Teams Customer Connect: Now available globally in 26 languages
We're excited to announce that Customer Connect web chat in Microsoft Teams (previously called Live Chat) is now available globally, supporting 26 languages and bringing seamless customer engagement to businesses worldwide. For small and medium-sized businesses, every customer interaction matters. Whether someone discovers your business through a Google search, a social media post, or a friend's recommendation, the moment they land on your website is critical. With Customer Connect in Teams, you can now connect with these potential customers instantly no matter where your business is based in the world. A better way to connect with customers Your website is often the first-place potential customers interact with your business. When they have questions, waiting hours or days for an email response isn't ideal – neither for them nor for you. Customer Connect let you respond instantly to website visitors directly within Teams. No more switching tools. What's new with global availability With support for 26 languages, businesses can now provide customer support no matter where you operate. Whether you are based in Tokyo, São Paulo, or Berlin, you can set up Customer Connect to interact with customers in your preferred language. Supported languages Czech, Danish, German, English (Canada), English (United Kingdom), English (United States), Spanish (Chile), Spanish (Spain), Spanish (Mexico), French (Canada), French (France), Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian Bokmål, Dutch, Polish, Portuguese (Brazil), Portuguese (Portugal), Swedish, Thai, Vietnamese, Chinese Simplified (China), Chinese Traditional (Taiwan) Key capabilities Simple setup Add the Customer Connect chat widget to your website in minutes. Configure your welcome message, set your availability, and you're ready to start conversations. Native Teams integration Chats appear alongside your regular Teams conversations. All customer interactions are automatically tracked and organized in Teams channels and Microsoft Lists, giving your team full visibility into every conversation. Customers can also book appointments directly with members of your team, making it easy to schedule follow-ups or provide high touch support. Getting started If you're already using Microsoft 365 Business, Customer Connect is included - no additional licensing required. To enable Customer Connect: Open the Admin app in Teams Configure your Customer Connect chat widget settings Add the chat widget to your website Start receiving and responding to customer chats in Teams Learn more Set up Customer Connect for your business Start a discussion with us Microsoft Teams - Small Business CommunityTeams SMB at Microsoft 365 Community Conference
We are looking forward to meeting SMBs and SMB partners attending the Microsoft 365 Community Conference next week. 📅 Learn more about the conference and register today. We have a wonderful lineup of Teams SMB-focused events: 🎤 Teams SMB Breakout Session – Deepening Customer Connections for Your SMB Through Teams Learn about the latest ways Teams is making it easier for SMBs to get started, deeply connect with their customers, and collaborate effectively with other businesses. Thursday, 9:00 AM – 9:45 AM | Oceana Grand 10 (Pacific Resort) ⚡ Teams SMB Lightning Talk – How Teams Helps SMBs Build Real Customer Connections Deep dive into how live chat in Teams is helping SMBs build stronger customer connections. Wednesday, 3:15 PM – 3:35 PM | Microsoft Booth in the Expo Hall 🤝 SMB Meet and Greet Meet other SMBs, SMB partners, and members of the Teams SMB product team. Make a connection, share feedback, and grab some swag stickers made with SMBs in mind. Wednesday, 11:30 AM – 12:30 PM | Caicos 1 🗣️ Teams SMB Roundtables Shape the future of Teams SMB by sharing your feedback and insights. Tuesday, 2:45 PM and Thursday, 10:00 AM | Java Sea 1 (Pacific Resort) 🏢 SMB Office Hours Meet product team members focused on improving Microsoft 365 for SMBs. Share feedback, ask questions, and make connections. Check the conference app for the latest times and venues. Wishing you safe travels to Orlando — see you there!Simplified controls for managing external collaboration in Teams admin center
We know that collaboration with customers, vendors, and partners outside of your small or medium business is critical to your success. We also know that many SMBs have limited IT admin resources, and setup can be a challenge. To make external collaboration setup in Microsoft Teams easier for your SMB, we have introduced a new overview page in Teams admin center that consolidates settings into a single view and have simplified how we describe the settings you can apply. From the new settings, you can select from pre-configured modes that quickly set smart defaults that are right for your business. If your business is open to external collab across chats, calls, meetings, and teams and channels, you can select Open mode to quickly get setup If your business is more conservative, you can select Controlled to align to pre-existing external collab defaults If you want full control of what is enabled and disabled for your business, you can always select Custom as well We're looking forward to hearing your feedback about the new settings experience. Learn more about how you can use these settings, Unified external collab settings managementAI Is the Headline — but Readiness Is the Real Story for MSPs
AI is everywhere right now. Customers are asking about Copilot. They’re curious about automation. They want faster, smarter ways to work. And on the surface, it all feels exciting—and urgent. But when you spend time with MSPs, a different story often emerges. Behind the AI curiosity are environments that aren’t quite ready. Devices are managed inconsistently. Identity hygiene varies by tenant. Security baselines drift over time. And for MSPs, holding all of this together manually—customer by customer—simply doesn’t scale. That gap between AI ambition and operational reality is becoming one of the most important conversations MSPs can have today. Why AI Success Still Comes Down to the Basics AI doesn’t fail because of a lack of innovation. It fails because the fundamentals aren’t in place. Without secure identities, compliant devices, and consistent policies, AI initiatives struggle to move beyond pilots—or worse, introduce new risk. That’s why so many Copilot conversations eventually circle back to the same question: Are we actually ready for this? This is where MSPs play a defining role. Not as AI hype merchants, but as partners who help customers build the foundation that makes AI practical, secure, and sustainable. At the center of that foundation sits Microsoft Intune. Microsoft Intune: Essential, but How Do You Scale? Microsoft Intune is already included in Microsoft 365 Business Premium. Many customers own it. Many MSPs support it. Yet adoption and consistency remain uneven. The challenge isn’t Intune itself—it’s the operational model. Managing Intune tenant by tenant, navigating multiple portals, and maintaining consistency across customers creates friction for MSPs. It’s time‑consuming, error‑prone, and difficult to turn into a repeatable service. And yet, Intune is critical. It’s the control plane for users, devices, access, and security—everything AI depends on to work safely at scale. Without Intune done right, AI readiness remains theoretical. Why the Partnership Matters: Microsoft Intune and AvePoint Elements This is why our partnership with Microsoft matters so much. Microsoft Intune provides the foundation. AvePoint Elements makes it scalable for MSPs. AvePoint Elements acts as the MSP operating layer on top of Intune—helping partners standardize, automate, and manage Intune across multiple customer tenants from a single platform. For MSPs, that translates into something very tangible: Less manual effort and portal hopping Consistent Intune baselines across customers Automated user and device lifecycle management Reduced drift, better efficiency, and healthier margins Instead of Intune being “work you absorb,” it becomes something you can package, repeat, and build a business around. From One‑Time Setup to Ongoing Value What we’re seeing with leading MSPs is a mindset shift. Intune is no longer treated as a one‑off deployment. It becomes a managed service—part of a broader story around security, governance, and AI readiness. That might mean standardized Intune onboarding, continuous device and identity hygiene, or positioning Copilot readiness as an ongoing engagement rather than a project. The outcome is powerful and familiar to MSPs who’ve made this transition before: Predictable recurring revenue Operational scale without linear headcount growth Stronger customer trust A clear path from security to AI enablement The Moment for MSPs Customers don’t just want access to AI. They want confidence that it’s being deployed responsibly. MSPs who can provide that confidence—by grounding AI adoption in strong Intune foundations—will stand out in the next phase of the market. That’s exactly what the partnership between Microsoft Intune and AvePoint Elements is designed to enable. A Note for MSP Partners If you’re an MSP thinking about how to: Scale Microsoft Intune delivery Reduce operational friction And turn AI readiness into a repeatable service This is a conversation worth leaning into now. Because in the age of AI, the partners who win won’t just deploy new tools—they’ll make them work in the real world. Join us for “From Copilot to Catalyst: How MSPs Turn AI Readiness Into Recurring Revenue” and explore how Microsoft Intune and AvePoint Elements work better together—helping you turn AI readiness into real, sustainable growth.Join Us at MVP Summit: Helping SMBs thrive through Teams
The Microsoft MVP Summit is just around the corner, and we’re excited to invite Microsoft MVPs to a Teams SMB–focused conversation designed specifically for you on March 24th at 11 am PDT. The session is exclusive to MVP Summit attendees, and it’s intended for MVPs who work closely with small and medium businesses—or who are passionate about how Microsoft Teams continues to evolve for the SMB audience. Why should MVPs join this session? Engage directly with the Microsoft Teams product team focused on SMB. Share real-world insights and feedback from your customers and partners. Learn how we’re thinking about SMB-specific scenarios and where Teams is heading. Connect with fellow Microsoft MVPs who care deeply about Teams and SMB innovation Attending MVP Summit in person? If you’ll be joining us in Redmond for the MVP Summit, we’d love to meet you face to face. Stop by to say hello, put names to faces, and have an informal, candid conversation with the team. These discussions are invaluable to us—and we’re always eager to hear what’s working well and where we can do better. The MVP Summit is a unique, invitation-only forum for open, two-way dialogue, and this session is all about ensuring that the SMB voice—represented by Microsoft MVPs—continues to shape the future of Teams. We’re looking forward to the conversation and hope to see you there. 👉 summit.microsoft.com
Check (and modify) network drive mappings as an admin for other users
It does not appear that admins can check/modify a user's network drive mappings (e.g. from `\\server\shares` to a drive letter) via powershell? The various `Smb-` commands seem to be per user, and as far as I can tell, there is no way to run a powershell command as a different user without using their credentials (which seems to be poor security hygiene to ask users for their passwords), even if you are an admin. Am I missing something, or is this not possible? In case it helps clarify things, what I am asking about is the Windows equivalent to `sudo -u some_user some_command`.From Copilot to Catalyst: How MSPs Turn AI Readiness Into Recurring Revenue
AI interest is surging—but most customers aren’t ready to scale it securely or successfully. Gaps in device management, identity hygiene, data governance, and operational consistency often stall AI initiatives before they deliver real value. For Managed Service Providers, this challenge creates a powerful opportunity. In this webinar, you’ll learn how MSPs are using Microsoft Intune as the foundation for helping manage and secure devices, and extending it with AvePoint Confidence Platform: Elements Edition to standardize, automate, and scale AI-ready environments across customer tenants. Together, they enable MSPs to move beyond one-off AI projects and deliver AI readiness as a repeatable, revenue-generating managed service. This session focuses on turning AI demand—starting with Copilot—into a long-term services motion that improves margins, reduces operational friction, and positions your MSP as a trusted AI partner. In this webinar, you will learn how to: Turn AI readiness into recurring revenue Learn how MSPs are packaging AI readiness—starting with Copilot—into repeatable, high-margin managed services customers renew and expand. Scale securely without adding overhead See how Microsoft Intune, extended with AvePoint Confidence Platform: Elements Edition, enables standardized, automated delivery across multiple customer tenants. Move from AI pilots to real outcomes Get a practical blueprint to replace one-off AI projects with scalable services that position your MSP as a trusted AI partner. Register now: From Copilot to Catalyst: How MSPs Turn AI Readiness Into Recurring RevenueIntroducing new security and compliance add-ons for Microsoft 365 Business Premium
Small and medium businesses (SMBs) are under pressure like never before. Cyber threats are evolving rapidly, and regulatory requirements are becoming increasingly complex. Microsoft 365 Business Premium is our productivity and security solution designed for SMBs (1–300 users). It includes Office apps, Teams, advanced security such as Microsoft Defender for Business, and device management — all in one cost-effective package. Today, we’re taking that a step further. We’re excited to announce three new Microsoft 365 Business Premium add-ons designed to supercharge security and compliance. Tailored for medium-sized organizations, these add-ons bring enterprise-grade security, compliance, and identity protection to the Business Premium experience without the enterprise price tag. Microsoft Defender Suite for Business Premium: $10/user/month Cyberattacks are becoming more complex. Attackers are getting smarter. Microsoft Defender Suite provides end-to-end security to safeguard your businesses from identity attacks, device threats, email phishing, and risky cloud apps. It enables SMBs to reduce risks, respond faster, and maintain a strong security posture without adding complexity. It includes: Protect your business from identity threats: Microsoft Entra ID P2 offers advanced security and governance features including Microsoft Entra ID Protection and Microsoft Entra ID Governance. Microsoft Entra ID protection offers risk-based conditional access that helps block identity attacks in real time using behavioral analytics and signals from both user risk and sign-in risk. It also enables SMBs to detect, investigate, and remediate potential identity-based risks using sophisticated machine learning and anomaly detection capabilities. With detailed reports and alerts, your business is notified of suspicious user activities and sign-in attempts, including scenarios like a password-spray where attackers try to gain unauthorized access to company employee accounts by trying a small number of commonly used passwords across many different accounts. ID Governance capabilities are also included to help automate workflows and processes that give users access to resources. For example, IT admins historically manage the onboarding process manually and generate repetitive user access requests for Managers to review which is time consuming and inefficient. With ID Governance capabilities, pre-configured workflows facilitate the automation of employee onboarding, user access, and lifecycle management throughout their employment, streamlining the process and reducing onboarding time. Microsoft Defender for Identity includes dedicated sensors and connectors for common identity elements that offer visibility into your unique identity landscape and provide detailed posture recommendations, robust detections and response actions. These powerful detections are then automatically enriched and correlated with data from other domains across Defender XDR for true incident-level visibility. Keep your devices safe: Microsoft Defender for Endpoint Plan 2 offers industry-leading antimalware, cyberattack surface reduction, device-based conditional access, comprehensive endpoint detection and response (EDR), advanced hunting with support for custom detections, and attack surface reduction capabilities powered by Secure Score. Secure email and collaboration: With Microsoft Defender for Office 365 P2, you gain access to cyber-attack simulation training, which provides SMBs with a safe and controlled environment to simulate real-world cyber-attacks, helping to train employees in recognizing phishing attempts. Additionally automated response capabilities and post-breach investigations help reduce the time and resources required to identify and remediate potential security breaches. Detailed reports are also available that capture information on employees’ URL clicks, internal and external email distribution, and more. Protect your cloud apps: Microsoft Defender for Cloud Apps is a comprehensive, AI-powered software-as-a-service (SaaS) security solution that enables IT teams to identify and manage shadow IT and ensure that only approved applications are used. It protects against sophisticated SaaS-based attacks, OAuth attacks, and risky interactions with generative AI apps by combining SaaS app discovery, security posture management, app-to-app protection, and integrated threat protection. IT teams can gain full visibility into their SaaS app landscape, understand the risks and set up controls to manage the apps. SaaS security posture management quickly identifies app misconfigurations and provides remediation actions to reduce the attack surface. Microsoft Purview Suite for Business Premium: $10/user/month Protect against insider threats Microsoft Purview Insider Risk Management uses behavioral analytics to detect risky activities, like an employee downloading large volumes of files before leaving the company. Privacy is built in, so you can act early without breaking employee trust. Protect sensitive data wherever it goes Microsoft Purview Information Protection classifies and labels sensitive data, so the right protections follow the data wherever it goes. Think of it as a ‘security tag’ that stays attached to a document whether it’s stored in OneDrive, shared in Teams, or emailed outside the company. Policies can be set based on the ‘tag’ to prevent data oversharing, ensuring sensitive files are only accessible to the right people. Microsoft Purview Data Loss Prevention (DLP) works in the background to stop sensitive information, like credit card numbers or health data, from being accidentally shared with unauthorized people Microsoft Purview Message Encryption adds another layer by making sure email content stays private, even when sent outside the organization. Microsoft Purview Customer Key gives organizations control of their own encryption keys, helping meet strict regulatory requirements. Ensure data privacy and compliant communications Microsoft Purview Communication Compliance monitors and flags inappropriate or risky communications to protect against policy and compliance violations. Protect AI interactions Microsoft Purview Data Security Posture Management (DSPM) for AI provides visibility into how AI interacts with sensitive data, helping detect oversharing, risky prompts, and unethical behavior. Monitors Copilot and third-party AI usage with real-time alerts, policy enforcement, and risk scoring. Manage information through its lifecycle Microsoft Purview Records and Data Lifecycle Management helps businesses meet compliance obligations by applying policies that enable automatic retention or deletion of data. Stay investigation-ready Microsoft Purview eDiscovery (Premium) makes it easier to respond to internal investigations, legal holds, or compliance reviews. Instead of juggling multiple systems, you can search, place holds, and export information in one place — ensuring legal and compliance teams work efficiently. Microsoft Purview Audit (Premium) provides deeper audit logs and analytics to trace activity like file access, email reads, or user actions. This level of detail is critical for incident response and forensic investigations, helping SMBs maintain regulatory readiness and customer trust. Simplify Compliance Management Microsoft Purview Compliance Manager helps track regulatory requirements, assess risk, and manage improvement actions, all in one dashboard tailored for SMBs. Together, these capabilities help SMBs operate with the same level of compliance and data protection as large enterprises but simplified for smaller teams and tighter budgets. Microsoft Defender and Purview Suites for Business Premium: $15/user/month The new Microsoft Defender and Purview Suites unite the full capabilities of Microsoft Defender and Purview into a single, cost-effective package. This all-in-one solution delivers comprehensive security, compliance, and data protection, while helping SMB customers unlock up to 68% savings compared to buying the products separately, making it easier than ever to safeguard your organization without compromising on features or budget. FAQ Q: When will these new add-ons be available for purchase? A: They will be available for purchase as add-ons to Business Premium in September 2025. Q: How can I purchase? A: You can purchase these as add-ons to your Business Premium subscription through Microsoft Security for SMBs website or through your Partner. Q: Are there any seat limits for the add-on offers? A: Yes. Customers can purchase a mix of add-on offers, but the total number of seats across all add-ons is limited to 300 per customer. Q: Does Microsoft 365 Business Premium plus Microsoft Defender Suite allow mixed licensing for endpoint security solutions? A: Microsoft Defender for Business does not support mixed licensing so a tenant with Defender for Business (included in Microsoft 365 Business Premium) along with Defender for Endpoint Plan 2 (included in Microsoft 365 Security) will default to Defender for Business. For example, if you have 80 users licensed for Microsoft 365 Business Premium and you’ve added Microsoft Defender Suite for 30 of those users, the experience for all users will default to Defender for Business. If you would like to change that to the Defender for Endpoint Plan 2 experience, you should license all users for Defender for Endpoint Plan 2 (either through standalone or Microsoft Defender Suite) and then contact Microsoft Support to request the switch for your tenant. You can learn more here. Q: Can customers who purchased the E5 Security Suite as an add-on to Microsoft 365 Business Premium transition to the new Defender Suite starting from the October billing cycle? A: Yes. Customers currently using the Microsoft 365 E5 Security add-on with Microsoft 365 Business Premium are eligible to transition to the new Defender Suite beginning with the October billing cycle. For detailed guidance, please refer to the guidelines here. Q: As a Partner, how do I build Managed Detection and Response (MDR) services with MDB? A: For partners or customers looking to build their own security operations center (SOC) with MDR, Defender for Business supports the streaming of device events (device file, registry, network, logon events and more) to Azure Event Hub, Azure Storage, and Microsoft Sentinel to support advanced hunting and attack detection. If you are using the streaming API for the first time, you can find step-by-step instructions in the Microsoft 365 Streaming API Guide on configuring the Microsoft 365 Streaming API to stream events to your Azure Event Hubs or to your Azure Storage Account. To learn more about Microsoft Security solutions for SMBs you can visit our website.Microsoft Partners: Accelerate Your AI Journey at AgentCon 2026 (Free Community Event)
Recently, a customer asked me a question many Microsoft partners are hearing right now: “We have Copilot — how do we actually use AI to change the way we work?” That question captures where we are in the AI journey today. Organizations have moved past curiosity. Now they’re looking for trusted partners who can turn AI into real business outcomes. That’s why events like AgentCon 2026 matter. A free, community-led event built by practicioners AgentCon is not a traditional conference. It’s a free, community-driven global event organized by the Global AI Community together with Microsoft partners and ecosystem leaders. Simply put: it’s for the community, by the community. Across cities worldwide, developers, consultants, architects, and Microsoft partners come together to share practical experiences building with AI agents, Copilot, and the Microsoft platform. The focus isn’t theory — it’s implementation: What worked What didn’t What partners can apply immediately with customers This peer learning model reflects how many of us actually grow in the Microsoft ecosystem: by learning from other partners solving real problems. Why this matters for Microsoft partners The opportunity for partners is evolving quickly. Customers aren’t just asking about AI tools — they’re asking how to redesign processes, automate work, and unlock productivity using AI-powered solutions. The Microsoft AI Cloud Partner Program emphasizes partner skilling and helping customers realize value from AI investments. Community events like AgentCon accelerate that learning by bringing partners together to exchange proven approaches and practical insights. When partners upskill faster, customers succeed faster. Why attend AgentCon is designed to help partners move from AI awareness to AI delivery. As an attendee, you can expect: Practical sessions and demos from practitioners Real-world AI and agent scenarios Direct conversations with builders and peers New collaboration and co-sell opportunities You’ll leave with ideas and approaches you can bring directly into customer engagements. Why speak AgentCon thrives because partners share openly with one another. If you’ve implemented Copilot, explored AI agents, or learned lessons from customer deployments, your experience can help others accelerate their journey. Speaking at AgentCon allows you to: Share your expertise with the global partner community Build credibility within the Microsoft ecosystem Create new partnerships and opportunities Contribute to collective partner success You don’t need a perfect story — just an honest one others can learn from. Join the global AgentCon community AgentCon 2026 events takes place around the world including these upcoming events: March 9 - New York: https://aka.ms/AgentconNYC2026 April 11 - Hong Kong: https://aka.ms/AgentconHongKong2026 April 16 - Seoul: https://aka.ms/agentconLondon2026 April 22 - London: https://aka.ms/agentconSeoul2026 Each event is locally organized, community-led, and free to attend. Help shape the next phase of AI adoption AI transformation is happening now — and Microsoft partners play a critical role in guiding customers forward. AgentCon is an opportunity to learn together, share experiences, and strengthen the partner ecosystem driving AI innovation. 👉 Register or apply to speak: https://aka.ms/agentcon2026 We hope you’ll join us — and be part of the community helping customers turn AI potential into real impact.New Microsoft Purview Deployment Blueprint | Lightweight guide to mitigate data leakage
We’re excited to share our latest Data Security deployment blueprint: “Lightweight guide to mitigate data leakage”—a practical resource designed to help organizations quickly enable core data security features across their Microsoft 365 estate with minimal setup. The blueprint follows a good / better / best model that maps protections to your licensing. “Good” highlights foundational features included in Business Premium SKUs, while “Better” and “Best” layer in advanced E5 Compliance capabilities, such as auto-labeling, Endpoint DLP, insider risk signals and much more. With the new E5 Compliance Add-On for Business Premium, this guide shows how organizations can capture quick wins today while building toward stronger, long-term security practices. This blueprint is designed for IT administrators, security teams, and compliance stakeholders tasked with protecting sensitive data – and it’s equally valuable for Microsoft partners and consultants supporting customers on their data security journey. Whether you’re enabling basic safeguards or advancing towards automated protection, this guide provides clear, actionable steps to strengthen your data security posture. Ready to get started? Visit our Purview deployment blueprint page or jump straight to the direct PPT link for a step-by-step walkthrough. Securing your data doesn’t have to be complex – this lightweight blueprint makes it achievable for organizations of any size.
