureVirtualDesktopForum"},"parent":{"__ref":"ForumTopicMessage:message:3668186"},"conversation":{"__ref":"Conversation:conversation:3668186"},"subject":"Re: Anyone experiencing session hosts becoming unavailable at random","moderationData":{"__ref":"ModerationData:moderation_data:3697876"},"body":"Hi, same problem today again. 2 out of 5 Session Hosts went unvailable. I have already created a MS Ticket a month ago, on the first time of the issue. Microsoft said this is not a global problem. This should be the solution they said:

- Remove the session host from the host pool
- Generate a new registration key for the VM
- Reinstall the agent and boot loader
- Restart Session Hosts

I have done all this steps one month ago. But now same problem...

Anyone got a other idea?

Greets Mario
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mariolener , I am also seeing this event in my logs. I had to restart our VDI instance for a user who was seeing issues, but at the expense of the others who weren't (it's a shared instance). We're using Sophos endpoint instead of Defender, though I'm sure some of the process is still present, even if AV duty has been handed off.

We have not seen this issue arise again yet (AVD in Aus East, Meta data in East US)

note: our SH agent versions is now listed as: 1.0.5739.9800, as normal there in nothing in the whats new KB about it so no idea if this has any fixes/includes new issue What's new in the Azure Virtual Desktop Agent? - Azure | Microsoft Learn

Agent appears to have been updated sometime this week.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-12-15T12:01:32.989-08:00","lastPublishTime":"2022-12-15T12:01:32.989-08:00","metrics":{"__typename":"MessageMetrics","views":7247},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Azure/category:products-services/category:communities/community:gxcuf89792board:AzureVirtualDesktopForum/message:3668186/message:3698366","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:3678079":{"__typename":"ModerationData","id":"moderation_data:3678079","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3678079":{"__typename":"ForumReplyMessage","uid":3678079,"id":"message:3678079","revisionNum":1,"author":{"__ref":"User:user:1427282"},"readOnly":false,"repliesCount":2,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AzureVirtualDesktopForum"},"parent":{"__ref":"ForumTopicMessage:message:3668186"},"conversation":{"__ref":"Conversation:conversation:3668186"},"subject":"Re: Anyone experiencing session hosts becoming unavailable at random","moderationData":{"__ref":"ModerationData:moderation_data:3678079"},"body":"hi guys, glad to see the end of these issues. Just a note that we have had this agent version since Monday morning: 1.0.5555.1010. In the connection logs for a user it has a little more detail, calling it \"SessionHostAgentVersion 1.0.5555.1010_hotfixProdR1\" which I find interesting.

Not sure if anyone else has this version. Either way it seems stable.
Nothing in the KB about it, but that seems normal to be out of date.
https://learn.microsoft.com/en-us/azure/virtual-desktop/whats-new-agent
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KristofH Yes I witnessed it being installed on Monday morning.

We are in Aus East and have no scheduled updated configured.

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Microsoft.RDInfra.RDAgent.Service.AgentUpdateStateImpl
Unexpected last recorded state

Is this the same for you guys?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"190","kudosSumWeight":0,"postTime":"2022-11-16T01:30:48.393-08:00","lastPublishTime":"2022-11-16T01:30:48.393-08:00","metrics":{"__typename":"MessageMetrics","views":8101},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Azure/category:products-services/category:communities/community:gxcuf89792board:AzureVirtualDesktopForum/message:3668186/message:3677391","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDEzMjowfGludCwzNjc3NDAwLDM2Nzc0MDA","node":{"__ref":"ForumReplyMessage:message:3677400"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:3677400":{"__typename":"ModerationData","id":"moderation_data:3677400","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3677400":{"__typename":"ForumReplyMessage","uid":3677400,"id":"message:3677400","revisionNum":1,"author":{"__ref":"User:user:526732"},"readOnly":false,"repliesCount":4,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AzureVirtualDesktopForum"},"parent":{"__ref":"ForumReplyMessage:message:3677391"},"conversation":{"__ref":"Conversation:conversation:3668186"},"subject":"Re: Anyone experiencing session hosts becoming unavailable at random","moderationData":{"__ref":"ModerationData:moderation_data:3677400"},"body":"I don't see that warning anymore on our session hosts. (Others yes, but not that one)","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"85","kudosSumWeight":0,"postTime":"2022-11-16T01:43:15.658-08:00","lastPublishTime":"2022-11-16T01:43:15.658-08:00","metrics":{"__typename":"MessageMetrics","views":8092},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Azure/category:products-services/category:communities/community:gxcuf89792board:AzureVirtualDesktopForum/message:3668186/message:3677400","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxfDEzMjowfGludCwzNjc3NDEyLDM2Nzc0MTI","node":{"__ref":"ForumReplyMessage:message:3677412"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:3677412":{"__typename":"ModerationData","id":"moderation_data:3677412","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3677412":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:526732"},"id":"message:3677412","revisionNum":1,"uid":3677412,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AzureVirtualDesktopForum"},"parent":{"__ref":"ForumReplyMessage:message:3677400"},"conversation":{"__ref":"Conversation:conversation:3668186"},"subject":"Re: Anyone experiencing session hosts becoming unavailable at random","moderationData":{"__ref":"ModerationData:moderation_data:3677412"},"body":"Correction! We still see that error when the RDAgent version is 1.0.5555.1008, we don't see it on the downgraded versions. I will report this to Microsoft in our ticket also.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"174","kudosSumWeight":0,"repliesCount":3,"postTime":"2022-11-16T01:55:53.144-08:00","lastPublishTime":"2022-11-16T01:55:53.144-08:00","metrics":{"__typename":"MessageMetrics","views":8079},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Azure/category:products-services/category:communities/community:gxcuf89792board:AzureVirtualDesktopForum/message:3668186/message:3677412","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:3674437":{"__typename":"ModerationData","id":"moderation_data:3674437","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3674437":{"__typename":"ForumReplyMessage","uid":3674437,"id":"message:3674437","revisionNum":1,"author":{"__ref":"User:user:378298"},"readOnly":false,"repliesCount":4,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AzureVirtualDesktopForum"},"parent":{"__ref":"ForumTopicMessage:message:3668186"},"conversation":{"__ref":"Conversation:conversation:3668186"},"subject":"Re: Anyone experiencing session hosts becoming unavailable at random","moderationData":{"__ref":"ModerationData:moderation_data:3674437"},"body":"I have gotten a hopeful response from Microsoft.

They believe it's been caused by Windows Defender. There has now been an update released that is available to download through Windows Update.

(version 4.18.2210.6)","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":2,"postTime":"2022-11-11T05:43:33.859-08:00","lastPublishTime":"2022-11-11T05:43:33.859-08:00","metrics":{"__typename":"MessageMetrics","views":8380},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Azure/category:products-services/category:communities/community:gxcuf89792board:AzureVirtualDesktopForum/message:3668186/message:3674437","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDEzMjowfGludCwzNjc1NTY2LDM2NzU1NjY","node":{"__ref":"ForumReplyMessage:message:3675566"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:3675566":{"__typename":"ModerationData","id":"moderation_data:3675566","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:1513097":{"__typename":"User","id":"user:1513097","uid":1513097,"login":"ITCE_Steven","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-09-08T05:35:16.731-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/dS0xNTEzMDk3LTQwMjQ2NWlFOTM0OUI0MTA5M0NFMEVG"},"rank":{"__ref":"Rank:rank:36"},"entityType":"USER","eventPath":"community:gxcuf89792/user:1513097"},"ForumReplyMessage:message:3675566":{"__typename":"ForumReplyMessage","uid":3675566,"id":"message:3675566","revisionNum":1,"author":{"__ref":"User:user:526732"},"readOnly":false,"repliesCount":3,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AzureVirtualDesktopForum"},"parent":{"__ref":"ForumReplyMessage:message:3674437"},"conversation":{"__ref":"Conversation:conversation:3668186"},"subject":"Re: Anyone experiencing session hosts becoming unavailable at random","moderationData":{"__ref":"ModerationData:moderation_data:3675566"},"body":"Indeed, had the same feedback. All our AVD hosts are updated, let's see how the day goes.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"89","kudosSumWeight":1,"postTime":"2022-11-13T23:14:11.403-08:00","lastPublishTime":"2022-11-13T23:14:11.403-08:00","metrics":{"__typename":"MessageMetrics","views":8306},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Azure/category:products-services/category:communities/community:gxcuf89792board:AzureVirtualDesktopForum/message:3668186/message:3675566","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxfDEzMjowfGludCwzNjc1NTY3LDM2NzU1Njc","node":{"__ref":"ForumReplyMessage:message:3675567"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:3675567":{"__typename":"ModerationData","id":"moderation_data:3675567","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3675567":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1513097"},"id":"message:3675567","revisionNum":1,"uid":3675567,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AzureVirtualDesktopForum"},"parent":{"__ref":"ForumReplyMessage:message:3675566"},"conversation":{"__ref":"Conversation:conversation:3668186"},"subject":"Re: Anyone experiencing session hosts becoming unavailable at random","moderationData":{"__ref":"ModerationData:moderation_data:3675567"},"body":"i checked some hosts. here as well updated to 4.18.2210.6. Fingers crossed.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"75","kudosSumWeight":2,"repliesCount":2,"postTime":"2022-11-13T23:18:30.250-08:00","lastPublishTime":"2022-11-13T23:18:30.250-08:00","metrics":{"__typename":"MessageMetrics","views":8298},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Azure/category:products-services/category:communities/community:gxcuf89792board:AzureVirtualDesktopForum/message:3668186/message:3675567","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1604956":{"__typename":"User","id":"user:1604956","uid":1604956,"login":"MintCloudInfra","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-11-09T04:00:48.415-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/dS0xNjA0OTU2LTQ0NDQ5NGk1Nzg5NkFCNzEzOEREM0ZB"},"rank":{"__ref":"Rank:rank:37"},"entityType":"USER","eventPath":"community:gxcuf89792/user:1604956"},"ModerationData:moderation_data:3672432":{"__typename":"ModerationData","id":"moderation_data:3672432","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:1513073":{"__typename":"User","id":"user:1513073","uid":1513073,"login":"ITCE_Bert","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-09-08T05:21:21.759-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/dS0xNTEzMDczLTQxNzMwMGkwQjlCRTMyRTk5QjFGNTdG"},"rank":{"__ref":"Rank:rank:36"},"entityType":"USER","eventPath":"community:gxcuf89792/user:1513073"},"ForumReplyMessage:message:3672432":{"__typename":"ForumReplyMessage","uid":3672432,"id":"message:3672432","revisionNum":1,"author":{"__ref":"User:user:1604956"},"readOnly":false,"repliesCount":4,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AzureVirtualDesktopForum"},"parent":{"__ref":"ForumTopicMessage:message:3668186"},"conversation":{"__ref":"Conversation:conversation:3668186"},"subject":"Re: Anyone experiencing session hosts becoming unavailable at random","moderationData":{"__ref":"ModerationData:moderation_data:3672432"},"body":"

tomdw

We are running 1.0.5555.1008 on all our AVDs, most are located in UK South and so far no issues.

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Multiple cases running. We are providing tenant details etc.
@Everyone, please refer to this thread when communicating with distri or microsoft.
We also took different approach from now on, we update to \"Known / Microsoft documented\" versions.
RDAgent: 1.0.5555.1008
Bootloader: 1.0.3.0
Geneva Agent: 45.3.1
SxSStack: 1.0.2208.17300
After that we remove and rejoin host to pool.
Now running some like this for about 3 hours straight, with decent workload (users connected).
We have our fingers crossed, but this is not how we like to work.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2022-11-09T04:07:11.425-08:00","lastPublishTime":"2022-11-09T04:07:11.425-08:00","metrics":{"__typename":"MessageMetrics","views":8408},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Azure/category:products-services/category:communities/community:gxcuf89792board:AzureVirtualDesktopForum/message:3668186/message:3672440","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxfDEzMjowfGludCwzNjcyNDYxLDM2NzI0NjE","node":{"__ref":"ForumReplyMessage:message:3672461"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:3672461":{"__typename":"ModerationData","id":"moderation_data:3672461","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3672461":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1513073"},"id":"message:3672461","revisionNum":1,"uid":3672461,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AzureVirtualDesktopForum"},"parent":{"__ref":"ForumReplyMessage:message:3672440"},"conversation":{"__ref":"Conversation:conversation:3668186"},"subject":"Re: Anyone experiencing session hosts becoming unavailable at random","moderationData":{"__ref":"ModerationData:moderation_data:3672461"},"body":"I would also like to launch a request here, because we are thinking further then our tenants or what we can reach or see in Azure.
Can you guyes check what broker-urls your sessionhosts use?
We use West-Europe region and our broker url is always:
https://rdbroker-g-eu-r1.wvd.microsoft.com
(Viewable on session host in registry Computer\\HKEY_LOCAL_MACHINE\\SOFTWARE\\Microsoft\\RDInfraAgent)
Tnx
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So hopefully a fix sometime soon.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"199","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-11-07T21:25:39.943-08:00","lastPublishTime":"2022-11-07T21:25:39.943-08:00","metrics":{"__typename":"MessageMetrics","views":8668},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Azure/category:products-services/category:communities/community:gxcuf89792board:AzureVirtualDesktopForum/message:3668186/message:3671424","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:3671325":{"__typename":"ModerationData","id":"moderation_data:3671325","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3671325":{"__typename":"ForumReplyMessage","uid":3671325,"id":"message:3671325","revisionNum":2,"author":{"__ref":"User:user:1427282"},"readOnly":false,"repliesCount":12,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AzureVirtualDesktopForum"},"parent":{"__ref":"ForumTopicMessage:message:3668186"},"conversation":{"__ref":"Conversation:conversation:3668186"},"subject":"Re: Anyone experiencing session hosts becoming unavailable at random","moderationData":{"__ref":"ModerationData:moderation_data:3671325"},"body":"

tomdw Any updates to this from anyone? to be honest I have not seen a repeat since friday (it is now Tues afternoon here in NZ).

Agents still on 1.0.5555.1008 but our 10 session hosts have been rock solid over 4 days ** TOUCH WOOD **

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We have been reverting RD Agents to version 1.0.4739.1000 because they remain stable and we disabled the scheduled agent updates in the host pool settings.
This docs page was updated today:
https://learn.microsoft.com/en-us/azure/virtual-desktop/whats-new-agent
They now talk about v 1.0.5555.1008, but no word about v 1.0.5555.1200
...
We go for our fix for now.
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can you please advise the high level method of how you force the older agent?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"160","kudosSumWeight":1,"repliesCount":10,"postTime":"2022-11-07T16:10:46.208-08:00","lastPublishTime":"2022-11-07T16:10:46.208-08:00","metrics":{"__typename":"MessageMetrics","views":11832},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Azure/category:products-services/category:communities/community:gxcuf89792board:AzureVirtualDesktopForum/message:3668186/message:3671336","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1737115705000":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarDropdownToggle-1737115705000","value":{"ariaLabelClosed":"Press the down arrow to open the menu"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/QueryHandler-1737115705000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/QueryHandler-1737115705000","value":{"title":"Query Handler"},"localOverride":false},"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1737115705000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/EscalatedMessageBanner-1737115705000","value":{"escalationMessage":"Escalated to Salesforce by {username} on {date}","viewDetails":"View Details","modalTitle":"Case Details","escalatedBy":"Escalated by: ","escalatedOn":"Escalated on: ","caseNumber":"Case Number: ","status":"Status: ","lastUpdateDate":"Last Update: ","automaticEscalation":"automatic escalation","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-components/users/UserLink-1737115705000":{"__typename":"CachedAsset","id":"text:en_US-components/users/UserLink-1737115705000","value":{"authorName":"View Profile: {author}","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserRank-1737115705000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserRank-1737115705000","value":{"rankName":"{rankName}","userRank":"Author rank {rankName}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageTime-1737115705000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageTime-1737115705000","value":{"postTime":"Published: {time}","lastPublishTime":"Last Update: {time}","conversation.lastPostingActivityTime":"Last posting activity time: {time}","conversation.lastPostTime":"Last post time: {time}","moderationData.rejectTime":"Rejected time: {time}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolvedBadge-1737115705000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolvedBadge-1737115705000","value":{"solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSubject-1737115705000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSubject-1737115705000","value":{"noSubject":"(no subject)"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBody-1737115705000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBody-1737115705000","value":{"showMessageBody":"Show More","mentionsErrorTitle":"{mentionsType, select, board {Board} user {User} message {Message} other {}} No Longer Available","mentionsErrorMessage":"The {mentionsType} you are trying to view has been removed from the community.","videoProcessing":"Video is being processed. 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