Forum Discussion
Login problems, continuously getting the same message
Every time i login on an app i get the same message: "More information required" "Your organization needs more information to keep you account secure". Then i have the options to Use a different ...
I have the EXACT same issue with a customer of mine. This is occurring for 2 users in a new tenant I setup but NOT to my admin account. I have been holding off enabling MFA for the other users until this issue is resolved. Were you able to get it fixed in 2021? 🙂
Thanks!
BClinton13 No, unfortunately not. I'm still getting this message every time I sign in.
- MHuberts, I have been working with my CSP and they had me turn off Self-Service Password Reset (Set to NONE). Oddly enough, this resolved the issue for one of my two users (after waiting 30 minutes). I am waiting to hear back from the other before I confirm 100% success. After they both report in that all is well, I am going to attempt to re-enable it and see if it re-breaks or stays fixed. Will update when I know.
Here are the instructions on enabling/disabling SSPR: https://docs.microsoft.com/en-us/microsoft-365/admin/add-users/let-users-reset-passwords?view=o365-worldwide- Ahhh this resolved my issue too! Thanks for posting that. It was infuriating going around in little circles! It was also resolved the sign-in through PowerShell for me.
MHuberts Roger that. I am actively trying to solve this so if I find the answer I will post here. Thanks for letting me know.
