M365, Entra ID, Google Password Manager Passkeys
I went into my tenant, opened the Entra ID Admin, and enabled passkeys (fido2) authentication. I want to use Google Password manager since it will work across al my devices/platforms (Windows, Mac, Android, iOS). I went into the security settings for Microsoft 365 account to add an authentication method. I am happy to say that "passkey" is listed as an option, so I created a new passkey in Google Chrome/Password Manager and named it after my userid in the tenant. To test it, I logged out and attempted to log in using the passkey. The option came up, but Microsoft complained it was not a valid key. I tried again stating that I would my phone for the key and scanned the QR code but my phone said there is no passkey I would need to create one. How do I solve this? BTW: I did add Google's AAGUID in the Entra admin and allowed it but that did not solve the issue.
Trapped in an Authenticator Loop
Dear Community, please help! I am trapped in an Authenticator Loop. I've got a microsoft workplace account, but if I want to log in, I have to type in a code from the microsoft authenticator app. I downloaded the app, but in order to use it, I have to log into my account and in order to do so, I also have to type in a code from the authenticator app, which I don't get, because to get the code I would have to log into the authenticator app, what I would need a code for... No matter which link I click, I can't open anything before I enter the code, which I can't get. I am using teams on mac, either on a firefox browser or on the desktop app and the authenticator on an Iphone. Please don't just tell me "don't use teams on a mac", this wasn't my choice. Unfortunately, my emplyer's IT support also is chronically unavailable. So is here anyone who could help me? I've already gone through the usual deleting the app, using another browser etc. options. Best Lukas
Microsoft Authenticator receives repeated unexpected sign-in requests from different countries.
I have received multiple unexpected Microsoft Authenticator number-matching requests over the last few weeks. The requests came from different countries (Mexico, France, and Spain), and I denied all of them. I changed my password after the first incident. My password is unique and stored in Bitwarden. I have Microsoft Authenticator enabled, and I do not use passwordless sign-in. The strange part is that these authentication requests do not appear in my Recent Activity page. Is there anything I can do to stop these requests? I came here because a support representative told me to. I appreciate all your help beforehand.
Frequent Account lockouts
We are having passthrough authentication setup and we see lot of errors recently with the below process Process Information: Caller Process ID: 0x8e4 Caller Process Name: C:\Program Files\Microsoft Azure AD Connect Authentication Agent\AzureADConnectAuthenticationAgentService.exe Users are getting locked out too frequently. The auditing software points to the server where AD connect is installed. I am not sure why this is happening but need your advice and suggestions please. Thank you all.Microsoft Feedback Portal account issue
I changed my Microsoft email a year ago, and it updated everywhere other than the Feedback Portal. As a result, I get an error when I try to login, or do anything on the page. Microsoft account support's suggestion was to login to the Feedback Portal which is insane given I'm having issues accessing it. How can I get this issue resolved? I've got three separate support tickets now and they keep asking me to wait 24 hours to get the issue resolved. Can someone from the Feedback Portal team please contact me to resolve this? This is what Microsoft Support have said: "understand your frustration, and yes—this is an account‑related issue because the Feedback Portal is still tied to your old alias, which causes login conflicts and forces you out. Your Microsoft account itself signs in correctly, but the Feedback Portal is pulling outdated identity data that you cannot update on your own. Since you cannot access the Portal to submit feedback, directing you back there is not a workable solution. What you need is for Support to escalate this to the internal Identity/Feedback Platform engineering team so they can manually correct the outdated alias mapping on the backend. In this situation, the Feedback Portal and Tech Community teams are the ones who manage and maintain that specific platform. Because the issue appears on the Feedback Portal side—even though your Microsoft account is working normally—only their dedicated team can make the necessary corrections on their end. That’s why we are guiding you to connect with them through the links provided: https://techcommunity.microsoft.com/ or https://feedbackportal.microsoft.com/feedback. They will be able to review the portal‑specific account data and assist you further. I understand why this is frustrating. Since you’re unable to stay signed in to the Feedback Portal, I completely see why posting there isn’t possible for you. However, I do need to be transparent: I’m not able to escalate this issue directly to the Feedback Portal team, as they don’t provide internal escalation channels for us and only accept requests through their own platform."Journey to Passwordless Authentication Might Include Some Bumps
Microsoft recommends passwordless authentication to help secure Microsoft 365 tenants. The latest is synced passkeys, something that apparently leads to “syncability,” whatever that might mean. In any case, after some struggles, I managed to enable synched passkeys for my iPhone and then started to consider how to remediate user accounts that are flagged with a high-risk (compromised) status when they can’t simply update their password. https://office365itpros.com/2025/12/04/passwordless-authentication/Challenges with New MFA and SSPR Policies: Need Guidance
I am currently transitioning our Self-Service Password Reset (SSPR) and Multi-Factor Authentication (MFA) to the new Authentication Methods policy, moving away from legacy policies. However, the lack of clarity on which methods are compatible with both scenarios is quite frustrating, and I wonder if I might be missing something. Our goal is to exclusively use the Authenticator app and security keys for both MFA and SSPR, eliminating all other methods. Additionally, we want to maintain the requirement of two methods (Authenticator app and security key) for password changes. We are in the process of distributing security keys to all staff. The issue I’m encountering is that while Microsoft promotes this new portal as a unified solution for both MFA and SSPR, not all methods are supported across both. Specifically, the security key does not currently work for SSPR. If I am unable to use the security key for SSPR and must resort to a less secure second method, I would at least like to disable that less secure method for MFA. However, it seems there is no way to configure this in the policy. Am I on the right track here? I am aware that Authentication Strengths can be configured—perhaps this is where I should focus? Any advice or discussion would be greatly appreciated.
Lost mfa global admin can not login, no break glass account
No partner or another global admin or break glass account. Yes I know thats a mistake but just need mfa reset for the global admin account. Hi. I have been calling ms support for multiple days, on hold for hours at a time. I know the story about getting hold of the data protection team and there hold times. I can't login to my tenant to open a case since I lost my mfa, changed phones and the restore is not working. Already tried sspr and thats not working either, my backup email is not getting the pin. Anyone as MS that can help open a case vs being on hold for days at a time. txs M
