Forum Discussion

mattalter's avatar
mattalter
Copper Contributor
Jan 24, 2025

Lost mfa global admin can not login, no break glass account

No partner or another global admin or break glass account.  Yes I know thats a mistake but just need mfa reset for the global admin account.

Hi.  I have been calling ms support for multiple days, on hold for hours at a time.  I know the story about getting hold of the data protection team and there hold times.  I can't login to my tenant to open a case since I lost my mfa, changed phones and the restore is not working.

Already tried sspr and thats not working either, my backup email is not getting the pin.

Anyone as MS that can help open a case vs being on hold for days at a time.  

txs

M

Resources