Teams Phone: Communication Credits or full calling plan?
We are migrating 10 users away from our old VoIP provider and onto Teams Phone. Reviewing the call activity from our existing VoIP provider, these 10 lines only appear to use an average of 15 hours of calling total, across all the numbers, per month. 99% of all the calling is domestic (US/North America). Given this, does it make more sense to have each user get a Teams Phone Standard license, and a pool of Communications Credits that the Teams Phone users draw from, versus giving each user a full Teams Phone Plus Calling Plan license?
Help needed with Teams Licensing for VoIP and Dynamics CRM integration - Expert opinions welcome!
Hello everyone, I hope you are all doing well. I am new to Microsoft Teams and I am currently trying to configure Teams VoIP for my organization. Our goal is to integrate it with Dynamics CRM for insights. However, we are facing some confusion regarding Teams licensing, and we are not sure which one to go with. As a newbie to MS Teams, I would really appreciate it if any expert in this community could explain the Teams licensing in a short/brief manner. Specifically, I would like to know which license is suitable for Teams VoIP and Dynamics CRM integration. Your expert opinion would be highly valuable to me and my team. Thank you in advance for your help and support.Simulcast to improve Call Quality for Group Calling
In group calls with three or more users, Simulcast helps to preserve call quality and bandwidth in situations where one user with poor network conditions acts as the lowest common denominator and degrades the video experience for all users. Simulcast is a technique by which a video feed is encoded with different qualities and sent to a selective forwarding unit (SFU). The SFU decides and sends the video feed with the optimal quality to each user based on the receiving user’s respective network. Lower resolution/bitrate content can be sent to the receiver on poor network and higher resolution/bitrate content can be sent to receivers on good network, thereby minimizing the impact of the lowest common denominator. One common use case that demonstrates the benefits of Simulcast is a receiver on a large screen (e.g. desktop) in a call with another receiver on a small screen (e.g. mobile) will not be affected by the quality of the smaller view. Simulcast will send a higher resolution to the desktop receiver and a smaller resolution to the mobile receiver. Learn more: Azure Communication Services Simulcast - An Azure Communication Services concept document | Microsoft LearnRaw Media Access (Audio and Video) is available in Public Preview
Public preview of audio media access is now complemented by the availability of video media access in public preview. Developers can now access the full raw media stream for incoming and outgoing audio and video media content during a call. The video media access API provides support for developers to get real-time access to video streams to capture, analyze, and process video content during active calls. Developers can access the incoming call video stream directly on the call object and send custom outgoing video stream during the call. This sets the foreground services to support a variety of video and audio manipulation. Outgoing video access can be captured and implemented with screen sharing, background blur, and video filters before being published to the recipient, allowing viewers to build privacy into their calling experience. In more complex scenarios, video access can be fitted with a virtual environment to support augmented reality. Spatial audio can be injected into remote incoming audio to add music to enhance a waiting room lobby. In one example, like a contact center scenario, these streams can be used to run custom AI models for analysis such as your homegrown natural language processing (NLP) for conversation analysis or provide real-time insights and suggestions to boost agent productivity. In virtual appointments, media streams can be used to analyze sentiment when providing virtual care for patients or provide remote assistance during video calls leveraging Mixed Reality capabilities. This also opens a path for developers to leverage newer innovations with endless possibilities to enhance interaction experiences. Learn more in the Raw media access Overview and QuickStart guide.Firefox and Edge Browser Support for JS Calling SDK
Azure Communication Services is committed to enabling communications on any device and on any platform. The JavaScript Calling SDK has now expanded to include support for VoIP and Video calls using Firefox on Desktop browser in public preview. In addition, it now supports Edge browser on Mac platform in General Availability. Please see the full list of supported browsers by platform in the table below here.New Call Readiness Tools to Improve the User Experience
Help new customers using virtual communication experiences for the first time manage issues related to devices, connectivity, and permissions. Access Call Volume Level: Developers may want the ability to check and display to end users the current microphone volume. Learn more in our QuickStart guide. Detect Multiple Tabs Using Azure Communication Services SDK in a Browser: Azure Communication Services has launched the ability for developers to detect if multiple calls are running simultaneously across multiple browser tabs. Learn more in our overview. See more feature updates in our latest blog posts: Azure Communication Services Calling Features Update - Microsoft Community Hub Azure Communication Services February 2023 Feature Updates - Microsoft Community Hub
Use Teams as VoIP SIP Softphone dialer
Hello, as the subject says, we are wondering whether it is possible to configure Teams to use it as a VoIP SIP softphone dialer. If someone can link me to information about this. I have seen some paid services from other companies when doing a search over internet, but would like to know whether there are options to do it without external companies. The idea is to proportion accounts with this feature to our different clients so their agents can use it. Thank you
MS Teams VoIP call forwarding to non O365 phone numbers
Hi, We need to be able to forward calls to non o365 contacts via the teams client. I can lookup and call contacts but it isn't possible to forward incoming calls to contacts unless I type in their full phone number. Is there a way to get non O365 contacts to show up when searching in the forwarding window? Best regards, MichaelTeams Voice - Call Recording
We are using Teams for all our voice calls, using Microsoft direct with no 3rd parties. We have been waiting for call recording to be available and see that this is now available. However, the user has to enable each call to be recorded and it is then stored in their OneDrive. Is it possible to enforce call recording to be enabled and to have these stored centrally for training and review purposes?
Does MS Teams android application integrates with Telecom framworks for VOIP calling.
Hi all, I was keen to know if the MS Teams android application integrates with Android telecom framework for handling VOIP and conference calls. Deep integration with Telecom framework helps in handling of VOIP features between multiple applications. My interest being on receiving VOIP call information from MS Teams and android framework layer. (eg. Telegram does deep integration with android Telecom framework) https://developer.android.com/guide/topics/connectivity/telecom
