Troubleshooting - Survey does send out
Hi All, This is likely in the wrong spot and I'm suggesting making a troubleshooting community specifically for Glint. I'm so curious as to how there would not be more resources when Viva Glint requires either a manual import or sftp. Did everyone else have a much easier go? At any rate, I think I have the Viva Glint system sorted, however, my Survey's are simply not sending out. When I go through all the steps and run an export of who is was sent to, the downloaded file has no user
Comment Threshold using Question Responses Filter
Has anybody else run into this? I opened a ticket because comments were being suppressed even if there were 10+ respondents when using 'Question Response' filters. Our threshold is 10. The engineering team said that 'Question Response' threshold are always 20 for comments regardless thresholds set in configuration. Why would the threshold configuration work for some filters but not others?! I can't find documentation either. Anyone else?
Redefining confidentiality threshold
Hi there! Understand that we can edit the confidentiality threshold on advanced configuration function. However, when the change is made, does it affect existing programs? If already closed, do they become like a snapshot or will the new confidentiality threshold affect those data as well? Thanks!Questions on implementation-
Hi there! We have a couple of questions on setting up access methods and user roles... Can we put a generic URL in the body of the survey invite? Can we include videos in the body of the survey invite? If we allow access to a demographic variable, all users will have access to use it? How do we go about providing certain users access to specific demographic report? (i.e., providing division heads division reports)
Hiding Live Survey Results During Active Surveys in Viva Glint
I'm looking to find out if it's possible to hide the live survey results while the survey is running. Specifically, we want only the admins to see the participation rate, but the engagement scores should be hidden for all users, including admins, until the survey closes. Has anyone implemented this setup before?Importing 2 batches of historical import
Hi! We are hoping to import 2 batches of historical data for an upcoming survey and we are not too sure how can this happen. I have seen the article on historical import but it does not seem to talk about the feasibility of 2 historical imports. I am wondering if there is any resources that can help answer our question?
Feedback on Glint Survey User Interface
I don't know where this really belongs, because there isn't any obvious feedback location. On the off chance someone has an in with the product team: I just completed a Glint survey for my company, answering questions about another employee's performance on a 5-point scale, with the opportunity to add comments for each answer. I absolutely hated the web interface. Three big problems, and I don't know how much is standard for this survey tool and how much is correctable by the survey creator. (1) There were 22 questions and you saw each one only after answering the previous one. I know this is pretty standard for web surveys, and when each question is independent of the next it can make sense so that the user doesn't skip a question unintentionally or get lost, but for evaluating a complex thing like a person's performance I want to see all the questions and then go back and figure out what to say and where to say it. I would much rather have a page with all questions at once. My solution was to answer each with a non-committal average and then go back and figure out my true answer for each. (2) Way too much white space. A lot of scrolling up and down to read and re-read and answer. At least I had a mouse. If I was doing this with a touch pad or on a touch screen I would have skipped it entirely. (3) The comment button for each question was below the 5-point scale. If you hovered over #3 the comment button would show there, if you hovered over #4 the button would be there. Fine. Then you click on #4 and if you tried to click on the comment button you found that the survey had moved to the next question and your were commenting on the wrong question, so you had to delete your comment and scroll back up to the previous question where you wanted to comment. UI fail. Thanks for reading!
