Forum Discussion
FraudThrottle Block SP/OD - 2+ Months Unresolved - Cases #2604230040009484, #2605260040000004
Summary:
My organization's SharePoint and OneDrive access has been completely blocked for over 2 months due to a FraudThrottle flag. This is a production-blocking issue that standard SMB support has been unable to resolve despite two open support cases.
Details:
- SharePoint Online and OneDrive for Business are entirely inaccessible across the tenant
- No downloads, uploads, or sync operations work
- The block is caused by a FraudThrottle security flag triggered on our M365 E5 Developer trial subscription (purchased directly from Microsoft, not via CSP)
- Support has confirmed the FraudThrottle block but has been unable to escalate or resolve it
- The subscription status shows Active, but the FraudThrottle flag overrides access
Cases:
- Case #2604230040009484 (original)
- Case #2605260040000004 (follow-up)
What I Need:
Escalation to the FraudThrottle/Identity protection engineering team to review and clear the false-positive block on our tenant. Standard support tiers have exhausted their ability to resolve this.
Has anyone else experienced a similar FraudThrottle block on a dev/trial subscription? Any suggestions on how to expedite escalation to engineering?
Thank you.
1 Reply
FraudThrottle is an internal Microsoft anti-abuse control. It can only be cleared by engineering escalation, not SMB support. You should escalate through the Admin Center with explicit reference to FraudThrottle, call Microsoft Support with your case IDs, and request direct involvement of the Identity Protection engineering team.
