SMS code is not sent due to blocking
Hi! Sorry, I was using a translator to write this thread. About two weeks ago, I lost access to my Microsoft account. I haven't forgotten my password, and I haven't logged in from a new device—the system simply decided something was wrong and decided to send me an SMS code to verify my identity. I currently live in Russia and have a Russian SIM card. My government has blocked receiving SMS codes from foreign companies (WhatsApp, Telegram, Microsoft, etc.). I enter the last four digits of my phone number and click "Send Code," but then it says "This feature is currently unsupported." I've submitted recovery forms numerous times, but the account is very old and some of the information has simply been lost! I was barely able to contact a live person from Xbox support, and they opened a service request for recovery. The operator handling my issue completely ignores my messages. The only response he gave was that the form I sent him by email couldn't confirm my identity. He didn't even notice that I just needed a security code for the email address I used to REGISTER the account, as I couldn't receive an SMS code due to the political situation in my country. Today, I contacted a real Microsoft employee again, and he told me to write here because engineers often respond to messages and they can send me the code by email. Please help me. This account has no material value other than a copy of Minecraft. This account is precious as a memory and something that helped me through an important period in my life. Thank you for reading this thread.
ADFS - Service Unavaible over WAP
Hi, We have a simple ADFS enviroment with a WAP in a DMZ and an internal ADFS server. Problem is that we are not able to access the Test-Signon-Page (https://fqdn.domain.com/adfs/ls/IdpInitiatedSignon.aspx) or published OWA over the WAP. Internally everything is working fine and also from the WAP I can access the internel ADFS Server with the Test-Signon-Page and OWA with ADFS without problems. But from the internet over the WAP we are always getting: Through WAP we are also publishing Exchange Activesync which is working without problems. I dont see any events in the eventlog, also with tracelogs. I don't see anything interesting in Fiddler on the client. Do you have any ideas? Kind regards Patrick
Microsoft Feedback Portal account is not working
I changed my Microsoft password a year ago, and it updated everywhere other than the Feedback Portal. As a result, I get an error when I try to login, or do anything on the page. Microsoft account support's suggestion was to login to the Feedback Portal which is insane given I'm having issues accessing it. How can I get this issue resolved? I've got three separate support tickets now and they keep asking me to wait 24 hours to get the issue resolved. Can someone from the Feedback Portal team please contact me to resolve this?" This is what Microsoft Support have said: "understand your frustration, and yes—this is an account‑related issue because the Feedback Portal is still tied to your old alias, which causes login conflicts and forces you out. Your Microsoft account itself signs in correctly, but the Feedback Portal is pulling outdated identity data that you cannot update on your own. Since you cannot access the Portal to submit feedback, directing you back there is not a workable solution. What you need is for Support to escalate this to the internal Identity/Feedback Platform engineering team so they can manually correct the outdated alias mapping on the backend. In this situation, the Feedback Portal and Tech Community teams are the ones who manage and maintain that specific platform. Because the issue appears on the Feedback Portal side—even though your Microsoft account is working normally—only their dedicated team can make the necessary corrections on their end. That’s why we are guiding you to connect with them through the links provided: https://techcommunity.microsoft.com/ or https://feedbackportal.microsoft.com/feedback. They will be able to review the portal‑specific account data and assist you further. I understand why this is frustrating. Since you’re unable to stay signed in to the Feedback Portal, I completely see why posting there isn’t possible for you. However, I do need to be transparent: I’m not able to escalate this issue directly to the Feedback Portal team, as they don’t provide internal escalation channels for us and only accept requests through their own platform. "Someone changed my email but i still have access to my account
My microsoft account got hacked but the hacker didn't change my password, now i'm stuck with this weird email account from russia and dont know what to do... I tried the Recovery form but i tried too many times and now doesn't let me try anymore. What can i do? I'm scared for my account
Microsoft Authenticator Passkeys for Entra ID on unmanaged devices
Hello, has anyone successfully registered passkeys on an unmanaged phone in an organisation with device compliance policies? Use case is to provide a phishing-resistant MFA option via Authenticator app for logging into apps on their desktop. Users already have authenticator app on their phone and do number matching MFA. https://learn.microsoft.com/en-us/entra/identity/authentication/how-to-register-passkey-authenticator?tabs=iOS When I select "Create a passkey" - I need to log into my account. However I'm blocked from successful authentication because I have conditional access policies to require compliant devices. As my mobile phone is not enrolled into Intune, I never get to the step where the passkey is created and registered. Based on the constraints - it seems like passkeys cannot be used for unmanaged/BYOD devices for organisations that have device compliance policies. It can only be used for users who have enrolled their mobile phone. Looking to see if anyone has tips or different experience using passkeys on unmanaged mobile phones to log into Entra?
Locked out because of bugged 2FA
Hello, I have one irritating problem. I did a reset of my microsoft authenticator app since it stopped working, i did not save the Authenticators security code, i got 2FA activated on my account. Now i have been trying to log in on my microsoft account for one month without succes. The 3 options i have for 2FA is Code to external my gmail - This works 2 times a day, then locked for 24h Code by text to my cellphone - This does not work when trying to log in, i get the error "Try another verification method, this method does not work at the moment". I know it works, its just in the combination with 2FA it wont work. Microsoft Authenticator - I cannot log into this one since the textmessage does not work on 2FA-login. I have been in a loop for the last month, i cant log into my ordinary e-mail, xbox and so on. Im still logged in on my computer and cellphone at the moment but im afraid it will time out very soon. Microsoft support says that they cannot do anything about it, it is only a server doing all the security. I cant remove 2FA on the account im still logged into, i need 2FA for that. Help!TAP Question
Hi All I hope you are well. Anyway, I'm looking for some clarification over Temporary Access Passes (TAP) as our testing seems to reveal some different results from those listed in the MS documentation. Here's the scenario's. My understanding: Require MFA policy deployed via Conditional Access New user F3 user starts Issue TAP to user where they can then setup MFA themselves via My Security Info etc Testing results: Require MFA policy deployed via Conditional Access New user F3 user starts User can setup MFA themselves via MS Auth app on a mobile device or via My Security Info in a browser MS TAP Info page: "The most common use for a TAP is for a user to register authentication details during the first sign-in or device setup, without the need to complete extra security prompts." Ref: Configure a Temporary Access Pass in Microsoft Entra ID to register passwordless authentication methods - Microsoft Entra ID | Microsoft Learn Have I missed understood something here and if a new user can indeed still setup MFA is there any real need for a TAP for first time user? Info appreciated. SK
