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Agent 365 adoption resources now available
We've created a Getting Started Guide for Agent 365! You can find it on our new Agent 365 Adoption Resources page, as well as links to articles for getting started with Agent 365 in Microsoft 365 Admin Center, Microsoft Defender, Entra, and Purview. Would love to hear what you think -- or what we've missed! Please leave a comment on this post. Thank you! -- Nichole Microsoft Agent 365 – Microsoft AdoptionTues, May 12: Live AMA with Agent 365 Product Team
How to Participate Register/RSVP/Add to Cal at: Live AMA: Microsoft Agent 365 | Microsoft Community Hub Visit the AMA page on Tuesday, May 12 at 9am Pacific time to join the conversation. You can post your questions in the comments, and product team members will respond live during the AMA. Live AMA: Microsoft Agent 365 | Microsoft Community Hub
Can Agent 365–registered 3rd-party agents be invoked outside MS 365 clients and still track usage?
Hello, The documentation describes how to register a third-party agent with the Microsoft Agent 365 platform (for example an agent hosted on Google Cloud Run) in order to benefit from capabilities such as observability, governance, security, and centralized management. Does this mean that users must access these agents through Microsoft 365 entry points (such as Copilot Chat, Teams, or other Microsoft clients) in order for those capabilities to apply? Or can the same registered agent also be invoked and interacted with from third-party clients or external services (for example applications running in GCP) while still benefiting from Agent 365 features like observability, governance and/or security? What if third party agent is registered to Agent 365, but it doesn't use EntraID? It's what observability, governance and/or security will be available then? Thank you.
Unable to view Active user and unable to add shared mailbox
Hi Team, I'm trying to add a shared mailbox under MS 365 Admin, I am unable to 1. Add a new user (admin role error) 2. View active user (which I'm logged in with) 3. Add a shared mailbox (retry again/ from last few days) 4. Contact Support - error loading chat Any help would be appreciated.Copilot (Windows 11 / Microsoft 365), the search function
a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } Issue In Copilot (Windows 11 / Microsoft 365), the search function performs a global search across all conversations, agents, and apps. There is currently no way to search within the active conversation only, and standard Ctrl + F does not work. Impact Long or technical chats are hard to reuse Users must copy conversations outside Copilot just to search This breaks a very common chat UX expectation Feature request Please add a conversation‑scoped search, for example: A toggle: This conversation only / All conversations Or enable Ctrl + F within the active chat This would significantly improve Copilot usability for research, troubleshooting, and technical work
Office.com “All Apps” unreachable on mobile until you “Request Desktop Version”
Title: Unable to Access “All Apps” on [Office.com] from a Mobile Browser Summary: When signing in to [Office.com] on a mobile device, users may be redirected to the App Store or Microsoft 365 mobile app page. Returning to the browser results in a mobile‑only version of [Office.com] where the standard navigation menu (including the “All Apps” option) is not available. Additional steps are required to force the desktop version so the full app launcher can be reached. --- Symptoms No 9‑dot “waffle” app launcher icon appears on [Office.com] when using a mobile browser. After signing in, [Office.com] displays a simplified mobile page with no left navigation bar. Selecting “All Apps” (once desktop mode is enabled) fails to redirect. • Users are unable to browse or launch the full list of Microsoft 365 apps. --- Cause [Office.com] detects a mobile device and forces a mobile‑optimized experience. Mobile redirection also occurs after being sent to the App Store or Microsoft 365 app download page during authentication. This prevents access to the desktop navigation UI, including the full “Apps” menu. --- Resolution / Workaround Follow the steps below to force the full desktop version of [Office.com] and successfully access the “All Apps” list. Step 1 — Sign in normally Open your mobile browser. Navigate to https://office.com/. Sign in with your Microsoft 365 account. If redirected to the App Store/Microsoft 365 app page, return to your browser. Step 2 — Open the browser’s site‑options menu In your address bar, tap the puzzle‑piece icon located beside the URL. Inside that menu, tap the three dots ( … ) to expand options. Select Request Desktop Version. Step 3 — Re‑authenticate [Office.com] will reload and may require you to sign in again. After signing in, the mobile site may still appear. Step 4 — Request the desktop version again Tap the puzzle‑piece menu a second time. Select Request Desktop Version again. This time, [Office.com] will load the full desktop interface, including the left navigation bar. Step 5 — Access the full apps list In the left sidebar, select Apps. The All Apps link in this menu may fail to redirect. This is expected. Step 6 — Use a direct URL to reach All Apps In the address bar, manually enter: https://office.com/apps The page will load successfully. Selecting All Apps from this page now works as expected.Could Agent 365 end up being just central observability platform without needing per user licenses?
Since Agent 365 allows bringing in both first-party and third-party agents, I’m curious about the identity and licensing model. If an agent is not using an Entra Agent Identity, will it still appear in Agent 365 observability or governance? In other words, could organizations use Agent 365 mainly for central visibility, monitoring, and governance of agents, even if those agents don’t have their own identities? And if that’s the case, does it mean companies could avoid needing a per-user Agent 365 license for every employee interacting with the agent? In summary if a company doesn't need OBO features, just central visibility, can they still benefit from Agent 365?OBO Agents vs. Execute-as-User Agents: What Will Agent 365 provide?
It was mentioned during the AMA session that agents from the Microsoft ecosystem (Copilot Studio, Foundry, SharePoint) will be automatically onboarded into Agent 365. However, today many of these agents execute as users, and some may continue to operate this way indefinitely. In other words, they may never receive their own Entra ID agent identity and may never run using an On-Behalf-Of (OBO) model. This raises an important question around observability, governance, and security. If these agents do not have their own identity and continue to execute under user credentials, what capabilities will Agent 365 provide for them in terms of monitoring, governance, and security controls? TL;DR: It is still unclear what observability and governance features will be available for non-OBO agents - both within Agent 365 itself and through standard platform administration tools. A clear comparison between OBO agents and non-OBO agents in terms of visibility, governance, and security capabilities would be extremely helpful. Thank youAgent 365 - can it be used just as a Governance platform for non-OBO agents?
It was mentioned that Agent 365 will allow to combine first-party, partner and third-party agents. Does this mean organizations could use the platform mainly for central visibility and governance of agents, but not necessarily for agent identities, effectively avoiding the need to pay a per-user license for everyone interacting with the agent?
Unified Multi-Tenant Management Console for MSPs and IT Providers
Microsoft would benefit from offering a truly unified, multi-tenant console designed for MSPs and IT support providers, enabling them to manage multiple client organisations from a single interface. This solution should support the integration of each client’s own domains, centralised administration across Microsoft 365, Azure, and Entra ID environments, granular delegation of permissions, and consolidated visibility into users, devices, licences, policies, and incidents. Such a tool would significantly reduce operational complexity, strengthen security, and address a genuine need for partners who manage multiple tenants on a daily basis.
