Forum Discussion
Service Request video attachment format?
When creating a support ticket on Microsoft 365 Admin Center, at the bottom of the ticket creation, there is an option for attachment right? And it states that one can attach either a photo or video with the total size of the attachment not exceeding 10GB. But what is the acceptable video format for the attachment? The most basic MP4 is not an acceptable format apparently.
8 Replies
- Of FFS Microsoft, a year later and I see the same behavior about which CHI-Lynx correctly complained; that the world's most common video container format. .MP4, is not allowed by the Microsoft 365 Admin Centre open-a-support-request attach-a-VIDEO function. (To the person who suggested the workaround of embedding the very same .MP4 file in a .PPTX and attaching that, thank you - it's wildly stupid of Microsoft to make us do such a thing, but it does seem to work). Microsoft, fix this!
CHI-Lynx Insert the video into a PPTX and attach that.
- Did you came up with a solution for this in the end? I'm having the exact same issue right now. I have tried to convert the video to every available format there is without being able to upload any of them.
I am amazed by the lack of information provided by MS when hovering the "?" mark next to "Attachments". No format requirement what so ever. - mp4 is not fine since I literally get errors every time I select an mp4 as an attachment. It just will not upload when I create a support ticket.
Hi CHI-Lynx,
If the video you were trying to upload is a demonstration on how the issue/problem was being reproduced, you can alternatively use screen recording feature of PowerPoint.
darlene22xx I'll have to try the recording via powerpoint. I tried to record via the snipping tool, and they would not take the recording. Multiple times now.
- CHI-Lynx
When I logged a support ticket to Microsoft that is what they asked me to do in order to record and reproduce the issue. I hope it works for you too.
