Forum Discussion
MCA billing account stuck in "under review" status for 4+ days, no resolution
I'm the Global Admin for a Microsoft 365 tenant (domain: fortunamg.net) recently transitioned from a GoDaddy CSP reseller relationship to a direct Microsoft Customer Agreement (MCA) billing account.
After setting up the MCA billing account and adding a payment method, I attempted to make an edit to my billing account address (updating to the new 9-digit zip code format). This triggered an "Account under review" status, which states the review usually takes up to 2 days. It has now been over 4 days with no update or email notification.
This review is blocking me from purchasing a subscription, which I need to do to restore an active Microsoft 365 subscription on this tenant (currently showing as "Disabled" following the GoDaddy detach).
Billing Account ID: 7793dd6e-68c9-5362-c5e2-3fe091b9854c
Domain: fortunamg.net
Could someone help check the status of this review or escalate to the appropriate team? Phone support has been unable to resolve this. Thank you.
1 Reply
It usually resolves within 1–2 business days, you may escalate via M365 Admin Center or Microsoft Support, learn.microsoft.com/en-us/microsoft-365/commerce/about-registration-numbers?view=o365-worldwide,learn.microsoft.com/en-us/answers/questions/2128381/in-azure-portal-why-is-my-billing-profile-under-re,learn.microsoft.com/en-us/azure/cost-management-billing/microsoft-customer-agreement/
