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MHuberts's avatar
MHuberts
Copper Contributor
Dec 04, 2020

Login problems, continuously getting the same message

Every time i login on an app i get the same message: "More information required" "Your organization needs more information to keep you account secure".

 

Then i have the options to Use a different account or Learn more. I can just press Next and the message goes away.

 

 

After that i get another message: "Keep your account secure" "Your organization requires you to set up the following methods of proving who you are."

Below that, there is a message: "Success!" "Great job! You have successfully set up your security info. Choose "Done" to continu signing in". "Default sign-in method:"

 

 

When i press done, the message goes away. But i keep getting the 2 messages every time i change an app or even a menu option. So to be clear, this happens every time i switch apps. I.e. from Exchange to Azure, to Outlook. When i press "Next" and "Done" i get access to the app. But this is really annoying.

 

What am i doing wrong? I'm the admin of a small company, and i cannot figure out what setting i changed or need to change. The property "Enable Security Defaults" is already set to no.

Microsoft 365 admin center

16 Replies

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  • Rufousys's avatar
    Rufousys
    Copper Contributor
    Feb 22, 2025

    I ran into similar issue today on 22nd February 2025. Turns out that the user sign-in was flagged as risky, and it had to be dismissed.  That is the reason no method was being shown since it may reveal other methods that could be used in a scenario where this might been a real attempt.

    Once the risk was dismissed the loop disappeared. It's likely doing Dr. Strange loop thing to minimize and contain the attempts.

  • Aclstrat's avatar
    Aclstrat
    Copper Contributor
    Aug 23, 2024
    We had the same issue with Microsoft MFA enabled on a Global Admin account and were using LastPass TOTP as the 2FA token. However, if you drill into Conditional Access > Authentication strengths and look at the type of auth methods being allowed, that was our issue. We didn't 'Password + Software OATH token' specified and this put us in an infinite loop. The default 'Multifactor authentication' option as of now, has all auth methods specified, it may be worth making sure your policy is set to use that to see if the loop issue persists.
    • jhillier's avatar
      jhillier
      Copper Contributor
      Aug 27, 2024

      We fixed the issue by changing the Authentication Method configuration for Microsoft Authenticator from "Passwordless" to "Any".

       

      Entra home -> Protection -> Authentication Methods -> Microsoft Authenticator -> Authentication Mode = "Any".

       

      Hope that helps other people with this issue!

  • BClinton13's avatar
    BClinton13
    Copper Contributor
    Nov 07, 2021

    MHuberts 

     

    I have the EXACT same issue with a customer of mine.  This is occurring for 2 users in a new tenant I setup but NOT to my admin account.  I have been holding off enabling MFA for the other users until this issue is resolved.  Were you able to get it fixed in 2021?  🙂

     

    Thanks!

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\nFor help & learning (how-to articles, videos, training), please visit Microsoft Support.","avatar":null,"profileSettings":{"__typename":"ProfileSettings","language":null},"parent":{"__ref":"Category:category:microsoft365"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:gxcuf89792"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:communities"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:products-services"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:microsoft365"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"boardPolicies":{"__typename":"BoardPolicies","canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}}},"shortTitle":"Microsoft 365 admin center","repliesProperties":{"__typename":"RepliesProperties","sortOrder":"REVERSE_PUBLISH_TIME","repliesFormat":"threaded"},"eventPath":"category:microsoft365/category:products-services/category:communities/community:gxcuf89792board:AdminCenter/","tagProperties":{"__typename":"TagNodeProperties","tagsEnabled":{"__typename":"PolicyResult","failureReason":null}},"requireTags":true,"tagType":"PRESET_ONLY"},"Rank:rank:37":{"__typename":"Rank","id":"rank:37","position":17,"name":"Copper Contributor","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:890944":{"__typename":"User","id":"user:890944","uid":890944,"login":"MHuberts","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-8.svg?time=0"},"rank":{"__ref":"Rank:rank:37"},"email":"","messagesCount":3,"biography":null,"topicsCount":1,"kudosReceivedCount":5,"kudosGivenCount":1,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-12-04T03:06:02.364-08:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:gxcuf89792/user:890944"},"ForumTopicMessage:message:1955873":{"__typename":"ForumTopicMessage","uid":1955873,"subject":"Login problems, continuously getting the same message","id":"message:1955873","revisionNum":11,"repliesCount":16,"author":{"__ref":"User:user:890944"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AdminCenter"},"conversation":{"__ref":"Conversation:conversation:1955873"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1955873"},"body":"

Every time i login on an app i get the same message: \"More information required\" \"Your organization needs more information to keep you account secure\".

 

Then i have the options to Use a different account or Learn more. I can just press Next and the message goes away.

 

 

After that i get another message: \"Keep your account secure\" \"Your organization requires you to set up the following methods of proving who you are.\"

Below that, there is a message: \"Success!\" \"Great job! You have successfully set up your security info. Choose \"Done\" to continu signing in\". \"Default sign-in method:\"

 

 

When i press done, the message goes away. But i keep getting the 2 messages every time i change an app or even a menu option. So to be clear, this happens every time i switch apps. I.e. from Exchange to Azure, to Outlook. When i press \"Next\" and \"Done\" i get access to the app. But this is really annoying.

 

What am i doing wrong? I'm the admin of a small company, and i cannot figure out what setting i changed or need to change. The property \"Enable Security Defaults\" is already set to no.

","body@stringLength":"2722","rawBody":"

Every time i login on an app i get the same message: \"More information required\" \"Your organization needs more information to keep you account secure\".

 

Then i have the options to Use a different account or Learn more. I can just press Next and the message goes away.

 

 

After that i get another message: \"Keep your account secure\" \"Your organization requires you to set up the following methods of proving who you are.\"

Below that, there is a message: \"Success!\" \"Great job! You have successfully set up your security info. Choose \"Done\" to continu signing in\". \"Default sign-in method:\"

 

 

When i press done, the message goes away. But i keep getting the 2 messages every time i change an app or even a menu option. So to be clear, this happens every time i switch apps. I.e. from Exchange to Azure, to Outlook. When i press \"Next\" and \"Done\" i get access to the app. But this is really annoying.

 

What am i doing wrong? I'm the admin of a small company, and i cannot figure out what setting i changed or need to change. The property \"Enable Security Defaults\" is already set to no.

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Login problems, continuously getting the same message","moderationData":{"__ref":"ModerationData:moderation_data:4384613"},"body":"

I ran into similar issue today on 22nd February 2025. Turns out that the user sign-in was flagged as risky, and it had to be dismissed.  That is the reason no method was being shown since it may reveal other methods that could be used in a scenario where this might been a real attempt.

Once the risk was dismissed the loop disappeared. It's likely doing Dr. Strange loop thing to minimize and contain the attempts.

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However, if you drill into Conditional Access > Authentication strengths and look at the type of auth methods being allowed, that was our issue. We didn't 'Password + Software OATH token' specified and this put us in an infinite loop. The default 'Multifactor authentication' option as of now, has all auth methods specified, it may be worth making sure your policy is set to use that to see if the loop issue persists.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"206","kudosSumWeight":1,"postTime":"2024-08-23T08:44:14.648-07:00","lastPublishTime":"2024-08-23T08:44:14.648-07:00","metrics":{"__typename":"MessageMetrics","views":4860},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:microsoft365/category:products-services/category:communities/community:gxcuf89792board:AdminCenter/message:1955873/message:4227255","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDEzMjowfGludCw0MjI5NDY5LDQyMjk0Njk","node":{"__ref":"ForumReplyMessage:message:4229469"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:4229469":{"__typename":"ModerationData","id":"moderation_data:4229469","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:4229469":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:2618711"},"id":"message:4229469","revisionNum":1,"uid":4229469,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AdminCenter"},"parent":{"__ref":"ForumReplyMessage:message:4227255"},"conversation":{"__ref":"Conversation:conversation:1955873"},"subject":"Re: Login problems, continuously getting the same message","moderationData":{"__ref":"ModerationData:moderation_data:4229469"},"body":"

We fixed the issue by changing the Authentication Method configuration for Microsoft Authenticator from \"Passwordless\" to \"Any\".

 

Entra home -> Protection -> Authentication Methods -> Microsoft Authenticator -> Authentication Mode = \"Any\".

 

Hope that helps other people with this issue!

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MHuberts 

 

Any luck retrieving more insight from AAD signon logs?

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MHuberts 

 

I have the EXACT same issue with a customer of mine.  This is occurring for 2 users in a new tenant I setup but NOT to my admin account.  I have been holding off enabling MFA for the other users until this issue is resolved.  Were you able to get it fixed in 2021?  🙂

 

Thanks!

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BClinton13 No, unfortunately not. I'm still getting this message every time I sign in.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"93","kudosSumWeight":1,"postTime":"2021-11-07T23:49:47.669-08:00","lastPublishTime":"2021-11-07T23:50:28.842-08:00","metrics":{"__typename":"MessageMetrics","views":18059},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:microsoft365/category:products-services/category:communities/community:gxcuf89792board:AdminCenter/message:1955873/message:2937874","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuMXwyLjF8aXwxfDEzMjowfGludCwyOTQxMzAxLDI5NDEzMDE","hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxfDEzMjowfGludCwyOTQxMzAxLDI5NDEzMDE","node":{"__ref":"ForumReplyMessage:message:2941301"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:2941301":{"__typename":"ModerationData","id":"moderation_data:2941301","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:2941301":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1210440"},"id":"message:2941301","revisionNum":1,"uid":2941301,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AdminCenter"},"parent":{"__ref":"ForumReplyMessage:message:2937874"},"conversation":{"__ref":"Conversation:conversation:1955873"},"subject":"Re: Login problems, continuously getting the same message","moderationData":{"__ref":"ModerationData:moderation_data:2941301"},"body":"MHuberts, I have been working with my CSP and they had me turn off Self-Service Password Reset (Set to NONE). Oddly enough, this resolved the issue for one of my two users (after waiting 30 minutes). I am waiting to hear back from the other before I confirm 100% success. After they both report in that all is well, I am going to attempt to re-enable it and see if it re-breaks or stays fixed. Will update when I know.

Here are the instructions on enabling/disabling SSPR: https://docs.microsoft.com/en-us/microsoft-365/admin/add-users/let-users-reset-passwords?view=o365-worldwide","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"repliesCount":8,"postTime":"2021-11-08T15:39:09.787-08:00","lastPublishTime":"2021-11-08T15:39:09.787-08:00","metrics":{"__typename":"MessageMetrics","views":17951},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:microsoft365/category:products-services/category:communities/community:gxcuf89792board:AdminCenter/message:1955873/message:2941301","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1737115705000":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarDropdownToggle-1737115705000","value":{"ariaLabelClosed":"Press the down arrow to open the menu"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/QueryHandler-1737115705000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/QueryHandler-1737115705000","value":{"title":"Query Handler"},"localOverride":false},"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1737115705000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/EscalatedMessageBanner-1737115705000","value":{"escalationMessage":"Escalated to Salesforce by {username} on {date}","viewDetails":"View Details","modalTitle":"Case Details","escalatedBy":"Escalated by: ","escalatedOn":"Escalated on: ","caseNumber":"Case Number: ","status":"Status: ","lastUpdateDate":"Last Update: ","automaticEscalation":"automatic escalation","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-components/users/UserLink-1737115705000":{"__typename":"CachedAsset","id":"text:en_US-components/users/UserLink-1737115705000","value":{"authorName":"View Profile: {author}","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserRank-1737115705000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserRank-1737115705000","value":{"rankName":"{rankName}","userRank":"Author rank {rankName}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageTime-1737115705000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageTime-1737115705000","value":{"postTime":"Published: {time}","lastPublishTime":"Last Update: {time}","conversation.lastPostingActivityTime":"Last posting activity time: {time}","conversation.lastPostTime":"Last post time: {time}","moderationData.rejectTime":"Rejected time: {time}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolvedBadge-1737115705000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolvedBadge-1737115705000","value":{"solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSubject-1737115705000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSubject-1737115705000","value":{"noSubject":"(no subject)"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBody-1737115705000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBody-1737115705000","value":{"showMessageBody":"Show More","mentionsErrorTitle":"{mentionsType, select, board {Board} user {User} message {Message} other {}} No Longer Available","mentionsErrorMessage":"The {mentionsType} you are trying to view has been removed from the community.","videoProcessing":"Video is being processed. 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