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DPOR and PAL not tracking usage/revenue. No credit shown for multiple customers/deployment
Hello, We have an issue we with the Microsoft Partnership program. This has quite literally been crippling us for the whole of 2023, and we can't seem to get any solutions from Microsoft's custom...
- Hi Yonico
I'm Asher from the Advanced Support for Partners (ASfP) team.
Do you happen to have an ASfP or Premier Support for Partners (PSfP) agreement? If so, you could certainly work directly with your account manager on this.
If not, I will try to assist as best I can. Look for a DM from me to collect a bit more information.
Just from what you are describing, though, this is a subject that Frontline Support should be able to work with you on. The case would therefore be opened within Partner Center. -- I presume that was done and is what you are referring to regarding your engagement with support.
I would expect support to research the issue and provide an update on the situation after a reasonable amount of time. I would further expect the response to be one of two things, either they have confirmed an issue on our end and a path to resolve or that something was not set up correctly or associated correctly to the Partner ID and they would provide guidance on properly associating.
I think a potential third answer is that everything is working as intended. This could be the case regarding usage growth if you have the same number of customers solutions now compared to this time 12 months ago, since the usage growth compares present day figures to figures from a year ago.
I'll send you a DM and I'll try to assist as best I can.
Lastly, if indeed you don't have ASfP and PSfP, I'd be happy to line up a conversation between you and one of our specialists if you'd like to learn more about the offering. You can learn more from our website and submit the inquiry request from there if you'd like. https://partner.microsoft.com/en-US/support/advanced-cloud-support
Thanks,
Asher
aka.ms/asfp
AsherNierman
Microsoft
MicrosoftHi Yonico
I'm Asher from the Advanced Support for Partners (ASfP) team.
Do you happen to have an ASfP or Premier Support for Partners (PSfP) agreement? If so, you could certainly work directly with your account manager on this.
If not, I will try to assist as best I can. Look for a DM from me to collect a bit more information.
Just from what you are describing, though, this is a subject that Frontline Support should be able to work with you on. The case would therefore be opened within Partner Center. -- I presume that was done and is what you are referring to regarding your engagement with support.
I would expect support to research the issue and provide an update on the situation after a reasonable amount of time. I would further expect the response to be one of two things, either they have confirmed an issue on our end and a path to resolve or that something was not set up correctly or associated correctly to the Partner ID and they would provide guidance on properly associating.
I think a potential third answer is that everything is working as intended. This could be the case regarding usage growth if you have the same number of customers solutions now compared to this time 12 months ago, since the usage growth compares present day figures to figures from a year ago.
I'll send you a DM and I'll try to assist as best I can.
Lastly, if indeed you don't have ASfP and PSfP, I'd be happy to line up a conversation between you and one of our specialists if you'd like to learn more about the offering. You can learn more from our website and submit the inquiry request from there if you'd like. https://partner.microsoft.com/en-US/support/advanced-cloud-support
Thanks,
Asher
aka.ms/asfp
I'm Asher from the Advanced Support for Partners (ASfP) team.
Do you happen to have an ASfP or Premier Support for Partners (PSfP) agreement? If so, you could certainly work directly with your account manager on this.
If not, I will try to assist as best I can. Look for a DM from me to collect a bit more information.
Just from what you are describing, though, this is a subject that Frontline Support should be able to work with you on. The case would therefore be opened within Partner Center. -- I presume that was done and is what you are referring to regarding your engagement with support.
I would expect support to research the issue and provide an update on the situation after a reasonable amount of time. I would further expect the response to be one of two things, either they have confirmed an issue on our end and a path to resolve or that something was not set up correctly or associated correctly to the Partner ID and they would provide guidance on properly associating.
I think a potential third answer is that everything is working as intended. This could be the case regarding usage growth if you have the same number of customers solutions now compared to this time 12 months ago, since the usage growth compares present day figures to figures from a year ago.
I'll send you a DM and I'll try to assist as best I can.
Lastly, if indeed you don't have ASfP and PSfP, I'd be happy to line up a conversation between you and one of our specialists if you'd like to learn more about the offering. You can learn more from our website and submit the inquiry request from there if you'd like. https://partner.microsoft.com/en-US/support/advanced-cloud-support
Thanks,
Asher
aka.ms/asfp
- Asher,
Thank you so much for the help on the Teams call today! we were able to get more information from you than we got in 6 months going back and forth with tech support.
I will definitely go over the information and reading materials you sent over, and look into getting ASfP in the near future.
I appreciate all the help! - Asher,
Thank you so much for your quick reply and offer to help!
I really appreciate that - Hello Asher, Yoniko has articulated many of the issues we have also faced since Oct 2022. The data is incorrect or not translating to eligible points. I would appreciate a DM as well. Kind regards,
- Thank you Asher for your expertise and time today to explore what may be the issue here. I will investigate ASfP and also continue my investigation into the Business Applications Usage points criteria, "SMB: To be eligible for any points in this category, you must have a baseline consumption value of 25,000 last year (12 months ago)." Thanks again, much appreciated!
