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How to Check on Partner Portal TSP status
Hi team, we have received the Welcome email for the Tyrannising Service Partner program after we have registered. However , in Partner portal we cannot see any status or when I tried to click on the Terracing Service Partner section it shows the error as attached. Or any other way to verify. Hi team, we have received the Welcome email for the Tyrannising Service Partner program after we have registered. However , in Partner portal we cannot see any status or when I tried to click on the Terracing Service Partner section it shows the error as attached.
Achievement Code are not correctly reflecting in the Partner Center from March
We are Microsoft partner, we have registered for training services competency. Our exam purchase is reflecting on partner center but achievement codes and metric that matter feedback response is not reflecting on partner center. The achievement codes were redeemed by our students from March. can you please help! thanks, RizwanLocalized Labs Retiring
Please see this post on the ILT Communications Blog about the upcoming retirement of localized labs (with the exception of Japanese). Localized Labs Retiring: What’s Next? | Microsoft Community Hub You'll see these changes over the next 2 months. Based on currently utilization we are expecting minimal impacts as other localization tools are available. However, if you have questions or concerns about this change, please drop a comment below.AI Course Lab Disruption During Microsoft Ignite Event
Please see the following update from the ILT Communications Blog: Temporary disruption for some AI course labs during Ignite | Microsoft Community Hub This disruption is during the week of November 18 which is the Microsoft Ignite event. We'll update the Title Plan and other materials as they become available. We should see an end to the disruption by the end of the second week (Nov 28th) but are hoping to have everything aligned much sooner. Stay informed by revisiting this post as well as the ILT Communications Blog.Updated Achievement Code Documentation
We have updated our Achievement Code documentation to clarify and consolidate. This document contains info on: Onboarding to a Microsoft Learn admin account that allows your organization to generate achievement codes How to generate achievement codes The redeeming experience for the learner / customer Support resources While this resource will be more pertinent to new TSPs, it does contain information related to many of the questions we receive on the topic. If you are seeking information that this document does not provide, please drop a note on this thread and we can explore adding more detail. The document will be available in the coming days in the Get Started collection. As I'm still having issues adding attachments to these forum posts, please find the document in October's Community Call shared folder for the time being. I will update this thread with a new location when available.RESOLVED: October 30 Issue with Achievement Code Creation
November 3, 2025 Update: Achievement code requesting has resumed. There was an outage on October 30 - 31. If you're still experiencing the inability to generate achievement codes please 1) log out and log back in to Learn, and 2) clear your browser cache. If neither of those actions provides access, please send me a direct message with your name, company, and what email you're using to log into Learn with admin access. October 30 Update: we are receiving reports of new issues with missing achievement code buttons. The Microsoft Learn engineering team is investigating the issue. There is currently no ETA for a fix. I will provide updates on this thread as they become available. October 1 Update: If the achievement code button is still not working for you, please send me a direct message with your company name and the email address you're using to access the Learn Admin account. To send me a direct message, click on my name / icon. Please do not post personally identifiable information in the forum itself. Thank you. September 23 Update: the vast majority of partners have reported that they have regained access to achievement codes. However, based on some of the comments in this thread not everyone has seen a fix. First, please follow the steps regarding the hard refresh below. We have had some partners that said they still couldn't access codes after the fix and when we had them follow the refresh steps all was good again. If that still hasn't fixed the problem, I recommend creating a new admin account on Learn. You can find the documents for that here. Once you complete the process it takes about a day for the admin account to be provisioned. I know it's a workaround, but you should regain access quicker than if we wait for a fix on the old accounts. At the same time, I do want to report to the team those accounts that still cannot access so they can determine the root cause. Please send me a direct message (click on my name / icon from any post) and let me know the email address that you are using for Learn admin that still does not have access and approximately how long you've been using that admin account. I want to understand if this remaining issue is weighted toward newer users or those that have been leveraging achievement codes for a long time. Thank you. ____________ September 11 Update #2 : we have confirmed the reappearance of the achievement code button in handful of partner accounts. We are optimistic that this has been applied to all partner accounts but still want to gather data before we claim a total fix. Please check to see if your account has regained access to the achievement code button If you still do not see it, please try these steps Close all browser windows Open a new browser and go to https://learn.microsoft.com Sign in using your Outlook.com Class Administrator account Navigate to a course or learning path detail page Perform a hard refresh (Ctrl + F5) If it still does not work, please add a reply to this thread so that we can continue to evaluate any access gaps. September 11 Update: it is apparent that this achievement code outage is now impacting most, if not all, Training Services Partners. The engineering team is working to identify where and how the issue grew so that we can properly plan a fix. Based on my knowledge of the situation this is a fix that will come in days, not hours. I will continue to update this thread each business day until we get all achievement codes back online. September 5 Update: Engineering is progressing on a fix. The soonest we would see proper functionality is end of next week (around the 12th). I will provide an additional update then. August 27 Update: Engineering is working on this and the right people are involved. Not to get too into the weeds, but it's a database migration issue across two distinct teams. They understand the urgency, and I'll bring you more updates as soon as I receive them. August 14 Update: The issue has been identified. I do not yet have a time to resolution to share but will update here when I know more. August 8 Update: We are aware there is an issue with newly onboarded partners attempting to access achievement codes for the first time. We are working on the issue but do not currently have timing on a solution. I will update here when more information becomes available. Thanks.
