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Learn account Legal name issue
"My name is showing incorrectly in my profile. Since I have my AZ-900 Fundamentals exam today, I request you to update my legal name as per my government ID to avoid any issues during the exam. Kindly assist me with this urgently."Solvednaveenbala98Jul 05, 2025Copper Contributor32Views0likes1Comment
SC-200 Exam White Screen Issue - Voucher Expiry Today
Dear Microsoft Certification Support, I am writing to report a critical issue I encountered during my scheduled SC-200 exam on Saturday. I had successfully completed the system check beforehand, but when I launched the Pearson VUE application, it displayed a completely white screen and nothing else loaded. I waited for around 10–15 minutes, but the issue did not resolve. My internet connection was stable and high-speed. Other applications worked fine. To troubleshoot: - I restarted my laptop three times - I switched to another laptop, ran the system check again, and attempted the exam Unfortunately, the white screen issue persisted on both devices. As my exam voucher expires today, I am unable to reschedule or rebook. I kindly request support and one of the following: - A free rescheduling opportunity due to the technical issue - A voucher extension or replacement, since the issue was not caused by my system Please advise on the next steps. This is time-sensitive. Thank you for your help. Sincerely, Abhijith S RajSolvedAbhijithJun 30, 2025Copper Contributor103Views0likes5CommentsMicrosoft 365 Certified: Enterprise Administrator Expert Badge Missing
I am writing to request clarification regarding a change in my certification status. I have successfully passed the MS-100 and MS-101 exams and was awarded the Microsoft 365 Certified: Enterprise Administrator Expert certification. Since 2021, I have continuously renewed my certification through the renewal process. However, starting in 2024, I have noticed that this Enterprise Administrator Expert badge no longer appears in my certification profile. Instead, I now see the Microsoft 365 Certified: Administrator Expert badge. It also appears that the Enterprise Administrator Expert certification is now associated with the MS-102 exam as a requirement. Given that I have held this certification for several years and have renewed it consistently, I would like to understand: Why was the Enterprise Administrator Expert certification removed from my profile? Has there been a change in certification structure that caused this transition? Is there a way to regain or revalidate the Enterprise Administrator Expert certification under the new framework? This certification is important for my current role, and I would greatly appreciate your assistance in clarifying this situation. Thank you very much for your support.SolvedCosoreanuJun 16, 2025Copper Contributor84Views0likes3Comments
Help - Badges/Deedpoll/Deleted Accounts
I'm reaching out to request assistance with a name change related to certifications I earned through the Microsoft Learn platform. In 2023, I completed and was awarded credentials for AZ-900 and DP-900. These certificates are still visible on my Credly account and were originally issued under my former legal name. Due to personal safety concerns and following advice from authorities, I have since legally changed my name and deleted all accounts and platforms that contained my previous name for security reasons. Unfortunately, this included the original Microsoft Learn account associated with my certifications, and I have realised this months after the deletion so I cannot rectify this. Although I no longer have access to the Learn account used at the time (which may have been linked to more than one email address I can retrieve if needed), I do still have: Verified certificates and Credly badges Access to the Credly profile where the credentials are hosted Both old and new government-issued ID as proof of legal name change Any other documentation you may require to verify ownership and identity I’ve since created a new Microsoft Learn account in my current name for communication purposes. I would be very grateful if you could advise what steps and documentation are needed to update the name associated with my AZ-900 and DP-900 certifications so they reflect my current legal name. I deeply value these achievements and would love to display them professionally under the correct identity. Many thanks for your help.Solvedlishtopia1May 14, 2025Copper Contributor44Views0likes1Comment
gandhisarthak03Apr 24, 2025Copper Contributor114Views0likes1CommentExam AZ-400: Designing and Implementing Microsoft DevOps Solutions
Have taken an AZ 400 exam and have not recived the report like if am passed or failed the status is in score pending can you please assist. When checked with person vue they said to check with microsoft as it is a microsoft exam. Always the result appears within some mins but it has been more than a day what is the issue.SolvedLikiths211Apr 18, 2025Copper Contributor102Views0likes1Comment
TSP - first class first time as new company
Hey, I'm feeling a bit lost about where to find the detailed information I need. I'm and MCT, and I also run my own company where I'd like to hold training sessions. I already have a group of students interested in taking a class with me. The problem is, I'm unsure about how or where to register my class. I do have an MTM login and other needed accounts (at least I think so), but it's all quite overwhelming. Would you be able to guide me through process of registering and setting up my first class as both an MCT and a training provider for my own company? I also bought already Partner Success Core Benefits and registered as TSP (event got email "Welcome to the Microsoft Training Services Partner Program". But still don't understand what next steps should be for being able to do the training. Thanks so much for your help!Solved86Views0likes1Comment
How can I access my previous certification?
How can I access my previous certification? The https://mcp.microsoft.com cannot be accessed anymore. I have my Microsoft Certification ID but I don't know how to get access them Thank youSolvedPoPoDragonApr 08, 2025Copper Contributor65Views0likes4Comments
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