Forum Discussion
Solved
DPOR and PAL not tracking usage/revenue. No credit shown for multiple customers/deployment
Hello,
We have an issue we with the Microsoft Partnership program. This has quite literally been crippling us for the whole of 2023, and we can't seem to get any solutions from Microsoft's customer support team we are working with.
On our Partner Portal, we have multiple clients added, each with defined seats and several solutions implemented, but we do not get any credit for usage or revenue with these clients. Those clients have many deployments in Power Automate (and in other Power Platform), some with 6-7 figure contracts.
Under our business applications solutions partner status, it shows our deployments and usage growth at 0 on both, for some reason.
Microsoft has previously confirmed that the clients were added correctly. Usage has been recorded on the system (and easily met the minimum MCV in the trailing 12 months), but never reflected on our Partner profile for some reason.
We have multiple pre-sale engagements with Microsoft sellers every month we do not get credit for. Even worse, because the credit doesn't show up on our profile, we are not yet considered a 'solution partner', and we've had many sellers that wanted to work with us but simply could not find us in the partner directory, even when searching for us specifically by name.
If there's any way at all you can help us figure this out, please reply here or contact me directly.
We are losing business and missing out on so many opportunities, daily.
Thank you so much in advance, we really appreciate any help we could get.
- Hi Yonico
I'm Asher from the Advanced Support for Partners (ASfP) team.
Do you happen to have an ASfP or Premier Support for Partners (PSfP) agreement? If so, you could certainly work directly with your account manager on this.
If not, I will try to assist as best I can. Look for a DM from me to collect a bit more information.
Just from what you are describing, though, this is a subject that Frontline Support should be able to work with you on. The case would therefore be opened within Partner Center. -- I presume that was done and is what you are referring to regarding your engagement with support.
I would expect support to research the issue and provide an update on the situation after a reasonable amount of time. I would further expect the response to be one of two things, either they have confirmed an issue on our end and a path to resolve or that something was not set up correctly or associated correctly to the Partner ID and they would provide guidance on properly associating.
I think a potential third answer is that everything is working as intended. This could be the case regarding usage growth if you have the same number of customers solutions now compared to this time 12 months ago, since the usage growth compares present day figures to figures from a year ago.
I'll send you a DM and I'll try to assist as best I can.
Lastly, if indeed you don't have ASfP and PSfP, I'd be happy to line up a conversation between you and one of our specialists if you'd like to learn more about the offering. You can learn more from our website and submit the inquiry request from there if you'd like. https://partner.microsoft.com/en-US/support/advanced-cloud-support
Thanks,
Asher
aka.ms/asfp
7 Replies
- We are also facing the same issue and there is a case that was opened floating around for around 5 months. The front line support always sends a response every 2 days that there backend team is looking into the issue. We dont have a premier support plan however we have been a gold partner (legacy) for many years. Amused that for normal partners there are no SLA's whatsover and they can take there on time and send copy and paste responses 100 times. Our competency is under threat and i would request an urgent help as well from AsherNierman.
AsherNiermanMicrosoft
Sending you a DM and will see how I can help.
Thanks,
Asher
aka.ms/asfp
- AsherNiermanHi Yonico
I'm Asher from the Advanced Support for Partners (ASfP) team.
Do you happen to have an ASfP or Premier Support for Partners (PSfP) agreement? If so, you could certainly work directly with your account manager on this.
If not, I will try to assist as best I can. Look for a DM from me to collect a bit more information.
Just from what you are describing, though, this is a subject that Frontline Support should be able to work with you on. The case would therefore be opened within Partner Center. -- I presume that was done and is what you are referring to regarding your engagement with support.
I would expect support to research the issue and provide an update on the situation after a reasonable amount of time. I would further expect the response to be one of two things, either they have confirmed an issue on our end and a path to resolve or that something was not set up correctly or associated correctly to the Partner ID and they would provide guidance on properly associating.
I think a potential third answer is that everything is working as intended. This could be the case regarding usage growth if you have the same number of customers solutions now compared to this time 12 months ago, since the usage growth compares present day figures to figures from a year ago.
I'll send you a DM and I'll try to assist as best I can.
Lastly, if indeed you don't have ASfP and PSfP, I'd be happy to line up a conversation between you and one of our specialists if you'd like to learn more about the offering. You can learn more from our website and submit the inquiry request from there if you'd like. https://partner.microsoft.com/en-US/support/advanced-cloud-support
Thanks,
Asher
aka.ms/asfp- Asher,
Thank you so much for the help on the Teams call today! we were able to get more information from you than we got in 6 months going back and forth with tech support.
I will definitely go over the information and reading materials you sent over, and look into getting ASfP in the near future.
I appreciate all the help! - Asher,
Thank you so much for your quick reply and offer to help!
I really appreciate that - Hello Asher, Yoniko has articulated many of the issues we have also faced since Oct 2022. The data is incorrect or not translating to eligible points. I would appreciate a DM as well. Kind regards,
- Thank you Asher for your expertise and time today to explore what may be the issue here. I will investigate ASfP and also continue my investigation into the Business Applications Usage points criteria, "SMB: To be eligible for any points in this category, you must have a baseline consumption value of 25,000 last year (12 months ago)." Thanks again, much appreciated!
