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tomdw's avatar
tomdw
Brass Contributor
Nov 02, 2022

Anyone experiencing session hosts becoming unavailable at random

Since the end of last week we have had three occasions where one of the session hosts randomly becomes unavailable. This happened in two separate AVD environments. Users get kicked out of their ses...
HarmOosthoek's avatar
HarmOosthoek
Copper Contributor
Jul 20, 2023
Is there already some more information about this case? I have the same issue with my AVD-environment.
  • KristofH's avatar
    KristofH
    Brass Contributor
    Jul 21, 2023
    This issue has long been resolved so whatever issue you have I'd suggest creating a new topic. As it's probably a totally different issue.
    • HarmOosthoek's avatar
      HarmOosthoek
      Copper Contributor
      Jul 21, 2023

      KristofH Great! But i cannot find the solution in this topic...

      • ITsupportenDK's avatar
        ITsupportenDK
        Copper Contributor
        Jul 21, 2023
        I don't see the solution either, in the replies. Closest is to disable USB redirection. We still see the problem. RDagent randomly shutting down unexpectedly. Log says this has happened 139 times!

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Contributor","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:378298":{"__typename":"User","id":"user:378298","uid":378298,"login":"tomdw","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-4.svg?time=0"},"rank":{"__ref":"Rank:rank:36"},"email":"","messagesCount":27,"biography":null,"topicsCount":9,"kudosReceivedCount":16,"kudosGivenCount":13,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-07-18T05:28:51.127-07:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ForumTopicMessage:message:3668186":{"__typename":"ForumTopicMessage","uid":3668186,"subject":"Anyone experiencing session hosts becoming unavailable at random","id":"message:3668186","revisionNum":2,"repliesCount":92,"author":{"__ref":"User:user:378298"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AzureVirtualDesktopForum"},"conversation":{"__ref":"Conversation:conversation:3668186"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:3668186"},"body@stripHtml({\"truncateLength\":200})":" Since the end of last week we have had three occasions where one of the session hosts randomly becomes unavailable. This happened in two separate AVD environments. Users get kicked out of their ses...","body@stringLength":"1368","rawBody":"

Since the end of last week we have had three occasions where one of the session hosts randomly becomes unavailable. This happened in two separate AVD environments.

After we shutdown and reboot the session host, everything will work fine again.

 

We noticed the following notable things:

  1. There are no event logs generated at all, starting 30-60 min prior to the 'crash'.
  2. Since the 28th of October Event Viewer is getting spammed by the following warning:
    1. Microsoft.RDInfra.RDAgent.Service.AgentUpdateStateImpl
      1. Unexpected last recorded state
  3. The \"Remote Desktop Services Infrastructure Agent\" has been updated on the 25th of October, to version 1.0.5555.1008
  4. The \"Remote Desktop Services SxS Network Stack\" has been updated on the 31st of October, to version 1.0.2208.17300
    1. This is also the first day that we experienced the problem.

 

I have yet to find anything on this problem. Is anyone else experiencing this with their AVD environments?

","kudosSumWeight":5,"postTime":"2022-11-02T08:32:05.801-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:3668186_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":38360},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"body":"

Since the end of last week we have had three occasions where one of the session hosts randomly becomes unavailable. This happened in two separate AVD environments.

After we shutdown and reboot the session host, everything will work fine again.

 

We noticed the following notable things:

  1. There are no event logs generated at all, starting 30-60 min prior to the 'crash'.
  2. Since the 28th of October Event Viewer is getting spammed by the following warning:
    1. Microsoft.RDInfra.RDAgent.Service.AgentUpdateStateImpl
      1. Unexpected last recorded state
  3. The \"Remote Desktop Services Infrastructure Agent\" has been updated on the 25th of October, to version 1.0.5555.1008
  4. The \"Remote Desktop Services SxS Network Stack\" has been updated on the 31st of October, to version 1.0.2208.17300
    1. This is also the first day that we experienced the problem.

 

I have yet to find anything on this problem. Is anyone else experiencing this with their AVD environments?

","customFields":[]},"Conversation:conversation:3668186":{"__typename":"Conversation","id":"conversation:3668186","solved":false,"topic":{"__ref":"ForumTopicMessage:message:3668186"},"lastPostingActivityTime":"2024-05-08T01:27:59.953-07:00","lastPostTime":"2024-05-08T01:27:59.953-07:00","unreadReplyCount":92,"isSubscribed":false},"ModerationData:moderation_data:3668186":{"__typename":"ModerationData","id":"moderation_data:3668186","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:3668186_2":{"__typename":"Revision","id":"revision:3668186_2","lastEditTime":"2022-11-03T01:08:21.839-07:00"},"ForumReplyMessage:message:3879787":{"__typename":"ForumReplyMessage","id":"message:3879787","conversation":{"__ref":"Conversation:conversation:3668186"},"author":{"__ref":"User:user:1946384"},"revisionNum":1,"uid":3879787,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AzureVirtualDesktopForum"},"subject":"Re: Anyone experiencing session hosts becoming unavailable at random","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:3879787"},"parent":{"__ref":"ForumTopicMessage:message:3668186"},"body":"Is there already some more information about this case? I have the same issue with my AVD-environment.","body@stringLength":"102","rawBody":"Is there already some more information about this case? I have the same issue with my AVD-environment.","kudosSumWeight":0,"repliesCount":15,"postTime":"2023-07-20T07:26:55.593-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:3879787_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":4069},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxMHwxMzI6MHxpbnQsMzg4MDUxMiwzODgwNTEy","node":{"__ref":"ForumReplyMessage:message:3880512"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1741256340629":{"__typename":"CachedAsset","id":"theme:customTheme1-1741256340629","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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As it's probably a totally different issue.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"138","kudosSumWeight":0,"postTime":"2023-07-20T21:26:15.947-07:00","lastPublishTime":"2023-07-20T21:26:15.947-07:00","metrics":{"__typename":"MessageMetrics","views":4042},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Azure/category:products-services/category:communities/community:gxcuf89792board:AzureVirtualDesktopForum/message:3668186/message:3880512","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDEzMjowfGludCwzODgwNTY5LDM4ODA1Njk","node":{"__ref":"ForumReplyMessage:message:3880569"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:3880569":{"__typename":"ModerationData","id":"moderation_data:3880569","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:1947501":{"__typename":"User","id":"user:1947501","uid":1947501,"login":"ITsupportenDK","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-07-21T00:20:04.125-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-9.svg?time=0"},"rank":{"__ref":"Rank:rank:37"},"entityType":"USER","eventPath":"community:gxcuf89792/user:1947501"},"ForumReplyMessage:message:3880569":{"__typename":"ForumReplyMessage","uid":3880569,"id":"message:3880569","revisionNum":1,"author":{"__ref":"User:user:1946384"},"readOnly":false,"repliesCount":13,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AzureVirtualDesktopForum"},"parent":{"__ref":"ForumReplyMessage:message:3880512"},"conversation":{"__ref":"Conversation:conversation:3668186"},"subject":"Re: Anyone experiencing session hosts becoming unavailable at random","moderationData":{"__ref":"ModerationData:moderation_data:3880569"},"body":"

KristofH Great! But i cannot find the solution in this topic...

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Closest is to disable USB redirection. We still see the problem. RDagent randomly shutting down unexpectedly. Log says this has happened 139 times!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"196","kudosSumWeight":0,"repliesCount":12,"postTime":"2023-07-21T00:23:25.559-07:00","lastPublishTime":"2023-07-21T00:23:25.559-07:00","metrics":{"__typename":"MessageMetrics","views":3757},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Azure/category:products-services/category:communities/community:gxcuf89792board:AzureVirtualDesktopForum/message:3668186/message:3880608","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1737115705000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1737115705000","value":{"altText":"{login}'s avatar","altTextGeneric":"User's avatar"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1737115705000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/ranks/UserRankLabel-1737115705000","value":{"altTitle":"Icon for {rankName} rank"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Pager/PagerLoadMore-1737115705000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Pager/PagerLoadMore-1737115705000","value":{"loadMore":"Show More"},"localOverride":false}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"azurevirtualdesktopforum","messageSubject":"anyone-experiencing-session-hosts-becoming-unavailable-at-random","messageId":"3668186","replyId":"3879787"},"buildId":"rBSXYkarBGCCgv-Fy0Q8w","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"o365","openTelemetryServiceVersion":"25.1.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false,"inboxMuteWipFeatureEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/customComponent/CustomComponent/CustomComponent.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/external/components/ExternalComponent.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx","./components/messages/MessageView/MessageView.tsx","../shared/client/components/common/Pager/PagerLoadMore/PagerLoadMore.tsx"],"appGip":true,"scriptLoader":[{"id":"analytics","src":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/pagescripts/1729284608000/analytics.js?page.id=ForumReplyPage&entity.id=board%3Aazurevirtualdesktopforum&entity.id=message%3A3879787","strategy":"afterInteractive"}]}