Forum Discussion
Lost Global Admin
Is there anyway to contact support? Here is how the geniuses at microsoft have made the experience ten times worse.
I click reset password, it says you are not a global admin, I click locate the admin and it says it can't find it. Brilliant. Then I call the fake AI support and it proceeds to tell me I have to be a global admin.
That being said, now my email is down because there is something wrong with my account. I swear this experience has to be one of the dumbest things I have seen to date from y'all. Its not even AI.
So is there any way besides calling some retarded number that hangs up on me? Because I cant open a case from the tenant and if I switch tenants they told me they cant help me. To call the number that hangs up on me.
The domain is chadbarnettlawfirm.com
3 Replies
When you call MS support, yell "Data Protection" or "Admin Lockout" at the automated bot right away. If it keeps dropping your call, log into any secondary tenant (or just spin up a free trial tenant), open a support case from there, and tell them you need a Data Protection callback for chadbarnettlawfirm.com. They'll have you create a DNS TXT record to prove ownership and unlock the GA. Btw, if you bought the subscriptions through GoDaddy, Pax8, or another CSP, skip the phone tree entirely and contact their support, they can unlock it via partner portal access.
Hi,
Sorry to hear about this situation.
If you cannot find a Global Administrator and cannot open a support ticket, you may still have a few options:
- Check if another account in the tenant has the Global Administrator role.
- If your Microsoft 365 subscription was purchased through a partner (CSP), contact that partner for assistance.
- Contact Microsoft Support and explain that you have lost access to the Global Administrator account and cannot create a support case from the tenant.
- Be ready to provide proof that you own the domain chadbarnettlawfirm.com, such as domain registration details, billing information, or Microsoft 365 invoices.
- Ask Microsoft about the tenant admin recovery process. They may have a procedure to verify ownership and restore administrative access.
I understand your frustration, but try to focus on the account recovery process when speaking with support. The more ownership information you can provide, the easier it will be for them to help.
Good luck, and I hope you regain access soon.
Thanks I was hoping to do that but the phone says I'm not a global admin and cant proceed.
