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SA-KRP's avatar
SA-KRP
Copper Contributor
Jan 09, 2025

Integrated Apps & Central Deployment Fails

Issue with Integrated App and/or Central Deployment of add-ins ending with errors.

After trying several different apps, for Excel or Word the process ends with a different error depending on which method is used.

  • Integrated Apps, ends with a Failed
  • Central Deployment, ends with “This operation was unsuccessful - reasons may include:  Learn more about eligibility requirements.”

We are trying to deploy the web version of the app

  1. All users have a Business Premium license
  2. all prerequisites appear to be fine
  3. tried 3-4 different apps using both methods, Integrated apps & Central Deployment (Add-in)
  4. using Global Admin account to deploy
  5. Tried setting everyone, dif individuals all fail

We are trying to deploy an add-in for Excel web app, any assistance would be appreciated.

deployment
microsoft 365 admin center

4 Replies

  • richardxing1's avatar
    richardxing1
    Copper Contributor
    Jan 29, 2026

    Were you able to find a solution to your issue?

    We can't deploy an add-in that we used to have, and it disappeared, us is for Adobe Acrobat for M365

    With the error message "Deployment Error" "we are unable to initiate the deployment. To deploy the app, go to the website where is hosted." and when deploying trough, the Website it doesn't work either

  • SA-KRP's avatar
    SA-KRP
    Copper Contributor
    Jan 29, 2025

    From what I can see all should be working, I have opened a ticket, which goes through a VAR now (strange).

    Guess MS wants to collect the money but not provide direct support.

    • KFAVRE's avatar
      KFAVRE
      Copper Contributor
      Jun 04, 2025

      Hello,

      have you found a solution to successfully deploy Add-Ins from the integrated apps section or via central deployment?

  • Kidd_Ip's avatar
    Kidd_Ip
    MVP
    Jan 10, 2025

    Consider on below:

     

    1. Check Eligibility Requirements: Ensure that all eligibility requirements for Centralized Deployment are met. Sometimes, changes in requirements can cause deployment issues.
    2. Browser and Private Window: Try using a different browser or opening a private/incognito window to access the Microsoft 365 admin center and deploy the add-in.
    3. Permissions and Roles: Verify that the Global Admin account has the necessary permissions and roles to deploy add-ins. Sometimes, trying with another Global Admin account can help.
    4. Service Health: Check the service health in the Microsoft 365 admin center to see if there are any ongoing issues that might be affecting add-in deployment.
    5. Manifest File: Ensure that the manifest file for the add-in is correctly configured and meets all requirements. Sometimes, issues with the manifest file can cause deployment failures.
    6. Support Ticket: If the issue persists, consider opening a support ticket with Microsoft 365 support. They can provide more detailed assistance and investigate any backend issues.

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