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tomdw's avatar
tomdw
Brass Contributor
Nov 02, 2022

Anyone experiencing session hosts becoming unavailable at random

Since the end of last week we have had three occasions where one of the session hosts randomly becomes unavailable. This happened in two separate AVD environments. Users get kicked out of their ses...
ITCE_Bert's avatar
ITCE_Bert
Brass Contributor
Nov 09, 2022
We also received first reply from Microsoft through our Distri.
Multiple cases running. We are providing tenant details etc.
@Everyone, please refer to this thread when communicating with distri or microsoft.
We also took different approach from now on, we update to "Known / Microsoft documented" versions.
RDAgent: 1.0.5555.1008
Bootloader: 1.0.3.0
Geneva Agent: 45.3.1
SxSStack: 1.0.2208.17300
After that we remove and rejoin host to pool.
Now running some like this for about 3 hours straight, with decent workload (users connected).
We have our fingers crossed, but this is not how we like to work.
ITCE_Bert's avatar
ITCE_Bert
Brass Contributor
Nov 09, 2022
I would also like to launch a request here, because we are thinking further then our tenants or what we can reach or see in Azure.
Can you guyes check what broker-urls your sessionhosts use?
We use West-Europe region and our broker url is always:
https://rdbroker-g-eu-r1.wvd.microsoft.com
(Viewable on session host in registry Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\RDInfraAgent)
Tnx

Resources

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Contributor","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:378298":{"__typename":"User","id":"user:378298","uid":378298,"login":"tomdw","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-4.svg?time=0"},"rank":{"__ref":"Rank:rank:36"},"email":"","messagesCount":27,"biography":null,"topicsCount":9,"kudosReceivedCount":16,"kudosGivenCount":13,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-07-18T05:28:51.127-07:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ForumTopicMessage:message:3668186":{"__typename":"ForumTopicMessage","uid":3668186,"subject":"Anyone experiencing session hosts becoming unavailable at random","id":"message:3668186","revisionNum":2,"repliesCount":92,"author":{"__ref":"User:user:378298"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AzureVirtualDesktopForum"},"conversation":{"__ref":"Conversation:conversation:3668186"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:3668186"},"body@stripHtml({\"truncateLength\":200})":" Since the end of last week we have had three occasions where one of the session hosts randomly becomes unavailable. This happened in two separate AVD environments. Users get kicked out of their ses...","body@stringLength":"1368","rawBody":"

Since the end of last week we have had three occasions where one of the session hosts randomly becomes unavailable. This happened in two separate AVD environments.

After we shutdown and reboot the session host, everything will work fine again.

 

We noticed the following notable things:

  1. There are no event logs generated at all, starting 30-60 min prior to the 'crash'.
  2. Since the 28th of October Event Viewer is getting spammed by the following warning:
    1. Microsoft.RDInfra.RDAgent.Service.AgentUpdateStateImpl
      1. Unexpected last recorded state
  3. The \"Remote Desktop Services Infrastructure Agent\" has been updated on the 25th of October, to version 1.0.5555.1008
  4. The \"Remote Desktop Services SxS Network Stack\" has been updated on the 31st of October, to version 1.0.2208.17300
    1. This is also the first day that we experienced the problem.

 

I have yet to find anything on this problem. Is anyone else experiencing this with their AVD environments?

","kudosSumWeight":5,"postTime":"2022-11-02T08:32:05.801-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:3668186_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":38360},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Since the end of last week we have had three occasions where one of the session hosts randomly becomes unavailable. This happened in two separate AVD environments.

After we shutdown and reboot the session host, everything will work fine again.

 

We noticed the following notable things:

  1. There are no event logs generated at all, starting 30-60 min prior to the 'crash'.
  2. Since the 28th of October Event Viewer is getting spammed by the following warning:
    1. Microsoft.RDInfra.RDAgent.Service.AgentUpdateStateImpl
      1. Unexpected last recorded state
  3. The \"Remote Desktop Services Infrastructure Agent\" has been updated on the 25th of October, to version 1.0.5555.1008
  4. The \"Remote Desktop Services SxS Network Stack\" has been updated on the 31st of October, to version 1.0.2208.17300
    1. This is also the first day that we experienced the problem.

 

I have yet to find anything on this problem. Is anyone else experiencing this with their AVD environments?

"},"Conversation:conversation:3668186":{"__typename":"Conversation","id":"conversation:3668186","solved":false,"topic":{"__ref":"ForumTopicMessage:message:3668186"},"lastPostingActivityTime":"2024-05-08T01:27:59.953-07:00","lastPostTime":"2024-05-08T01:27:59.953-07:00","unreadReplyCount":92,"isSubscribed":false},"ModerationData:moderation_data:3668186":{"__typename":"ModerationData","id":"moderation_data:3668186","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:3668186_2":{"__typename":"Revision","id":"revision:3668186_2","lastEditTime":"2022-11-03T01:08:21.839-07:00"},"ForumReplyMessage:message:3672461":{"__typename":"ForumReplyMessage","id":"message:3672461","conversation":{"__ref":"Conversation:conversation:3668186"},"author":{"__ref":"User:user:1513073"},"revisionNum":1,"uid":3672461,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AzureVirtualDesktopForum"},"subject":"Re: Anyone experiencing session hosts becoming unavailable at random","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:3672461"},"parent":{"__ref":"ForumReplyMessage:message:3672440"},"body":"I would also like to launch a request here, because we are thinking further then our tenants or what we can reach or see in Azure.
Can you guyes check what broker-urls your sessionhosts use?
We use West-Europe region and our broker url is always:
https://rdbroker-g-eu-r1.wvd.microsoft.com
(Viewable on session host in registry Computer\\HKEY_LOCAL_MACHINE\\SOFTWARE\\Microsoft\\RDInfraAgent)
Tnx
","body@stringLength":"522","rawBody":"I would also like to launch a request here, because we are thinking further then our tenants or what we can reach or see in Azure.
Can you guyes check what broker-urls your sessionhosts use?
We use West-Europe region and our broker url is always:
https://rdbroker-g-eu-r1.wvd.microsoft.com
(Viewable on session host in registry Computer\\HKEY_LOCAL_MACHINE\\SOFTWARE\\Microsoft\\RDInfraAgent)
Tnx
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tomdw 

We are running 1.0.5555.1008 on all our AVDs, most are located in UK South and so far no issues.

","body@stringLength":"307","rawBody":"

 

We are running 1.0.5555.1008 on all our AVDs, most are located in UK South and so far no issues.

","author":{"__ref":"User:user:1604956"},"isEscalated":null,"postTime":"2022-11-09T04:02:14.474-08:00","parent":{"__ref":"ForumTopicMessage:message:3668186"}},"ForumReplyMessage:message:3672440":{"__typename":"ForumReplyMessage","id":"message:3672440","revisionNum":1,"uid":3672440,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AzureVirtualDesktopForum"},"conversation":{"__ref":"Conversation:conversation:3668186"},"subject":"Re: Anyone experiencing session hosts becoming unavailable at random","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:3672440"},"body":"We also received first reply from Microsoft through our Distri.
Multiple cases running. We are providing tenant details etc.
@Everyone, please refer to this thread when communicating with distri or microsoft.
We also took different approach from now on, we update to \"Known / Microsoft documented\" versions.
RDAgent: 1.0.5555.1008
Bootloader: 1.0.3.0
Geneva Agent: 45.3.1
SxSStack: 1.0.2208.17300
After that we remove and rejoin host to pool.
Now running some like this for about 3 hours straight, with decent workload (users connected).
We have our fingers crossed, but this is not how we like to work.
","body@stringLength":"659","rawBody":"We also received first reply from Microsoft through our Distri.
Multiple cases running. We are providing tenant details etc.
@Everyone, please refer to this thread when communicating with distri or microsoft.
We also took different approach from now on, we update to \"Known / Microsoft documented\" versions.
RDAgent: 1.0.5555.1008
Bootloader: 1.0.3.0
Geneva Agent: 45.3.1
SxSStack: 1.0.2208.17300
After that we remove and rejoin host to pool.
Now running some like this for about 3 hours straight, with decent workload (users connected).
We have our fingers crossed, but this is not how we like to work.
","author":{"__ref":"User:user:1513073"},"isEscalated":null,"postTime":"2022-11-09T04:07:11.425-08:00","parent":{"__ref":"ForumReplyMessage:message:3672432"},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"repliesCount":3},"Revision:revision:3672461_1":{"__typename":"Revision","id":"revision:3672461_1","lastEditTime":"2022-11-09T04:32:37.321-08:00"},"QueryVariables:ReplyList:message:3672461:1":{"__typename":"QueryVariables","id":"ReplyList:message:3672461:1","value":{"id":"message:3672461","first":10,"sorts":{"postTime":{"direction":"DESC"}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"postTime":{"direction":"DESC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"ROOT_MUTATION":{"__typename":"Mutation"},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1737115705000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1737115705000","value":{"altText":"{login}'s 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Anyone experiencing session hosts becoming unavailable at random","moderationData":{"__ref":"ModerationData:moderation_data:3672475"},"body":"Don't hesitate to contact me via private message, I don't mind sharing our case nr in pvt message.

Our broker-url, same in UK West and West Europe: BrokerURI - https://rdbroker-g-eu-r1.wvd.microsoft.com/","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"repliesCount":0,"postTime":"2022-11-09T04:40:49.126-08:00","lastPublishTime":"2022-11-09T04:40:49.126-08:00","metrics":{"__typename":"MessageMetrics","views":8258},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Azure/category:products-services/category:communities/community:gxcuf89792board:AzureVirtualDesktopForum/message:3668186/message:3672475","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1555212":{"__typename":"User","id":"user:1555212","uid":1555212,"login":"Villaran","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-10-06T21:29:57.367-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-9.svg?time=0"},"rank":{"__ref":"Rank:rank:37"},"entityType":"USER","eventPath":"community:gxcuf89792/user:1555212"},"ModerationData:moderation_data:3672472":{"__typename":"ModerationData","id":"moderation_data:3672472","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3672472":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1555212"},"id":"message:3672472","revisionNum":1,"uid":3672472,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AzureVirtualDesktopForum"},"parent":{"__ref":"ForumReplyMessage:message:3672461"},"conversation":{"__ref":"Conversation:conversation:3668186"},"subject":"Re: Anyone experiencing session hosts becoming unavailable at random","moderationData":{"__ref":"ModerationData:moderation_data:3672472"},"body":"https://rdbroker-g-gb-r0.wvd.microsoft.com

I have the AVD in UK South, but the error persist. Agent vers. 1.0.5555.1008","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"122","kudosSumWeight":2,"repliesCount":0,"postTime":"2022-11-09T04:39:57.632-08:00","lastPublishTime":"2022-11-09T04:39:57.632-08:00","metrics":{"__typename":"MessageMetrics","views":8254},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Azure/category:products-services/category:communities/community:gxcuf89792board:AzureVirtualDesktopForum/message:3668186/message:3672472","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"azurevirtualdesktopforum","messageSubject":"anyone-experiencing-session-hosts-becoming-unavailable-at-random","messageId":"3668186","replyId":"3672461"},"buildId":"rBSXYkarBGCCgv-Fy0Q8w","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"o365","openTelemetryServiceVersion":"25.1.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false,"inboxMuteWipFeatureEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/customComponent/CustomComponent/CustomComponent.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/external/components/ExternalComponent.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx","./components/messages/MessageView/MessageView.tsx"],"appGip":true,"scriptLoader":[{"id":"analytics","src":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/pagescripts/1729284608000/analytics.js?page.id=ForumReplyPage&entity.id=board%3Aazurevirtualdesktopforum&entity.id=message%3A3672461","strategy":"afterInteractive"}]}