The support channels are failing miserably
I own a company and registered for a work account 2 years ago. We haven't purchased any Microsoft products yet, and I got logged out of authenticator. We're in a vicious cycle where logging in requires authenticator and authenticator requires authenticator. I called technical support Monday and was told to sign up for new account to log a ticket. Mid-way through the call the agent said his shift ended in 2 minutes and he would call me back Tuesday. He never called back. I followed up and waited on hold for the data and privacy department for 45 minutes 3 times, and each time the call dropped. I tried using the support agent and it won't help me, because it says I'm not the global admin on any of my accounts (this makes no sense). Are there any channels for escalating this? We would like to buy Microsoft 365 for our business, but now I am terrified of doing this, because it seems like there is no way to get technical support.
Edge Sync stuck in Initializing with Backend Uninitialized
Hello, I am hoping to get feedback from people familiar with Edge Sync internals, synchronization failures, or similar cases. OVERVIEW Around October 13, 2026, I discovered that my Favorites and saved Passwords were no longer visible in Microsoft Edge. The issue is present on both my desktop PC and my laptop using the same personal Microsoft account. Approximately two weeks later, the issue remains unchanged. What makes this case unusual is that authentication appears to work correctly, Edge Sync servers respond successfully, and encryption keys download successfully, yet the sync engine never completes initialization. ENVIRONMENT Microsoft Edge Windows 11 Personal Microsoft account Desktop PC Laptop The same symptoms occur on both devices. SYNC INTERNALS edge://sync-internals consistently reports: Transport State = Initializing Sync Engine State = Stopped Backend Status = Uninitialized Sync Feature Enabled = True Bookmarks = 0 Passwords = 0 Additional values: Download Key Result = Fail Set Key Result = Fail SIGN-IN STATUS edge://signin-internals reports: Successful authentication Successful token retrieval No authentication errors There is no indication of a Microsoft account sign-in problem. SYNC DIAGNOSTICS sync_diagnostic.log repeatedly shows: SyncState after authenticated = FeatureCanStart Try to start sync engine Load and connect Nigori controller Update key data credentials Reset engine The sync engine repeatedly attempts initialization but never reaches a running state. SERVER COMMUNICATION cv_debug.log reports: SYNC_SERVER_OK EncryptionKeysFetcher.DownloadKeys = Success Key count = 10 SetEncryptionKeys = Success This confirms that sync servers respond and encryption keys can be downloaded successfully. One unusual observation is that Sync Internals reports: Download Key Result = Fail Set Key Result = Fail while the logs simultaneously report successful key download and processing. PROFILE VERIFICATION Active profile: ...\Microsoft\Edge\User Data\Default During troubleshooting, a file named "Bookmarks" could not be located within the active profile. The following sync-related components remain present: Sync Data LevelDB Nigori.bin Logs MULTI-DEVICE IMPACT The same behavior is present on both desktop and laptop using the same Microsoft account. This makes a single-device profile corruption scenario seem less likely. NEW OBSERVATION After the initial failure, I created a new Favorites folder named: After Edge Sync Failure 20261013 The folder appeared correctly in the Favorites Bar. After Microsoft Edge and Windows were closed and restarted, the folder was no longer present. This suggests the issue may still be actively affecting local Favorites persistence and is not limited to historical sync data. ACTIONS NOT PERFORMED Based on recommendations received in Microsoft Q&A, I have intentionally avoided: Reset Sync Deleting the Edge profile Clearing all Edge data Reinstalling Edge The goal has been to avoid overwriting potentially recoverable sync data. PRIMARY QUESTION My main question is not whether synchronization currently works. My main question is whether the original Favorites and Password records may still exist within the Edge Sync service and whether there is any supported way to determine that before attempting potentially destructive recovery actions. QUESTIONS Has anyone seen this exact combination of Transport State = Initializing, Sync Engine State = Stopped, and Backend Status = Uninitialized persisting for weeks? Can a corrupted Nigori or encryption-key state cause Favorites and Passwords to report zero items despite successful authentication and successful key download? Has anyone recovered Favorites or Passwords after a similar state? Is there any supported method to determine whether the original sync data still exists on the sync backend before attempting Reset Sync? Does this pattern suggest an account-level sync corruption, backend corruption, or another known Edge Sync failure mode? Any technical insight would be greatly appreciated. Thank you.Hacked Microsoft Account Recovery with Semi Access
I'm at a complete loss and it is infuriatingly ridiculous. I am entirely unable to get a hold of a human being at Microsoft and am being turned down by automated responses nonstop. So here's what's happening: My Microsoft account has been hijacked (obviously not this one) for its valuable Minecraft account and has now been sold. I am logged into my account via my PC, have full access of the main email address, but I have been locked out of my account using the alias email. Whenever I want to log in to my account, it wants to instead send a code to an email address I do not own and can't access. I have tried the Sign-In Helper, the Recovery Form, the hotline, the support email without any result, let alone a non-automated response. I sadly don't have the Recovery Code of my 15 year old-ish account. Since I still have full access of my email address I get updates of security info being changed and what not. Last month a stranger sent me screenshots of someone trying to sell my Minecraft account, for which I myself have received multiple buying offers, and voila yesterday I received notification of my alias mail address changing followed by Minecraft server apps being added to my Microsoft account. While I had already given up retrieving my account, whenever I get notifications my heart sinks a new while some hope sparks up again. Do you people have any idea of what I could do? I don't even rule out legal actions at this point. While I do of course have the email address of the hijacker and the buyer, I fear that contacting them results in me being locked out permanently. I'm just begging to catch the attention of anyone involved with Microsoft. This being walled out with automated responses is killing me.Trapped in an Authenticator Loop
Dear Community, please help! I am trapped in an Authenticator Loop. I've got a microsoft workplace account, but if I want to log in, I have to type in a code from the microsoft authenticator app. I downloaded the app, but in order to use it, I have to log into my account and in order to do so, I also have to type in a code from the authenticator app, which I don't get, because to get the code I would have to log into the authenticator app, what I would need a code for... No matter which link I click, I can't open anything before I enter the code, which I can't get. I am using teams on mac, either on a firefox browser or on the desktop app and the authenticator on an Iphone. Please don't just tell me "don't use teams on a mac", this wasn't my choice. Unfortunately, my emplyer's IT support also is chronically unavailable. So is here anyone who could help me? I've already gone through the usual deleting the app, using another browser etc. options. Best Lukas
Minha conta Microsoft foi comprometida e o e-mail original deixou de ser reconhecido
Olá, preciso de ajuda para recuperar minha conta Microsoft. Minha conta originalmente usava o endereço email address removed for privacy reasons. Recentemente perdi o acesso e, quando tento entrar ou usar o formulário de recuperação com esse endereço, aparece a mensagem de que “a conta Microsoft inserida não existe”. Acredito que o endereço de e-mail e as informações de segurança da conta tenham sido alterados sem minha autorização. O endereço email address removed for privacy reasons ainda aparece no meu Microsoft Authenticator. Ainda tenho o Authenticator associado à conta antiga, mas o código de verificação não é aceito. Durante uma tentativa de recuperação apareceu o endereço email address removed for privacy reasons, que não reconheço. A conta também ainda aparece associada ao meu perfil de administrador do Windows e ainda consigo acessar minha conta do Minecraft pelo site. Já tentei o Assistente de Entrada e o formulário de recuperação, mas o endereço original não é mais reconhecido. Gostaria de saber qual é o procedimento correto para recuperar a conta ou entrar em contato com o suporte responsável por contas Microsoft comprometidas. Obrigado pela ajuda!
Microsoft values a hacker's disposable email more than your email linked to Microsoft for 8 years
My Pc was compromised and my session tokens were stolen . I had security info connected with my email and phone number . I also had passkey setup on both my pc (after reset) and my phone . It took one click for the hacker to remove the security features . They setup their own security info and added a disposable email instead of mine . I was somehow able to log in to the account using my pc passkey , as it was already signed in . First I requested to change the hacker's email to my one , which was useless cause the wait time period was 30 days . But in doing so I locked myself out of recovering the account with the mail that notified me that my security info was changed . I went to account recovery which only allowed me to change the password not the email so its still connected to the hacker's email . My frustration is the hacker can 1 click change my forever linked email since accounts creation . But when i try to do so they prevents me to do that stating that "there was recent security information change and the account will not allow for additional change for 30 years" . I opened up "account recovery form" and filled it out , point to be noted there were no fields where I could enter my details of my problem they just ask some basic information . After sometime they send a mail stating provided information is not enough . How am i suppose to provide more information if there are no fields for additional information . I contacted Microsoft agent , they guided me to reply to the account recovery form mail which did not worked as I was not allowed to reply on such email . I contacted Microsoft agent again , this time they told me I will be getting an email with account recovery form and I should mention every details . Well it was the same recovery form I used earlier with limited fields . I still field out the form and after sometime I was mailed by mailto:email address removed for privacy reasons to provide additional details for my identify , I was again requested to submit an account recovery form on https://account.live.com/acsr?cs=1 which was the same link with limited fields to provide information . I proceeded but in the end I was told that I have reached the daily limit for submitting form for this account . Just to be sure I mailed mailto:email address removed for privacy reasons the requested details .
Microsoft Authenticator receives repeated unexpected sign-in requests from different countries.
I have received multiple unexpected Microsoft Authenticator number-matching requests over the last few weeks. The requests came from different countries (Mexico, France, and Spain), and I denied all of them. I changed my password after the first incident. My password is unique and stored in Bitwarden. I have Microsoft Authenticator enabled, and I do not use passwordless sign-in. The strange part is that these authentication requests do not appear in my Recent Activity page. Is there anything I can do to stop these requests? I came here because a support representative told me to. I appreciate all your help beforehand.
