Forum Discussion

Erwin Bierens's avatar
Jul 21, 2017

Service Request links not working anymore

Hi Guys,

 

Since this morning i'm unable to click on the New service request and View service requests anymore.

The hyperlink is gone. Somebody removed the hyperlinks by accident?

 

 

 

  • Thanks everybody for flagging. We've shared this with our engineering team and they are currently looking into this.

    Thanks,

    Anne

  • Cian Allner's avatar
    Cian Allner
    Silver Contributor

    I get this same issue in Chrome on my dev tenant.  Not the best timing with what I suppose you'd call the controversy around the changes to Office 365 support. That need help button does indeed work as Vasil pointed out.

    • Anne Michels's avatar
      Anne Michels
      Icon for Microsoft rankMicrosoft

      Thanks everybody for flagging. We've shared this with our engineering team and they are currently looking into this.

      Thanks,

      Anne

      • Tanya Denton's avatar
        Tanya Denton
        Steel Contributor
        any news on this, i cannot get to a service request i logged last week to be able to prompt for an update
  • Well,

    I have not seen just that problem, but Microsoft is chaing the way service request is working in Office 365. Basically, they are removing the old request pages and replacing it by an integrated panel where you can talk about your problem and indicate if you want to be contacted by phone or by e-mail in regards of your problem

      • VasilMichev's avatar
        VasilMichev
        MVP

        Same issue with IE11 and Edge in my tenant(s). It would've been funny if there werent a gazillion complaints about the new support experience already...

         

        Use the "Need help" button on the lower right corner as a workaround.

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