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spiNOops's avatar
spiNOops
Copper Contributor
Jan 22, 2024

Take over an account managed by an external company

Hello,

 

I have a Microsoft 365 Business Standard account: NameExample(at)mydomainexample.onmicrosoft.com which is managed by an external company. So I don't have admin rights on it.

 

By contacting the company, can they detach NameExample(at)mydomainexample.onmicrosoft.com from their account and make it independent? There is only this account attached to this domain.

 

If this is not possible, what would be the procedure for creating new accounts while keeping @mydomainexample.onmicrosoft.com  and migrating the current account NameExample(at)mydomainexample.onmicrosoft.com?

 

Thank you for your feedback.

 

 

 

 

  • ProSolutions's avatar
    ProSolutions
    Iron Contributor
    Hello spiNOops, If you want to detach a Microsoft 365 account (@mydomainexample.onmicrosoft.com) from its current tenant (managed by an external company) and make it independent, the process involves a few steps. However, note that this operation requires administrative rights in the current tenant. If you don't have admin rights, you'll need assistance from the external company managing the tenant.

    Here's a general outline of the process:

    1. **Contact the External Company:**
    - Reach out to the external company that manages the Microsoft 365 tenant.
    - Explain your request to detach the account and discuss the possibility of making it independent.

    2. **Admin Consent:**
    - The external company needs to provide admin consent for detaching the account. This typically involves an administrator from the external company initiating the process.

    3. **Export Data:**
    - Before detaching the account, ensure that all necessary data (emails, files, etc.) from the account is backed up or exported, as detaching might involve some data loss.

    4. **Detaching Process:**
    - The external company's admin initiates the process to detach the account from the current Microsoft 365 tenant.

    5. **Creating a New Tenant:**
    - After detaching, a new Microsoft 365 tenant needs to be created for your organization. This involves setting up a new tenant and associating it with your domain.

    6. **Recreating Accounts:**
    - Once the new tenant is set up, user accounts, including NameExample(at)mydomainexample.onmicrosoft.com, can be recreated in the new tenant.

    7. **Migration of Data:**
    - Migrate data from the backup to the new accounts. This includes emails, files, and any other relevant information.

    It's crucial to coordinate closely with the external company managing the current tenant as they have the administrative rights necessary for these actions. If they agree to detach the account and make it independent, you can proceed with the steps outlined. If not, you may need to explore alternative solutions with their guidance.

    Keep in mind that the exact steps might vary based on the policies and procedures set by the external company managing the Microsoft 365 tenant.

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